Daniel Frye | Page 14
Service Advisor
Westown Ford Lincoln
1312 West Morton Avenue
Jacksonville, IL 62650
Dealership Experience
9 yrs, 6 mos
Industry Experience
14 yrs, 6 mos
557 Reviews
Write a Review557 Reviews of Daniel Frye
September 08, 2023
Great dealership with friendly sales and parts associates. They get you in and out fast. associates. They get you in and out fast. More
Other Employees Tagged: Wade Muller , Wes Cook, Jeremy Kaufmann
August 29, 2023
We talked about leaving my keys locked in my truck so I could pick it up on sunday got there and no keys. Thankfully I had my spare set. Then I told them to mail me the other and they never mailed because could pick it up on sunday got there and no keys. Thankfully I had my spare set. Then I told them to mail me the other and they never mailed because I had an unpaid bill that nobody ever told me about. I had no problem paying the bill just would have been nice if somone would have told me about it. So I went 2 weeks with out my truck keys that had other important keys on them I needed because they neglected to tell me anything about the bill for two weeks. And last but not least I wanted my radio updated to the newest sync but they tell me it can’t be done because my 935$ radio module is shorting out… I mean I’m not saying he is wrong or right but it’s awfully funny that it works flawlessly 99.9% of the time I just wanted it updated. It has froze the screen a handful of times but it’s not common so he may be right or it may just be a fluke who knows. More
Other Employees Tagged: Jeremy Kaufmann
August 18, 2023
Courteous, professional and genuinely Customer Centered! They are now my “go to” place for service. More importantly - when I go shopping for my next truck, it will be with Westown Ford! They are now my “go to” place for service. More importantly - when I go shopping for my next truck, it will be with Westown Ford! More
Other Employees Tagged: Jeremy Kaufmann
August 17, 2023
This visit went well, but I have had issues in the past with this service center. For example, once they reported that the tread level on my tires was all "OK" after the previous visit had noted that the with this service center. For example, once they reported that the tread level on my tires was all "OK" after the previous visit had noted that the tread was getting iffy, so I basically caught the tech lying about checking the tread and had someone else repeat that part of the inspection (guess what: tire tread was even more iffy). I think they have made an effort to improve service since that visit, and I trust this service center more than any other place in town. I still ask a lot of follow-up questions, since I know that every now and then you get a tech who isn't quite as diligent. More
August 17, 2023
A+ Not much more to say for this rating. I don’t much more a I don’t much more a More
Other Employees Tagged: Jim Birdsell, Kevin MacKenzie, Vicki Loughary, Pam Birdsell
August 15, 2023
Jeremy and Westown has nothing super to me and my family throughout several yrs but I sure wish ford kept making cars again the focus and fusion are great cars throughout several yrs but I sure wish ford kept making cars again the focus and fusion are great cars More
Other Employees Tagged: Jeff Dawdy , George Vaniter is great parts man
August 14, 2023
Very prompt and the service for our recalls was done as I waited. They are a exceptional service department and are always courteous and friendly. waited. They are a exceptional service department and are always courteous and friendly. More
Other Employees Tagged: Jeremy Kaufmann
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