Dan Davenport | Page 2

Over Priced Oil Change I was charged $180+ for a basic oil and filter change. After I spoke to Dan Davenport, Service Manger, he agreed to refund a portion of the service ch I was charged $180+ for a basic oil and filter change. After I spoke to Dan Davenport, Service Manger, he agreed to refund a portion of the service charge. This refund brought my total to $137.85; which is better than the original charge, but still ridiculous for an oil and filter change. I am able to get an Infiniti QX80 changed for $65 at the dealership and a Chevrolet Corvette changed for $105 at the dealership; both of which are premium synthetic grade oils and a larger volume than my C300. There is absolutely no reason a customer should be charged $180 for a basic oil change. And another suggestion, provide an estimate for the expected service when the car is dropped off and the service ticket is written. I definitely wouldn’t have had my oil changed at this dealership if I was provided this information. Instead the response I received when I picked up my car was “oil prices have gone up”. More

Helpful 0

Report | Print

Recall Every experience we have had with this dealership has been first class from the people to the service as they always go above and beyond what is neces Every experience we have had with this dealership has been first class from the people to the service as they always go above and beyond what is necessary. More

Helpful 0

Report | Print

Great customer service all the time! I purchased my first Mercedes Benz about 10 years ago and started bringing it in to be serviced by Mr. Dan. He was a very honest person and always gre I purchased my first Mercedes Benz about 10 years ago and started bringing it in to be serviced by Mr. Dan. He was a very honest person and always greeted me with respect. I'm on my 3rd Mercedes now due to my 2nd being flooded out in 2016. Mr.D'Arcy has been my service advisor for at least the last 5 years and he is just as honest and helpful as Mr.Dan was 10 years ago. I always see Mr.Dan when I come in for service because he is now the service manager and his office is situated openly so that you can visiably see him and as a customer it gives me great comfort to know that he's able to see,greet and be available to customers. The waiting area is simply the best; computer access, refreshments, TV and a massage chair. The Best Service in Baton Rouge!! More

Helpful 0

Report | Print

Great, helpful service department. They were very helpful and worked me in to have radiator repair work done. Josh was knowledgeable and provided us with estimates quickly. I was very p They were very helpful and worked me in to have radiator repair work done. Josh was knowledgeable and provided us with estimates quickly. I was very pleased with the service and professionalism of MB of Baton Rouge. More

Helpful 0

Report | Print

Excellence Truly a class act right here in Baton Rouge. So much detail to providing excellent guest experiences. Very welcoming and conscious of your time and Truly a class act right here in Baton Rouge. So much detail to providing excellent guest experiences. Very welcoming and conscious of your time and keeping you informed. Dan is superior in his task. More

Helpful 0

Report | Print

Mercedes can use improvements It seems that the sole responsibility of the customer service representatives are to try to sell customers on buying some type of expensive service, T It seems that the sole responsibility of the customer service representatives are to try to sell customers on buying some type of expensive service, They will try to accomplish this through any means. Even if it’s deception and lies. I was traveling a far distance because I thought this particular dealership was different! I was definitely wrong! More

Helpful 0

Report | Print

Always Take Care of Me The service dept at MBOBR is the reason why I am loyal to the brand. They always take such good care of me and my vehicles. Would recommend anyone to The service dept at MBOBR is the reason why I am loyal to the brand. They always take such good care of me and my vehicles. Would recommend anyone to buy from this dealership who wants good people who know what they're doing to service their vehicles and provide some of the best customer service in town! More

Helpful 0

Report | Print

I love Mercedes Benz & D'Arcy Hines! D'Arcy Hines is the greatest Service Rep, he "always" takes very good care of my car and is honest about anything that needs to be done. D'Arcy Hines is the greatest Service Rep, he "always" takes very good care of my car and is honest about anything that needs to be done. More

Helpful 0

Report | Print

Fabulous dealership! I have always said Baton Rouge Mercedes is the nicest dealer I've ever been involved with. The staff, the facilities, the waiting area,-EVERYTHING is I have always said Baton Rouge Mercedes is the nicest dealer I've ever been involved with. The staff, the facilities, the waiting area,-EVERYTHING is top notch !! It's great when going to get your car fixed is a pleasure instead of a chore !! More

Helpful 0

Report | Print

Expect the Best My wife and I moved to Baton Rouge from New Orleans 8 years ago. So far we have purchased 3 cars from MB of BR; everyone associated with their deale My wife and I moved to Baton Rouge from New Orleans 8 years ago. So far we have purchased 3 cars from MB of BR; everyone associated with their dealership has been courteous and professional in every respect. They have exceeded our expectation with each contact we've had. More

Helpful 0

Report | Print