Dan Doble

the service went very well. Just filling in to make it 15 words why does it have to be 15 words Just filling in to make it 15 words why does it have to be 15 words More

by ADAM1KAL Verified Customer Verified Customer

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I’ve brought my car in for service several times, and the communication has been terrible every single time. I understand that scheduling and repairs can take a while, but you’ll be waiting days just to get communication has been terrible every single time. I understand that scheduling and repairs can take a while, but you’ll be waiting days just to get an update. Calls and messages often go unanswered, even from the service manager. On top of that, I’ve had issues missed or overlooked, requiring multiple visits to fix the same problem. They even lost my car in the lot once when I came to pick it up... it took over 20 minutes to find it. Overall, the lack of communication, attention to detail, and organization makes every visit frustrating. The only reason I go anymore is for covered warranty work. More

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Kerwin is excellent and his advice is genuine. I trust him to advise me honestly I trust him to advise me honestly More

by FAISAL_S Verified Customer Verified Customer

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I had an ex extremely difficult time and setting up an appointment for installation of a trailer hitch. I had called numerous times to multiple service advisors to check on the arrival of a trailer hitch appointment for installation of a trailer hitch. I had called numerous times to multiple service advisors to check on the arrival of a trailer hitch and wire harness assembly and some cross bars that I had ordered when I purchased my new vehicle from Boucher Hyundai. When it came time to pick up my car after the installation of trailer hitch and wire harness I realized that the cross bars were also installed. This was against my instructions of not to install the crossfires as I would do it myself. Once I returned home I discovered one of the caps on the crossbar was missing. I immediately called Devin and inform him of the missing piece. Devon said he would check with the service tech to see if it was missed. I also asked if you would check on availability of a replacement part for this missing crossbar cap. It has been two days now I have yet to receive a response from Devin as to the availability or if they found the missing cap in the service Bay Area. I have very little confidence that I will return that I will get a return call from Devin. This by far has been my worst experience to date with Boucher Hyundai service department. More

by Chad Verified Customer Verified Customer

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The young man that I had was completely disrespectful. I will never take my Hyundai there again. I will never take my Hyundai there again. More

by ehrmmel Verified Customer Verified Customer

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Had poor experience at this dealer. Refused to cover faulty part under warranty. Went to other dealer and it was covered without problems. It was like they just don't want to do wa Refused to cover faulty part under warranty. Went to other dealer and it was covered without problems. It was like they just don't want to do warranty work, will never use them again or buy another car from Boucher! More

by CrackedPan Verified Customer Verified Customer

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The service is great and the waiting room is a great place to get work done well your car is being worked on. I had an issue with repair and they made it right immediately. place to get work done well your car is being worked on. I had an issue with repair and they made it right immediately. More

by ANDY.MARRIS Verified Customer Verified Customer

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Lack of communication was the biggest issue and they took a very long time to fix the issue. a very long time to fix the issue. More

by JamieMANGIN Verified Customer Verified Customer

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Car was in for factory recall. Since the fix the car has been back in 3 times with in 2 weeks. Got the car back and day later check engine light came on. Driving now with check eng Since the fix the car has been back in 3 times with in 2 weeks. Got the car back and day later check engine light came on. Driving now with check engine light. No too confident in bringing car back to this repair shop. More

by Paul Verified Customer Verified Customer

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The communication was absolutely terrible. I was never given a loaner vehicle like I was promised. Nobody would return my calls, and they had my car for 6 1/2 weeks. I am very unhappy with the I was never given a loaner vehicle like I was promised. Nobody would return my calls, and they had my car for 6 1/2 weeks. I am very unhappy with the service! The service manager, Dan as a manager was terrible!! I definitely just felt like a number and I did not feel like an important customer More

by VICOTA23 Verified Customer Verified Customer

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