Daniel Kasprzyk

Rowe Westbrook has been the best dealership I have dealt with in a very long time. From Dan Kaspersak in Sales to Debbie Friend in Finance to Jess in Service, I have had nothing but a positive experience w with in a very long time. From Dan Kaspersak in Sales to Debbie Friend in Finance to Jess in Service, I have had nothing but a positive experience with each individual. This is my second lease at Rowe Westbrook. I've returned to this dealership because of Dan Kaspersak. His knowledge and professionalism is key, not to mention I never felt pressured. He listens to what we are looking for and works with us, and goes above and beyond for his customers. I have full confidence in him. More

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Daniel K was extremely knowledgable about EV cars and chargers. The IONIQ 5 we bought was our first EV and Daniel made us extremely comfortable in making the switch. He knew much about the car but also chargers. The IONIQ 5 we bought was our first EV and Daniel made us extremely comfortable in making the switch. He knew much about the car but also helped us understand the issues in getting a charger setup in our home garage. Was very friendly and easy to access through the whole process, test driving, investigating, and the final sale. More

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Daniel did a lot of extra work for us while we were waiting for our car to be prepped for delivery to us. He was very helpful solving outside issues that nothing to do with the dealership while wait waiting for our car to be prepped for delivery to us. He was very helpful solving outside issues that nothing to do with the dealership while waiting for our car. More

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Daniel K was phenomenal. From the time I walked in the door until he delivered my new Santa Fe, I was treated like royalty. Daniel took time to review features important to From the time I walked in the door until he delivered my new Santa Fe, I was treated like royalty. Daniel took time to review features important to me and more. He even introduced me to Jessica the service manager. My wife and I are very happy with the car and our treatment. We will be back for our next car. More

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Terrible service experience due to faulty factory-installed tires (Pirelli Scorpion MS), slow communication, and weeks without resolution. If I could rate the sales and service departments factory-installed tires (Pirelli Scorpion MS), slow communication, and weeks without resolution. If I could rate the sales and service departments separately, I would. While Dexter in sales deserves credit for stepping in and advocating for me, the service department has been deeply disappointing, disorganized and slow with poor communication. ⸻ Timeline: July 3, 2025: I dropped off my 2025 santa fe hybrid calligraphy due to a vibration that started after my 7500 mile service. I Drive ~1300 miles per month. Called multiple times to be able to drop off my vehicle as it seemed to be a l maintenance issue. Was initially told nothing was available until July 21. July 3–15: Vehicle at the dealership for 12 days. I was told that the Pirelli Scorpion MS tires were the likely cause (seems to be a common issue after finding other complaints online; durability/bulging/balancing/uneven wear). No loaner or rental was available/offered. I had to call for updates a couple of times. I knew it would take a little longer, but this was excessive. July 15: I picked up the car and the front left and back right tires were replaced. Odd that the replaced tires were not both on the rear given that’s the standard for 2 new tires. July 16: Vibration returned. I stopped driving it due to the frustration and concern for safety. July 21: Returned the vehicle monday at 8am with an appointment. Diagnostics were not completed by end of day. I requested a brand switch for the tires due to the known issues with Scorpion MS. July 22: 5 PM, still no update. I called for a status twice with no response. I had to email my sales rep out of desperation. July 23: Still no call from service, but Dexter from sales stepped up and advocated for me. Decision was made to switch to a different set of pirellis which would be covered, which was appreciated. July 24th: No contact or update about the tires. July 25th: Still no phone call/update. Haven’t been told if it’s ordered, or how long it will take. No apology for the delay. Dexter then emailed me and we had a professional conversation on the phone and he let me know the tires weren’t in yet. I explained my frustration that if service had just done their job on Monday, I would have my car back by now. ⸻ What should have been a simple tire swap and diagnostic has now dragged on for weeks. Despite my multiple good-faith efforts, the service dept consistently failed to meet basic standards of professionalism. This has easily been my worst service experience. If I had known this would be the level of support for a new vehicle, I likely would have stuck with Subaru instead as their reputation and my experience with them for customer service was miles ahead. Every single visit I was updated within 60-90 min. No problems getting a loaner. Dexter in sales showed initiative and care. He’s the reason I held off on a review. Unfortunately the service department continued to fail to communicate. If you’re looking to purchase a hyundai, both mike and dexter were great. Just make sure you don’t have the Scorpion MS, verde or AS plus 3 given similar issues online. However, if you’re hoping this can be your service center, then I advise you to stay clear. I was incredibly patient with them and this is what happened. It’s not worth the hassle and you can’t trust them. This is obviously a systemic department issue. The 4.7 stars i suspect is mostly based on their sales team and regular maintenance. A total of 16 days in the shop for faulty tires, no loaner and 3 weeks of being unable to drive my vehicle. What a gold standard. Also not the safest idea to replace faulty tires with faulty tires. Very nice of them as they should be well aware of scorpion issues by now. At this point I may face retaliation while they still have my vehicle, but other people should know how bad the service is as well as the scorpion tire issues. Red Flag when the sales team cares more than service. More

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This is the second vehicle I have purchased from Rowe. Each experience was wonderful. I so appreciate the kind courteous customer service and would highly recommend them. Each experience was wonderful. I so appreciate the kind courteous customer service and would highly recommend them. More

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Excellent person to deal with, told him what we were looking for, and bought the first vehicle he brought us. it was spot on. one of the best sales people we've dealt with over the years. looking for, and bought the first vehicle he brought us. it was spot on. one of the best sales people we've dealt with over the years. More

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