Dana Goodman | Page 7

Great staff, great service, and a great deal The staff at Glanzmann were incredibly helpful throughout my entire trade-in process. My experience started with internet correspondence with Matthew The staff at Glanzmann were incredibly helpful throughout my entire trade-in process. My experience started with internet correspondence with Matthew Burke. Matthew was prompt to contact me to set up an appointment after I filled out the form on their website. When we arrived at the dealership we met with Matthew, who introduced us to our salesman, Steve Horn, as well as offered my mother and I refreshments which I thought was a nice touch. Working with Steve was a pleasure. He was thorough in explaining what to expect from the trade-in process. He also did a great job of explaining the features of the 2015 Impreza that I ended up purchasing. The only negative thing I have to say is that he got a bit defensive when I asked how they arrived at their offer on my trade in. However, he quickly realized his tone had gone less than pleasant and back-pedaled. Overall, Steve was awesome to work with and I would happily recommend him to others. He even stuck around until all my paperwork had been filled out even though we weren't done until nearly an hour and a half after the dealership had closed. Dana worked magic with getting me the best financing possible, so I had to give him a shout out in this review as well. We did our paperwork with Todd, who was also a pleasure. He kept the process simple and clear, and even joked around with my mom and I to keep things from becoming monotonous. We traveled 2.5 hours for this dealership and I would happily do it again, because doing business with them was a pleasure. They were awesome about being aware of how far we had traveled and despite the fact that they traditionally schedule appointments to do paperwork a few days after the customer decides to buy the car, they made an exception for us and stayed over an hour and a half after closing to complete our paperwork the same day and prevent us from having to make the trip a second time. I would happily recommend this dealership to others and will most likely return when it's time for another Subaru. More

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NO HASSLE, SPECIAL PLACE!!! Second vehicle I've purchased at Glanzmann, and I cannot commend the people who work at this company any more than I do. They are courteous, kind, Second vehicle I've purchased at Glanzmann, and I cannot commend the people who work at this company any more than I do. They are courteous, kind, and take all of my needs and wants into consideration! I'll keep coming back!! More

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Thank you Glanzmann Subaru From the beginning of my experience when Julie contacted me promptly, until the end when Corey was literally sweating while running around to make sur From the beginning of my experience when Julie contacted me promptly, until the end when Corey was literally sweating while running around to make sure I drove home in my new car, my experience at Glanzmann Subaru was great. More

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Upgrading Car Enjoyable experience,Handled professionally from moment we walked into dealership to moment we purchased car.Salesman sat us down and gave us all the Enjoyable experience,Handled professionally from moment we walked into dealership to moment we purchased car.Salesman sat us down and gave us all the info and answers we were looking for.Salesman Steve Horn did a excellent job. More

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Dana and steve horn are top notch gentlemen. We found the car we wanted on line. It happened to be at Glanzmann. Everything went smoothly and professionally. It is an awesome ride. I give the exp We found the car we wanted on line. It happened to be at Glanzmann. Everything went smoothly and professionally. It is an awesome ride. I give the experience a 4.8, only because I would have been more impressed if Steve took the initiative to order and send an ashtray to me for my wife, gratis. Still a good experience. Mike L. More

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Very pleasant experience The best car buying experience of my life. The guys were the best. Efficient, friendly and professional! Steve Horn was the best! Dana and Neal were g The best car buying experience of my life. The guys were the best. Efficient, friendly and professional! Steve Horn was the best! Dana and Neal were great in their roles too! Greg is the sweetest... so patient and helpful! What more can I say.... except that I would send everyone I know there who was looking for a car. More

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Seamless Teamwork at the End of the Day I had arrived at Glanzmann initially in the service department. After receiving some realistic assessment about my engine, I needed to see if I could I had arrived at Glanzmann initially in the service department. After receiving some realistic assessment about my engine, I needed to see if I could get an appointment to come in the next day since it was almost 5pm. The Service Manager, Stephanie literally walked me across the street to the sales area immediately upon my request for direction to the pre owned sales person. First of all, I was greeted by Dana the Sales Manager as if it was 9am instead of 5pm. He was calm and comforting since I know that I had a look of frustration at totally being unprepared to purchase a vehicle. However, I explained to him that I needed a pre owned vehicle and I was then introduced to Steve. Steve is an expert at gathering details and going over the plan at a very comfortable pace. I am thinking that he will say any minute that we can meet the next day and all that I had to bring back, etc. No way, Steve understood my needs and reviewed my expectations again. Just like that Steve offered me a vehicle that I knew I would love. We got the keys, test drove and began the paperwork. Little did I know that Stephanie handed me off to Dana and he had started his part and then Neal had started his part with the financing. I did my part with verification and I left with the best vehicle, coverage to include exactly what I needed. Not one time did anyone rush, walk fast, throw papers under my nose or made me feel unwelcome. I have bought a few cars over the years, but never with such a seamless and concentrated effort from the whole team. Thank you Stephanie, Dana, Steve and Neal in order that you all provided me with honest and respectful service at the end of the day while treating me as if it was the beginning. My family, friends and colleagues will be referred to Glanzmann for sales and service. More

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Angry, greedy, unkind I purchased my Certified Forester here. Dana was rude, unkind. He went above Mark Glanzmann, owner. I like Mark. I like and support Glanzmann othe I purchased my Certified Forester here. Dana was rude, unkind. He went above Mark Glanzmann, owner. I like Mark. I like and support Glanzmann otherwise. More

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Valued Customer Alex was very diligent in making me feel like a valued customer. That was extremely important to me because I was spending my saving on a used vehicle Alex was very diligent in making me feel like a valued customer. That was extremely important to me because I was spending my saving on a used vehicle. Alex worked with his Sales Manager Dana from beginning to end to ensure my exact needs were met ( excellent quality car, low mileage, and at an affordable price). I am now the happy New owner of a used 2010 Scion with great mileage and a great warranty! If you or someone you know are looking for a new or used car visit Glanzmann Subaru and ask for Alex! More

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Purchasing a Certified Pre-Owned I purchased a certified pre-owned subaru. All of the staff was very friendly, explained everything in detail to me, and answered all my questions. It I purchased a certified pre-owned subaru. All of the staff was very friendly, explained everything in detail to me, and answered all my questions. It really made the car buying experience easier. I felt like the sales team was very honest and straightforward during the whole process. More

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