Dan Faber | Page 41

St Cloud Toyota is very convenient to me here in Saint Cloud. Rick Knettel was excellent as my salesperson, and everything went smoothly from test drive to financing to pick up. I had a "check engine" l Cloud. Rick Knettel was excellent as my salesperson, and everything went smoothly from test drive to financing to pick up. I had a "check engine" light situation within my first week, and both the service people and Rick were stellar in solving the problem and taking care of the repairs. Thanks--I look forward to working with you. More

by PWEISHAAR Verified Customer Verified Customer

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My checking experience went very fast and the attendant was very cordial. Dan Faber the service consultant suggested a way I could save a lot of money in the future. I’ve been a Toyota customer for Over a was very cordial. Dan Faber the service consultant suggested a way I could save a lot of money in the future. I’ve been a Toyota customer for Over a dozen years and will continue for the remainder of my life. More

by DAVENROSE Verified Customer Verified Customer

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Excellent service for our oil change! We purchased this vehicle from my son two years ago and I had never brought it in for service before this appointment. I have never even been inside your building. I h vehicle from my son two years ago and I had never brought it in for service before this appointment. I have never even been inside your building. I had to laugh at myself because I am on crutches so I parked in the front of your building to go inside and find out where I should park the car. Your front desk clerk was very friendly and saved me a lot of steps by having me go into the service area from the showroom door. I think I surprised Dan by coming in that door but he was very courteous and friendly and helped me find my way around there. I felt kind of silly because I honestly did get turned around. Kendra was also very kind and took time to show me vehicles that would work for me with my disability. If we choose a Toyota for our new vehicle next year, we will definitely be back to visit with her. She was excellent! More

by MKDOOLEY2000 Verified Customer Verified Customer

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Fast & great experience overall. Dan is always professional and the service department gets the job done in a timely manner. Highly recommend them. P.S: I love my 2019 Toyota Camry. professional and the service department gets the job done in a timely manner. Highly recommend them. P.S: I love my 2019 Toyota Camry. More

by debmcclellan67 Verified Customer Verified Customer

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Somehow I gave a cracked windshield and I am 99.9 percent sure it was not there before the service. I spoke with Dan and they will review the video. sure it was not there before the service. I spoke with Dan and they will review the video. More

by jeanmattson Verified Customer Verified Customer

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The service team is always available and ready to help when I bring in my Toyota Tacoma. A really great team! This is one of the reasons why I own a Toyota! The great service. Thanks! when I bring in my Toyota Tacoma. A really great team! This is one of the reasons why I own a Toyota! The great service. Thanks! More

by CHUCKZANDER Verified Customer Verified Customer

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I had a protective package done to my new car.drop off and pick up we’re great! Fairly quick on the drop off but the loaner car was dirty and pick up we’re great! Fairly quick on the drop off but the loaner car was dirty More

by DEANNA9 Verified Customer Verified Customer

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The dealership has adjusted well to Covid 19 restrictions. I am so pleased that my check tire pressure light is finally off (faulty tire seal) I have been dealing with this problem for awhile. restrictions. I am so pleased that my check tire pressure light is finally off (faulty tire seal) I have been dealing with this problem for awhile. Lets hope it will stay off now. More

by Marilyn T Verified Customer Verified Customer

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Always good service....I had a coupon sent to me for $29.99 for oil and tire rotation. I get the bill and it was over $42, I asked the guy why? He said I need one more quart of oil for the Highlan $29.99 for oil and tire rotation. I get the bill and it was over $42, I asked the guy why? He said I need one more quart of oil for the Highlander. I realize there's tax, but $10 more for a Quart? Guess I need to read the fine print of the coupons that get sent out....so no surprise.... More

by allangully Verified Customer Verified Customer

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The salesman I worked with told me he would give me two prices on the vehicle I purchased. One with the inspection and lifetime warranty and the other without as is. I came to find out after speaking with prices on the vehicle I purchased. One with the inspection and lifetime warranty and the other without as is. I came to find out after speaking with a supervisor that the vehicle must be inspected and is against policy otherwise. I purchased the vehicle on a Saturday. I was told by the salesman that the vehicle will be inspected and ready for pickup the following Monday (would not have purchased otherwise). When I called Monday morning I was told that the vehicle would "maybe" be inspected and ready Wednesday or Thursday. I called the salesman and told him I was not satisfied with that, since I was reassured by him the previous Saturday that the vehicle will be ready Monday. It was at that time I told him I wanted to speak to a supervisor. He told me he will do the same as the supervisor would. I asked him "are you refusing to let me talk to your supervisor ?" I had to ask him that same question three times before he told me that a supervisor will call me "in a little bit ", and then he hung up the phone on me. The supervisor called me and we came up with a solution that satisfied me. It was either have the car ready Monday before close or refund me for the vehicle. The supervisor had got the vehicle pushed through the inspection process and I picked it up that evening. The supervisor (John) was good and understanding. The salesman (Alex) needs much improvement and more education on policy as well as integrity. I had made an appointment for the vehicle to get new tires and brakes. The day before the appointment I had called the service department to see if I could get a loaner vehicle while the car was getting work done because I had a seperate appointment that morning. I was told by an individual in the service department that someone will call me back "in a few minutes". After an hour I had called back, since I was not, and was told the service department was now closed. Out of everyone I spoke to or interacted with at the dealership besides Dan, John and an office gal was horrible. I really for better results in the future. Thank you for your time. Ryan More

by BARELA369 Verified Customer Verified Customer

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