Daniel Pena-Marquez | Page 54

Bad customer service nobody took there job serious everybody was Sitting around joking at the service counter I was on hold on the phone forever just trying to get an update on my vehicle that was get everybody was Sitting around joking at the service counter I was on hold on the phone forever just trying to get an update on my vehicle that was getting serviced More

by Taco 86 Verified Customer Verified Customer

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Following a service visit in Oakland I received a call indicating that Subaru would be interested in buying my used cross trek. An appointment was scheduled for today (Saturday) at 815 AM with Austin at t indicating that Subaru would be interested in buying my used cross trek. An appointment was scheduled for today (Saturday) at 815 AM with Austin at the downtown Oakland location. I arrived on time and was told by a gentleman opening the store that the location would not open until 9. He was unapologetic for any confusion and told me to come back later. I showed him my text confirmation which he dismissed, suggesting that it was someone else who screwed up. I don’t really care who screwed up but I didn’t enjoy having my morning wasted nor did I enjoy the gentleman’s attitude. To me this was a Subaru brand issue. More

by asmingst Verified Customer Verified Customer

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Thanks to Kriss is had a great experience at Downtown Toyota of Oakland during my 25,000 mile service. Fast and courteous service. Would recommend. Toyota of Oakland during my 25,000 mile service. Fast and courteous service. Would recommend. More

by brian.strauss1 Verified Customer Verified Customer

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Very good, as usual. They communicated well and made sure I was informed and kept up to date. I go there for regular services and will continue to do so. I was informed and kept up to date. I go there for regular services and will continue to do so. More

by MARQROMO Verified Customer Verified Customer

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Pricing seems to be a little out of joint with other dealerships. Prompt but other options may be better. Quality of work is always reliable dealerships. Prompt but other options may be better. Quality of work is always reliable More

by davidfriedlander Verified Customer Verified Customer

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Quick, efficient service. Got me in and out quicker than estimated. Feel confident driving my car around town knowing it is looked after by these folks. estimated. Feel confident driving my car around town knowing it is looked after by these folks. More

by JLUCASWALTERS Verified Customer Verified Customer

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Dan was professional and explained everything clearly. It is good to come early and I found the service to be thorough. Charges were understandable and competitive. It is good to come early and I found the service to be thorough. Charges were understandable and competitive. More

by BCHING Verified Customer Verified Customer

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I had the right low beam bulb replaced.Went great as I I had the right low beam bulb replaced. Went great as I got there at opening. Takes about 45-60min. On procedures that are more predictable I recom I had the right low beam bulb replaced. Went great as I got there at opening. Takes about 45-60min. On procedures that are more predictable I recommend a system where you can give people a more appropriate pickup time. More

by FREES49 Verified Customer Verified Customer

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Daniel is great to work with. He’s honest about what is needed. Other staff has been good too. Tried to work with sales staff and that was disappointing. needed. Other staff has been good too. Tried to work with sales staff and that was disappointing. More

by RTILOS Verified Customer Verified Customer

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Friendly staff great customer service always knowledgeable and does their best to get the work done and the customer on their way in the quickest possible knowledgeable and does their best to get the work done and the customer on their way in the quickest possible More

by la_h10 Verified Customer Verified Customer

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