Daniel Pena-Marquez | Page 51

They cancelled my first appointment. Then took more than a day to complete basic maintenance. I never received a phone call that the car was ready either. a day to complete basic maintenance. I never received a phone call that the car was ready either. More

by jordanbro16 Verified Customer Verified Customer

Print

I went in for 100000 service. The process was easy, the technician was courteous, and the price was reasonable. technician was courteous, and the price was reasonable. More

by DALELONG Verified Customer Verified Customer

Print

I’ve been disappointed by check in wait times, with appointments, at this dealership. Yesterday’s wait was 30 minutes, 20 minutes seems the norm. I’m most disappointed in my purchase of a service appointments, at this dealership. Yesterday’s wait was 30 minutes, 20 minutes seems the norm. I’m most disappointed in my purchase of a service contract and have had all maintenance performed by this dealership. The service performed under the contract appears to have been basic / minimal. My first appointment out of the service plan totaled over $1300, including a “multi-clean max.” I understand the need for this maintenance but I’m disappointed that some of these services were not recommended or performed while under the service contract. I doubt I will purchase a service contract with my next new car - the value, in hindsight, was VERY poor relative to the cost of the service plan. I feel misled by the salesperson…. Please note that Daniel, the service advisor, was very helpful. He was polite during a busy period, working mostly by himself to check in appointments. Staffing levels should be improved and appointments should be spread out so that customers don’t arrive in a large bunch. More

by Jerri K Verified Customer Verified Customer

Print

Very organized & rep that helped me was informative & contacted me prior to to performing additional work needed. Also appreciated that he stayed late in order to accommodate my pick up time. contacted me prior to to performing additional work needed. Also appreciated that he stayed late in order to accommodate my pick up time. More

by MARTHA.G.GARCIA Verified Customer Verified Customer

Print

An advisor was hella rude, to the point where I dont want to come back to this Toyota to get service. I’ll opt for a different service department. He was doing paper work while his other associate was helpin to come back to this Toyota to get service. I’ll opt for a different service department. He was doing paper work while his other associate was helping another customer, asked me who I worked with (I have no idea, it was a drop off) and wouldn’t help me. The request was something as simple as finding my paper in a pile of service orders and request the mechanics to bring my car to the front. He even lightweight yelled at his coworker in front of me and the other customer. More

by Arty Verified Customer Verified Customer

Print

The service was great! I dropped my car off and picked it up after work which was nice because they kept it all day. Oil change and filter change—the staff was nice and quick abd everything was covid safe! up after work which was nice because they kept it all day. Oil change and filter change—the staff was nice and quick abd everything was covid safe! More

by LOPEZINSPACE1 Verified Customer Verified Customer

Print

Staffs are not helpful and friendly rude and lazy and all about the money. Hard to reach to get help. Will never come back here. about the money. Hard to reach to get help. Will never come back here. More

by THETNMIN2109 Verified Customer Verified Customer

Print

Staff was knowledgeable and helpful without attempting to sell me services that I didn't need and the service was completed quickly and efficiently plus they gave me a ride home. sell me services that I didn't need and the service was completed quickly and efficiently plus they gave me a ride home. More

by krism142 Verified Customer Verified Customer

Print

Kevin is good advisor , was very friendly and was concerned of my time in and out Also advice of the next service and things that needed to be done concerned of my time in and out Also advice of the next service and things that needed to be done More

by CHAVEZFAM94501 Verified Customer Verified Customer

Print

What I appreciate this time is they got me more involved in the process. They gave me a detailed questionnaire asking for a timeline of events. It was reassuring that they were trying to get to the root pro in the process. They gave me a detailed questionnaire asking for a timeline of events. It was reassuring that they were trying to get to the root problem of this issue. And as always, the staff and advisors are polite and friendly. Patrick always delivers a great experience. More

by garrido.bryan Verified Customer Verified Customer

Print