Daniel Burciaga
Daniel Burciaga at Group 1 Ford El Paso

Daniel Burciaga | Page 6

Internet Sales Manager

Group 1 Ford El Paso

11301 Gateway W
El Paso, TX 79936

4.7
79 Reviews
4.7

79 Reviews

Write a Review

Dealership Experience

6 yrs

Industry Experience

6 yrs, 10 mos

79 Reviews of Daniel Burciaga

November 04, 2025

Dealership Rating
Employee Rating

No communication on the vehicle and status. Showed the vehicle was completed and dropped off but was not. Manager called after a message was sent to GM but didn't seem to care or want to make More

by matekovic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Charles Hassoun , Yolanda Anchondo, Monica Salom

Nov 05, 2025

Group 1 Ford El Paso responded

Thank you for sharing your feedback. We understand your concerns regarding communication, and we're glad we had the opportunity to discuss this matter directly. We appreciate your time and the chance to address it with you. Our team is committed to improving and ensuring a better experience moving forward.  If you have further questions, please contact me at lvargas@group1auto.com Lorenzo Vargas Service Director - Group 1 Ford of El Paso

October 25, 2025

Dealership Rating
Employee Rating

Great service and amazing attention to the customer! Would highly recommend to everyone looking to invest in a new car! More

by luismanzo.74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun , Yolanda Anchondo, Luis Caraveo, Monica Salom

Oct 27, 2025

Group 1 Ford El Paso responded

Hello, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

October 05, 2025

Dealership Rating
Employee Rating

Done better in the past. Work not done professionally this time around. Service advisor was awol. More

by Cleanfreak145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun , Yolanda Anchondo, Luis Caraveo, Monica Salom

Oct 09, 2025

Group 1 Ford El Paso responded

Thank you for bringing this to our attention. Unfortunately, we are unable to find your customer information based on your username alone. Please feel free to reach out to us so we can learn more. Thank you for your feedback. Lorenzo Vargas - Service Director - lvargas@Group1Auto.com Sasha Martinez - Customer Relations Director - smartinez@group1auto.com

October 04, 2025

Dealership Rating
Employee Rating

You need to improve communication between dealer and customer, I can not accept that my vehicle was there for over a week without knowing the reason until I went there to ask what was going on. I mean More

by Miguel Gonzalez
Recommend Dealer
Yes

Other Employees Tagged: Yolanda Anchondo, Luis Caraveo, Monica Salom, Can not rate people I didn't talk to or never met

Oct 08, 2025

Group 1 Ford El Paso responded

Hi Mr. Gonzalez we sincerely apologize for the lack of communication on our part. That is not the level of service we strive to provide, and we understand how frustrating that must have been. We truly appreciate your feedback-it helps us improve and ensure this doesn't happen again. If you're open to it, please contact us at lvargas@group1auto.com so we can make things right.    Thank You, Lorenzo Vargas - Service & Parts Director Group 1 Ford of El Paso | lvargas@Group1Auto.com

October 03, 2025

Dealership Rating
Employee Rating

Great, quick service and staff is very friendly. They had my vehicle ready before the time i was told. More

by jorgeraygoza164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun , Yolanda Anchondo, Luis Caraveo, Monica Salom

Oct 07, 2025

Group 1 Ford El Paso responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 30, 2025

Dealership Rating
Employee Rating

Best dealer this side of the Mississippi, I am always treated like I’m part of the family. Aaron takes care of both my vehicles and always keeps me informed of all repairs, Services due, recall’s etc. A More

by jdeagle01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun , Yolanda Anchondo, Luis Caraveo, Monica Salom, Aaron Wade service advisor

Oct 03, 2025

Group 1 Ford El Paso responded

Hi, we are so happy to read such a great review about Group 1 Ford El Paso! If you have any further questions, please don't hesitate to reach out!

September 27, 2025

Dealership Rating
Employee Rating

Great customer service. Vehicle was ready in a timely manner. And they loved Chucky. Friend till the end More

by Trustinme25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun , Yolanda Anchondo, Luis Caraveo, Monica Salom

Oct 01, 2025

Group 1 Ford El Paso responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 21, 2025

Dealership Rating
Employee Rating

The whole experience from initial call to make appointment and dropping the vehicle was an excellent . More

by reyescorral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2025

Group 1 Ford El Paso responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford El Paso. Please don't hesitate to reach out if there's anything additional we can do for you.

September 10, 2025

Dealership Rating
Employee Rating

Good and fast service, people very nice and also good prices for services, thank you More

by Alexcalderon0218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun , Yolanda Anchondo, Luis Caraveo, Monica Salom

Sep 11, 2025

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 09, 2025

Dealership Rating
Employee Rating

Service was excellent and fast. I appreciated the courteous rep. Will recommend this dealership to all. More

by Mirybaquera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun , Yolanda Anchondo, Luis Caraveo, Monica Salom, Marya

Sep 11, 2025

Group 1 Ford El Paso responded

Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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