Daniel Garcia

best bmw dealership! ! All the service people there are realy nice and helpful! Danny, the service manager is awesome!! (I go in quite a bit because I have an old bmw.) ! All the service people there are realy nice and helpful! Danny, the service manager is awesome!! (I go in quite a bit because I have an old bmw.) Not to mention they are ethical and can be trusted. Danny keeps telling me not to put any more money into my very OLD bmw! LOL now that's honest! I had gone to a independant (cheaper) mechanic and he tried to sell me brakes. When I went to SM BMW, they said I don't need brakes! For me, finding a mechanic that you can trust is a lot, these days. More

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Crystal was great. Really great service. Keep her. She deserves a pay raise yearly. Get Communicator. Really great service. Keep her. She deserves a pay raise yearly. Get Communicator. More

by M.GUZMAN Verified Customer Verified Customer

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Great dealership fast friendly and made me feel comfortable. Highly recommend them M5 is an awesome car comfortable. Highly recommend them M5 is an awesome car More

by DRGABRIELCHIU Verified Customer Verified Customer

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Danny the kind, thoughtful service manager is always available & runs an efficient, supportive team seamlessly. Cesar is also a gem! Long term team members; Cristal, Lando & Ramon make sure my visit is available & runs an efficient, supportive team seamlessly. Cesar is also a gem! Long term team members; Cristal, Lando & Ramon make sure my visit is comfortable, taking time to explain what's needed, whether air in the tires or the need to escalate service with new parts. Everyone I have interacted with at Santa Monica BMW has made the experience welcoming for the last several decades. More

by 085321VFYRVW// Verified Customer Verified Customer

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horrible below average service. no follow up from service advisors. the owner does not care at all but customers do, and this place is horrible no follow up recommend services not no follow up from service advisors. the owner does not care at all but customers do, and this place is horrible no follow up recommend services not needed (at exorbitant prices) More

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I called midday on a Saturday because my oil level notification had been on for a couple of days Your agent who answered the phone was very pleasant, accommodating, and helpful. I was able to get not notification had been on for a couple of days Your agent who answered the phone was very pleasant, accommodating, and helpful. I was able to get not only my oil level checked, but also a service for my car. More

by LCAROLCANE Verified Customer Verified Customer

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Rude, didn’t complete the work I asked for. Going to a different dealership after my experience. Going to a different dealership after my experience. More

by bkneidinger Verified Customer Verified Customer

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We brought in the car for 3 recalls and routine maintenance. The work was completed in advance of the projected date. maintenance. The work was completed in advance of the projected date. More

by JWSHER Verified Customer Verified Customer

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Alejandro and team were fantastic! No one likes getting a flat tire, but they made the experience very smooth and efficient. Total professionals! No one likes getting a flat tire, but they made the experience very smooth and efficient. Total professionals! More

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Had the most amazing experience with Thomas and his team leasing a new car in December. My husband and I were treated very well despite being new to the BMW family. We were also told that any service we wou leasing a new car in December. My husband and I were treated very well despite being new to the BMW family. We were also told that any service we would receive preferred customer perks like a loaner vehicle. Unfortunately, the service department is an actual joke. Two months into owning my vehicle the check engine light came on. I came in for service thinking it was in error only to be told it “needed” a part - a major surprise. When I asked to speak with a manager I was given the runaround both in person and on the phone. When finally contacted he assured me the part wasn't "missing" but just "failed," not exactly comforting language on a vehicle with less than 3k miles on it. Despite being a “preferred” customer was also told I would need to pay for all of my transportation expenses while they had the vehicle. It wasn’t until after I repeatedly pestered that I was able to get a loaner. I received no further communication about the status of my vehicle until I initiated contact after more than 24 hours. I was also allowed to leave several voicemails for a manager who was apparently out sick after the initial contact. And after 4 days when I went to pick it up, I was taken to the cashier (who was very cold and bothered) who said she had no record of my vehicle or my paperwork. I then had to go back to my service advisor who after several minutes alerted me they had in fact, lost my paperwork. While my car is in fine shape now, the experience has left me extremely disappointed. The entire ordeal was unprofessional and disconcerting and I do not anticipate using SMBMW for service again. More

by CALFORD272 Verified Customer Verified Customer

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