Dan Magana | Page 16

Professional Dan Magana is knowledgeable and customer service savvy. Your service reps are customer service savvy and good communicators. I trust your service peop Dan Magana is knowledgeable and customer service savvy. Your service reps are customer service savvy and good communicators. I trust your service people and their repairs More

Helpful 2

Report | Print

Great service! You guys are the best Sales & Service in Lake County! It was easy to make my appointment. Dropped vehicle off the night before and received a cal You guys are the best Sales & Service in Lake County! It was easy to make my appointment. Dropped vehicle off the night before and received a call the next morning with what work was required and how much it would cost. Called back at 4:00 pm that I could pick up my vehicle. No surprises on my bill. More

Helpful 0

Report | Print

Excellent Choice!! always receive excellent service at this dealership. From the sales staff to the service department they are all professional. After buying 4 vehicl always receive excellent service at this dealership. From the sales staff to the service department they are all professional. After buying 4 vehicles there we wouldn't go anywhere else. More

Helpful 0

Report | Print

Great experience! Dan is a great guy. He made our experience a breeze. We also want to say Your finance manager Mark is also a great guy. Together our deal was seamless Dan is a great guy. He made our experience a breeze. We also want to say Your finance manager Mark is also a great guy. Together our deal was seamless. More

Helpful 0

Report | Print

Perfect Over the years I have bought 4 cars from Liberty Auto City, and I was always very pleased with the service etc I received. Thanks! Over the years I have bought 4 cars from Liberty Auto City, and I was always very pleased with the service etc I received. Thanks! More

Helpful 0

Report | Print

WE purchase all of our cars at Liberty Auto City Courteous and friendly, the whole team ( billing, sales, customer service, body shop, service team) is responsive to questions or concerns. Our family Courteous and friendly, the whole team ( billing, sales, customer service, body shop, service team) is responsive to questions or concerns. Our family and friends have also bought cars from them, based on our recommendation. More

Helpful 0

Report | Print

Professional, Patient, and Knowledgeable Dan was great to work with he was very professional and he was patient in answering all of my questions. Definitely recommend working with Dan. Dan was great to work with he was very professional and he was patient in answering all of my questions. Definitely recommend working with Dan. More

Helpful 0

Report | Print

Quick and Courteous Experience I worked with Dan and he was very fast with giving me exact numbers to my payments with no games. Very friendly experience that was quick and on my ti I worked with Dan and he was very fast with giving me exact numbers to my payments with no games. Very friendly experience that was quick and on my time. Would recommend Dan or the dealership to anyone! More

Helpful 0

Report | Print

After Sale Responsiveness to Service Issue I brought my 2018 Jeep Grand Cherokee to have service performed on the center radio / control display which would continuously shut down and/or freeze I brought my 2018 Jeep Grand Cherokee to have service performed on the center radio / control display which would continuously shut down and/or freeze up on 12/20/2018. After a few hours I was informed that there has to be an update which may take a while so I would have to bring the vehicle back. I returned on 12/21/2018 and after about an hour was informed that the unit (radio) would have to be replaced and that I would have to leave the vehicle since the radio would not shut down so it would drain the battery unless it was disconnected when the vehicle was turned off. I was given a bare to the bone Dodge Caravan and sent on my way after being told the part was ordered. Today, 1/4/2019 and the vehicle is still at the dealership and the part may arrive by 1/18/2019. I have lost the use of this vehicle for what will be approximately month and been saddled with the worse possible mode of transportation as a substitute. I have contacted my service adviser (B Spriggs), my salesman (D Magana) and both the new car manager (E Deppen) and the General manager (N Kalisik) in order to get some type of better explanation and a loaner which better suits my needs. I am paying a fairly large lease payment a month and should not have to drive a piece of junk while my car is serviced for a manufacturing defect. Alas I have heard nothing back from any of these individuals regarding the status of the repair parts or another loaner. The dealership works hard to get you into a vehicle but shows little concern once the ink has dried. More

Helpful 0

Report | Print

Found My Car! I was in search of a specific make, model and year...and found it online at Liberty Auto City. It was well worth the two-hour round trip, as I found I was in search of a specific make, model and year...and found it online at Liberty Auto City. It was well worth the two-hour round trip, as I found exactly what was listed, at a fair price. Salesman Dan M. and Finance Manager Kevin were friendly and helpful through the entire process. I was particularly pleased that they honored my independent purchase inspection recommendations. I am very happy with my purchase and my overall experience. More

Helpful 1

Report | Print