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Dan Pope
538 Reviews
Dealership Experience
12 yrs, 6 mos
538 Reviews
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538 Reviews of Dan Pope
May 02, 2019
Tire rotation Went in for a regular scheduled tire rotation. They checked everything else and topped off all my fluids. Replaced my wipers and batteries in my key f Went in for a regular scheduled tire rotation. They checked everything else and topped off all my fluids. Replaced my wipers and batteries in my key fab all very quickly. Would recommend to anyone. More
by jamisonwall
Verified Customer
April 27, 2019
Oil change I have service with Toyota for oil change. Dan Pope was the assign person for the service. He was friendly, and the service was done in a timely manne I have service with Toyota for oil change. Dan Pope was the assign person for the service. He was friendly, and the service was done in a timely manner. More
by payao_chang
April 27, 2019
Shameful business practices and not the first time! I dropped my car off for oil change at 7:20a.m. and at 9;14 received a txt saying tech recommended bin air filter $66 and and that right rear tire has I dropped my car off for oil change at 7:20a.m. and at 9;14 received a txt saying tech recommended bin air filter $66 and and that right rear tire has nail in it, repair $41.86. I called to explain another issue I listed on the key drop off envelope and learned that my car was NOT yet on the lift for it’s service and multipoint inspection. I asked about the tire and was told there was a nail in it and they could plug it for $41.86. I told them not to touch the tire or cabin filter. My question.HOW COULD THEY KNOW THESE THINGS IF THEY HAD NOT PERFORMED THE INSPECTION YET? When I picked car up Dan was not available and the person who helped me said the procedure was to look the car over when on the lift. I took my car home and two of us spent 45 min inspecting both rear tires NO NAIL. I drive 120 miles a day so I have a strong interest in not being stranded; I also won’t be taken advantage of by unscrupulous service providers! Last time I had service they DIDN’T INSTALL A FILTER CARTRIDGE (I drove for 5000 miles and it was only discovered when I had to go somewhere else to get serviced on short notice) then were very condescending (manager Ben) when they said it wasn’t possible to leave it out. Eventually they acknowledge their mistake, gave 5 free oil changes. At that change they also tried to sell me windshield wipers. I might have fallen for it except I put new wipers on the week before. When I brought this to the service writers attention he passed blame on to the tech. These two back to back visits seem to demonstrate a shameful pattern of business practice not rare mistakes. Ben and his staff could use some customer service and integrity training. More
by baksk
Other Employees Tagged: Ben Becker
April 23, 2019
LOVE St. Cloud Toyota Always friendly and honest..... will continue to go to St. Cloud Toyota. They always listen to concerns and do their best to diagnose problems. I tr Always friendly and honest..... will continue to go to St. Cloud Toyota. They always listen to concerns and do their best to diagnose problems. I trust them with my vehicle!!! More
by robbin.l.olsen
Other Employees Tagged: Ben Becker , Lori Heinz, Kristen Murray, Jeff Pagel
April 18, 2019
Efficient and professional They greeted me at the service door and got right to work on the car. They performed the oil change and tire rotation and had me out the door in less They greeted me at the service door and got right to work on the car. They performed the oil change and tire rotation and had me out the door in less time than I expected. After the service they presented me with a written description of the work that was done and also emailed me the information. And they gave me a complimentary car wash. More
by Up North
Other Employees Tagged: Trent Braun
April 11, 2019
Service Dan was very good to write up my service ticket. The service was done in less time than estimated. Service area did a great job. Thanks Dan was very good to write up my service ticket. The service was done in less time than estimated. Service area did a great job. Thanks More
by rmlars
April 11, 2019
Fast work on CVT recall This was very quick work on the CVT recall. All was completed as expected and in a timely fashion. I was helped by pleasant service persons. All re This was very quick work on the CVT recall. All was completed as expected and in a timely fashion. I was helped by pleasant service persons. All related information was clear. More
by DAFSPM
Other Employees Tagged: Trent Braun
April 10, 2019
Installation of auto-start The Toyota service staff are not only proficient at their jobs, they are also excellent at customer relations. They are so patient when I any question The Toyota service staff are not only proficient at their jobs, they are also excellent at customer relations. They are so patient when I any questions, and make one feel as if they have all the time in the world to address your concerns. I know they might be a bit pricier than other establishments, but it's worth the peace of mind to know the job is done right every time. More
by KATHYFISH51
April 06, 2019
Love my RAV4 Dan was very pleasant, knowledgeable and professional. He explained everything that was done for the general service check and asked if there was anyt Dan was very pleasant, knowledgeable and professional. He explained everything that was done for the general service check and asked if there was anything else I was concerned about. The exterior was washed and shining like new when I left. I definitely recommend your service department. More
by SLASHCLUTTER
April 04, 2019
Service Excellent service and customer service. My Prius was spotless when it was returned. I would certainly recommend your service department. thank you for Excellent service and customer service. My Prius was spotless when it was returned. I would certainly recommend your service department. thank you for the prompt service. More
by cdn747
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