Daniel Melton | Page 3

My wife and myself took a day trip roughly 2 hours south of our home to visit the Henry Ford Museum / Greenfield Village located in Dearborn MI. When we arrived, we discovered that a great deal of engine co of our home to visit the Henry Ford Museum / Greenfield Village located in Dearborn MI. When we arrived, we discovered that a great deal of engine coolant was leaking from the front of our truck, so we immediately contacted OnStar who put us in touch with Les Stanford Chevrolet. The dealership informed that they will try to get us in, but due to General Motors reductions of dealerships they were the only one in the area to service the large amount of traffic that is in the area (Dearborn is a suburb of Detroit) and that they were three days behind on their regular service calls. But wow did they ever come through, any other dealership in my hometown (I live outside of Saginaw, MI) would have probably said "we are sorry for your bad luck, but we just can't help you", but not Les Stanford Chevrolet they not only got us in to find out what the problem was. Which turned out to be a cracked radiator, they were able to get the new part and have it installed that day, plus they had their driver take us to the Henry Ford museum and pick us up while we waited for them to repair our truck. If that is not great customer service, then show me what is. Sadly, it is not practical for me to give them all of my regular business, because if I lived in their area I would in a heartbeat, without thinking twice. So, if you live in the Dearborn, MI area, Les Stanford Chevrolet is in my opinion the absolute best dealer you could possibly go to. More

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I needed my radio unlocked when my battery went down during the winter. I called the Les Stanford service dept and explained my plight. I was informed to come over and my radio would be unlocked. I s during the winter. I called the Les Stanford service dept and explained my plight. I was informed to come over and my radio would be unlocked. I stopped by Friday 28 April 11 and in five minutes my radio was unlocked, I was shown how to unlock the radio, and was informed that if it happens again I can always stop by and service will unlock the radio. My service was complementary and I greatly appreciate that. Thanks for your care and professionalism. Tom K More

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