Dan Surges
Dan Surges at Acura of Brookfield

Dan Surges | Page 10

Service Advisor

Acura of Brookfield

19180 W Bluemound Rd
Brookfield, WI 53045

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238 Reviews
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238 Reviews

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238 Reviews of Dan Surges

January 27, 2021

Dealership Rating
Employee Rating

Overall it was one of the best service experiences I have had. The work was completed quickly. Everyone was courteous and everything was explained thoroughly. More

by lappin.mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 28, 2021

Acura of Brookfield responded

We are thrilled to hear this was one of the best service experiences you have had. Thank you for sharing.

January 24, 2021

Dealership Rating
Employee Rating

Service is just outstanding. Garage opened promptly at 7am with a smile. Despite the age of my vehicle; 2006, I was dealt as a new car oener, More

by SJMCQUILLAN02
Recommend Dealer
Yes

Other Employees Tagged: Gary Krier

Jan 27, 2021

Acura of Brookfield responded

We couldn't be happier to hear about your outstanding service experience.

January 21, 2021

Dealership Rating
Employee Rating

Service has always been great. This time used concierge service because Covid-19. The driver arrived on the, we were kept informed of status of our car and it was returned that day. All the service reps More

by PMCMAHON3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 22, 2021

Acura of Brookfield responded

Thanks for sharing about your experience with our Concierge Pick-Up and Delivery Services.

January 16, 2021

Dealership Rating
Employee Rating

This is my 5th vehicle from Acura of Brookfield and every visit always meets or beats my expectations. They are always honest, helpful and professional. And their cars are great. More

by DEBSJEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jacob Groth

Jan 18, 2021

Acura of Brookfield responded

Congratulations on your new vehicle. It is great to hear we have met or exceeded your expectations with each purchase.

January 12, 2021

Dealership Rating
Employee Rating

I took my car in for a transmission flush and now my car drives like new. The staff were friendly and helpful. I will be back if I need maintenance or have any issues. More

by KC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam

Jan 12, 2021

Acura of Brookfield responded

It is great to hear your car is driving like new. Thanks for sharing.

January 11, 2021

Dealership Rating
Employee Rating

Pleasant to work with as always. They got the service done in less time than originally mentioned. The car wash wasn’t working but we did get a certificate to come back on another day to get a car wash s More

by l.micale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 12, 2021

Acura of Brookfield responded

Thank you for sharing and understanding about the carwash. Stop in next time you are in the area to use your car wash certificate.

January 07, 2021

Dealership Rating
Employee Rating

Acura of Brookfield and our preferred service advisor, Dan Surges, delivers exceptional service, as always, wouldn’t think of taking my Acura anywhere else or working with anyone else. More

by Kelly Pastors
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 07, 2021

Acura of Brookfield responded

Thanks for this great review and recommendation for Dan.

December 24, 2020

Dealership Rating
Employee Rating

Service at AOB is ALWAYS the best. Dan was very helpful and knowledgeable as usual! Why is there a minimum word requirement? Don’t like it More

by THOMAS.STRUNSEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 28, 2020

Acura of Brookfield responded

We appreciate your feedback from your recent service visit and we are sorry about the word limit.

December 24, 2020

Dealership Rating
Employee Rating

Timely and courteous. I do wish dealer personnel would have enforced customer mask wearing though. A customer without a mask was in the waiting area without a mask and talking on his phone. It made me q More

by picktap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 30, 2020

Acura of Brookfield responded

Thank you for your feedback from your recent service visit. Safety and well-being of our customers and employees is our highest priority. I appreciate you taking my call to discuss your concerns in more detail. Respectfully, Colin Fiedler Service Manager

December 23, 2020

Dealership Rating
Employee Rating

Very happy with service and they were honest in that I could hold off on a certain service until next visit. Everyone I encountered was very friendly from service to massage therapist to receptionist. Tha More

by GS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 28, 2020

Acura of Brookfield responded

Thank you for sharing about your recent service.

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