Kimberly French tried to extort me for $110 by withholding my vehicle registration for an oversight on Les Stanford's part. Sales staff was good though.
I actually had a decent buying experience. My sales associate, Telicia Zanders, did an excellent job. She was quick to reply, courteous and conscious of my concerns and addressed them.
My problem is with what had occurred after the sale was already completed. I got a call from Les Stanford Chevrolet asking me to pay the short of the license and registration fees. I asked for an explanation since I already signed the Vehicle Lease with Arbitration Provision and it already included a $40 license and registration fee.
Apparently, the State of Michigan charges $150 for registrations for electric vehicles (I got a Bolt EV, great car btw) as opposed to the standard $40 for vehicles that run on gas. So Les Stanford asked me for $110 to make themselves whole after having to pay $110 out of their own pocket for the electric vehicle registration.
I refused to pay the $110.
I told them that it was an oversight on their part, and however unfortunate it is to lose money I wasn't going to front money for a mistake on their own computer system.
This is where it got a little uglier. I was transferred over their New Car Sales Manager, Kimberly French. Kimberly told me that if I refused to pay the $110 that they would keep my vehicle registration and not send it to me. I told Kimberly that I signed a contract with Les Stanford that stated that if I didn't make my vehicle payments they could take my car away from me. I signed the contract that read "$40 for vehicle registrations," not "$150 for vehicle registrations." I'm adhering to the contract you put in front of me; should adhere to your end of the contract as well.
Kimberly at various points of trying to "bring some sense into me" called me "rude...irrational....not human" and also accused me of blaming her sales staff for an error that wasn't their fault. I agreed with her on the last part. I told Kimberly that it wasn't the sales staff fault, it was possibly her computers fault or her fault for missing such an oversight as our Michigan's policies concerning motor vehicles. She ended the call adamant that I wouldn't receive me vehicle registration (which I need to drive the vehicle) until I paid Les Stanford $110.
I called back this time trying to reach the top person in the building (at the time it was Dan Smith) and arrange an in-person meeting so I could receive my vehicle registration as our contract promised. I was promised by the front staff that they would call back and arrange a time that they could meet me.
To my surprise, Kimberly French herself called back and stated that an in-person meeting with Dan Smith would not be necessary since they agreed that it would be best for me to receive my vehicle registration through the mail instead of retrieving it in person (I assumed they thought it would be a bad look to have a new paying customer to cause a fuss in their dealership.) I did appreciate that they changed their mind and save me from a trip to the dealership. But when I asked for an apology from Kimberly about calling me "not human, rude and irrational" she claimed that she was "sorry that I was offended." I was a bit disappointed but not surprised she didn't apologize for what she called me given our conversations that morning.