Dan Fernstrom | Page 3

As soon as I walked into the Audi Exchange I was met with a gracious welcome and brief introduction by Ramzi Amawi. He was so friendly and right away made me feel comfortable. Ramzi immediately addressed my a gracious welcome and brief introduction by Ramzi Amawi. He was so friendly and right away made me feel comfortable. Ramzi immediately addressed my needs and was very helpful in finding a car that I desired and was in a fair price range. His work was of the utmost quality; he even went above and beyond my expectations to retrieve service reports for our vehicle from another dealership. He treated me with great respect throughout the entire process. After the deal was finished I walked away with not only a great car, but also the best car buying experience I've ever had. Big thanks and I'll definitely be coming back in the future. More

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Experience was outstanding, it doesn't get better than this! Professional from the start, informative and thorough, nothing left undone! Customer service at the highest level and follow up at every than this! Professional from the start, informative and thorough, nothing left undone! Customer service at the highest level and follow up at every step of the process. Ramzi is superior! More

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After visiting a local dealership, we were not happy with their customer service. I found Audi Exchange on the internet and was put in touch with Ramzi. Ramzi was very knowledgeable and friendly. We worke their customer service. I found Audi Exchange on the internet and was put in touch with Ramzi. Ramzi was very knowledgeable and friendly. We worked together over the phone and by email. He provided the detail we were looking for, helped us to find the most we could get for what we wanted to spend. In addition, when we arrived to pick up our vehicle. He took the time to talk us through the options on the vehicle and how things worked. He made the car buying process that we all dread a pleasant one! More

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Prior to March of 2013, we had not done business with The Exchange. Ramzi Amawi represents the dealership extremely well with his professionalism, courtesy, responsiveness and knowledge of the benefits of t Exchange. Ramzi Amawi represents the dealership extremely well with his professionalism, courtesy, responsiveness and knowledge of the benefits of the Audi products and brand. Over the past four months, we have purchased two vehicles from Ramzi and could not be more pleased with the decision. In both cases, he patiently spent time acquainting us with the features of the vehicles. The level of service and attention we have received from Ramzi after the purchases has been far superior than we have received from Sales Associates from dealerships we have dealt with in the past. We live in the northwest suburbs and don't mind driving 45 minutes in order to receive this level of service. After driving Mercedes, BMW, Lexus and Infiniti, we are committed to Audi and The Exchange due to the terrific service received from Ramzi Amawi and Ryan Meegan. We recommend The Exchange to anyone looking for a quality product, excellent service and attention after the sale. More

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Ramzi was fantastic. Professional, friendly, not pushy and got us exactly what we wanted. He took the time to ser up everything we needed in the car. His love of the brand and his job shone through. It w and got us exactly what we wanted. He took the time to ser up everything we needed in the car. His love of the brand and his job shone through. It was truly a pleasure working with him. More

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Audi Exchange in Highland Park was excellent all around! Ramzi Amawi was very helpful and really knows his Audi's; he listened to what I was looking for, was competitive in pricing, easily accessible, and m Ramzi Amawi was very helpful and really knows his Audi's; he listened to what I was looking for, was competitive in pricing, easily accessible, and made suggestions based on his expertise. The professionalism and customer service is incomparable to anyone else. Both the dealership and salesman exceeded expectations! More

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My experience with the Audi Exchange was absolutely fantastic, I have a very busy schedule so I initially worked with Ryan Meegan over the phone. He was polite, efficient and had a desire to make sure fantastic, I have a very busy schedule so I initially worked with Ryan Meegan over the phone. He was polite, efficient and had a desire to make sure that my purchasing demands were met. We got the numbers hashed out and they had to dealer trade for my vehicle. I made an appointment to pick up the new vehicle and headed to the dealership. Upon walking in I was greeted immediately buy a friendly associate, got with Ryan right away to check out the new car, he got a few items from me and had me sit down with finance minutes later. Dan Fernstrom was very efficient and explained everything in detail..... I was in and out in minutes. My experience at the Audi Exchange is hands down the best I have had, love the new S4.... Thanks!! More

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I purchased a TTRS from Ramzi Amawi initially by putting a deposit by phone and flying to Chicago from Philadelphia to finalize and drive it home. The moment I arrived, I was greeted warmly and there was n a deposit by phone and flying to Chicago from Philadelphia to finalize and drive it home. The moment I arrived, I was greeted warmly and there was no hesitation in getting me into the new vehicle! While the final paperwork was being completed, Ramzi showed me my car and it was everything I expected...absolutely beautiful! Working with Dan was a great pleasure too, and while working with him on my financing, Ramzi took the time to program my phone in the new vehicle's system. Nothing but top notch all around at this dealership and it was truly the best sales experience I've had purchasing a vehicle! Ramzi still follows up with me to make sure everything is good! More

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We recently purchased a new Audi from John Hinojosa at the Audi Exchange. He was enthusiastic, polite, knowledgable and made the experience pleasant. I have shopped and purchased many autos in the past the Audi Exchange. He was enthusiastic, polite, knowledgable and made the experience pleasant. I have shopped and purchased many autos in the past and am aware of many techniques unscrupulous dealers use. I had knowledge of vehicle cost, dealer cost, holdback and the current inventories of Chicagoland dealers. I contacted John and there was no pressure, no haggling, no nonsense, he didn't have to ask a manager to make a deal. We came in and he showed us a number of vehicles that we were interested in and others available. The F & I manager Dan Fernstrom made presentations of the additional products offered and was not pushy or obstinate about it. John Hinojosa our salesman also spent over two hours demonstrating all of the features of the vehicle with a followup visit scheduled. The premises are clean, the employees are well mannered, a very open format and there are nice amenities in the customer waiting area. The general manager Mario Rogic communicated with us later and was very helpful in following up a positive experience. More

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This is my second car from the Audi Exchange. My salesman, Ramzi Amawi was a pleasure to work with. He is professional, knowledgeable and very helpful. Ryan Meegan is the best Sales Manager that I'v salesman, Ramzi Amawi was a pleasure to work with. He is professional, knowledgeable and very helpful. Ryan Meegan is the best Sales Manager that I've ever dealt with. He is honest and fair and really knows the industry. Dan Fernstrom was friendly and helpful, as well. My experience was exceptional and I will strongly recommend this dealership to anyone interested in listening! More

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