Daniel Dallman | Page 2

Bought vehicle in fall 2023. Bought vehicle and warranty from dealership. Fast-forward to 9/11/24. Scheduled appointment for 0930. Arrived 5 min early. Fretted took my informatio Bought vehicle and warranty from dealership. Fast-forward to 9/11/24. Scheduled appointment for 0930. Arrived 5 min early. Fretted took my information and went inside to tell the advisor I had arrived. Twenty minutes later after waiting in the heat I go inside to find my advisor just chatting away. I explained I had been waiting. He did apologize. After a 3 hour wait with no updates I reach out to advisor to let him know if parts needed to be ordered I would bring the vehicle back. I was told they would have a diagnosis around 2 in the afternoon. Time went by and 2:30 rolled around…I check the tracking app and vehicle still in checked in.Last than 5 minutes later everything is checked but I still do not hear from advisor. I walk out side and see the vehicle sitting in the parking lot. I go back inside and wait about 10 minutes for advisor. He proceeds to tell me it has to go to a Hyundai dealership because they can’t do it there. Keep in mind I bought vehicle and warranty through the dealership that is now saying they can’t fix it. I can understanding seeking a vehicle that you may not be able to work on but why offer a warranty if you are unable to fix the problems. Now I have to take it to a certified Hyundai dealer. I ask about warrant and they state they only pay a certain rate for labor and I would need to pay the difference. This is insane and unethical. First you upsell a customer to buy an warranty then your business can’t even fix the vehicle they sold the warranty for. Disappointment! More

Report | Print

Prompt atention to customer concerns,waiting area environment is excellent with beverage and snack availabiliy.Periodic updates on stage of repair and maintenance.The outside car wash is welcome plus environment is excellent with beverage and snack availabiliy.Periodic updates on stage of repair and maintenance.The outside car wash is welcome plus and the courtesy and professionalism reflects their high morale. I AM COMPLETELY SATISFIED EACH AND EVERY VISIT! More

Report | Print

Great service. Did what I asked. Provided upfront cost and car was ready when I went to pick it up. Did what I asked. Provided upfront cost and car was ready when I went to pick it up. More

Report | Print

I’m new to this dealership having moved from Phoenix. Everyone has been very helpful and super nice. I very much appreciate that! Everyone has been very helpful and super nice. I very much appreciate that! More

Report | Print

It took some time to get my car but I did get a discount which was nice. which was nice. More

Report | Print

Awesome customer service very friendly have you in and out in no time and I appreciate their honesty out in no time and I appreciate their honesty More

Report | Print

That have always been very professional and courteous. The work performed has always been top notch. The work performed has always been top notch. More

Report | Print

I was very pleased with the service I received for my vehicle today. Thank you so much for all the information on my vehicle. vehicle today. Thank you so much for all the information on my vehicle. More

Report | Print

Honest and amazing staff. I can't say enough about how these guys take care of my truck! I can't say enough about how these guys take care of my truck! More

Report | Print

I’ve been waiting for 4 years to get this recall fixed. Finally thanks. For your help. Finally thanks. For your help. More

Report | Print