Dan Pope | Page 47

general maintenance visit I always trust tha Dan is looking out for me and my Tundra. I always trust tha Dan is looking out for me and my Tundra. I always trust tha Dan is looking out for me and my Tundra. I always trust tha Dan is looking out for me and my Tundra. More

by KINGLUCY7 Verified Customer Verified Customer

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Great facilities and people! Thanks The service was good. Cleaned car nice! The price was outstanding! I will definitely bring my vehicle back to St. Cloud Toyota in the f Thanks The service was good. Cleaned car nice! The price was outstanding! I will definitely bring my vehicle back to St. Cloud Toyota in the future. Thank you! More

by MIKESMITHHOME Verified Customer Verified Customer

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Great service as always. Completed quickly and on time as promised. Service area very clean and organized. The online service appointment feature is very conveni as always. Completed quickly and on time as promised. Service area very clean and organized. The online service appointment feature is very convenient. More

by FJ2014 Verified Customer Verified Customer

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Tire rotation Went in for a regular scheduled tire rotation. They checked everything else and topped off all my fluids. Replaced my wipers and batteries in my key f Went in for a regular scheduled tire rotation. They checked everything else and topped off all my fluids. Replaced my wipers and batteries in my key fab all very quickly. Would recommend to anyone. More

by jamisonwall Verified Customer Verified Customer

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Oil change I have service with Toyota for oil change. Dan Pope was the assign person for the service. He was friendly, and the service was done in a timely manne I have service with Toyota for oil change. Dan Pope was the assign person for the service. He was friendly, and the service was done in a timely manner. More

by payao_chang Verified Customer Verified Customer

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Shameful business practices and not the first time! I dropped my car off for oil change at 7:20a.m. and at 9;14 received a txt saying tech recommended bin air filter $66 and and that right rear tire has I dropped my car off for oil change at 7:20a.m. and at 9;14 received a txt saying tech recommended bin air filter $66 and and that right rear tire has nail in it, repair $41.86. I called to explain another issue I listed on the key drop off envelope and learned that my car was NOT yet on the lift for it’s service and multipoint inspection. I asked about the tire and was told there was a nail in it and they could plug it for $41.86. I told them not to touch the tire or cabin filter. My question.HOW COULD THEY KNOW THESE THINGS IF THEY HAD NOT PERFORMED THE INSPECTION YET? When I picked car up Dan was not available and the person who helped me said the procedure was to look the car over when on the lift. I took my car home and two of us spent 45 min inspecting both rear tires NO NAIL. I drive 120 miles a day so I have a strong interest in not being stranded; I also won’t be taken advantage of by unscrupulous service providers! Last time I had service they DIDN’T INSTALL A FILTER CARTRIDGE (I drove for 5000 miles and it was only discovered when I had to go somewhere else to get serviced on short notice) then were very condescending (manager Ben) when they said it wasn’t possible to leave it out. Eventually they acknowledge their mistake, gave 5 free oil changes. At that change they also tried to sell me windshield wipers. I might have fallen for it except I put new wipers on the week before. When I brought this to the service writers attention he passed blame on to the tech. These two back to back visits seem to demonstrate a shameful pattern of business practice not rare mistakes. Ben and his staff could use some customer service and integrity training. More

by baksk Verified Customer Verified Customer

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LOVE St. Cloud Toyota Always friendly and honest..... will continue to go to St. Cloud Toyota. They always listen to concerns and do their best to diagnose problems. I tr Always friendly and honest..... will continue to go to St. Cloud Toyota. They always listen to concerns and do their best to diagnose problems. I trust them with my vehicle!!! More

by robbin.l.olsen Verified Customer Verified Customer

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Efficient and professional They greeted me at the service door and got right to work on the car. They performed the oil change and tire rotation and had me out the door in less They greeted me at the service door and got right to work on the car. They performed the oil change and tire rotation and had me out the door in less time than I expected. After the service they presented me with a written description of the work that was done and also emailed me the information. And they gave me a complimentary car wash. More

by Up North Verified Customer Verified Customer

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Service Dan was very good to write up my service ticket. The service was done in less time than estimated. Service area did a great job. Thanks Dan was very good to write up my service ticket. The service was done in less time than estimated. Service area did a great job. Thanks More

by rmlars Verified Customer Verified Customer

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Fast work on CVT recall This was very quick work on the CVT recall. All was completed as expected and in a timely fashion. I was helped by pleasant service persons. All re This was very quick work on the CVT recall. All was completed as expected and in a timely fashion. I was helped by pleasant service persons. All related information was clear. More

by DAFSPM Verified Customer Verified Customer

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