Daniel Sargent

Julio Jones Kia responded

Thank you for your feedback and for choosing our service department. We're glad to hear you received good customer service overall, though we're sorry to learn that your experience with our Parts Manager did not meet your expectations. We appreciate you bringing this to our attention, and we'll use your feedback to help improve. Thank you for continuing to trust us with your vehicle's maintenance, and we look forward to serving you again for your future oil changes. 🚗😊

Julio Jones Kia responded

Thank you for the amazing review! We’re honored to hear that our team was patient, efficient, and provided such a positive experience. Knowing that everything was perfect and that Kia has made such a meaningful impact on your life truly means the world to us. We appreciate your trust and support, and we look forward to serving you again in the future! 🚗⭐😊

Julio Jones Kia responded

Thank you for the wonderful review! We’re so glad you had a great experience with our team and service. Hearing that you’ll recommend us to others truly means a lot. We appreciate your support and thank you for choosing Julio Jones Kia!

Julio Jones Kia responded

Thank you for the wonderful review! We’re so glad to hear you had such a positive experience. It’s great to know she was sweet, knowledgeable, and helpful while providing options to make your visit more convenient and comfortable. We truly appreciate your kind words and thank you for choosing Julio Jones Kia!

Julio Jones Kia responded

Thank you for the great review! We’re so glad to hear you had a quick and pleasant experience during your oil change service at Julio Jones Kia. Providing efficient and friendly service is always our goal. We truly appreciate your support and look forward to seeing you again!

Julio Jones Kia responded

Thank you for your feedback. We’re very sorry to hear you feel this way about your experience. Honest communication and trust are extremely important to us, and we regret that we did not meet your expectations. We would appreciate the opportunity to learn more about what happened and address your concerns directly. Please reach out to our management team at your convenience so we can review the situation and work toward a resolution. Your feedback is important to us, and we hope to have the chance to make things right.

Julio Jones Kia responded

Thank you for your feedback. We sincerely apologize for the long wait time and for your experience during your oil change visit. Waiting 3 hours for routine service is not the level of efficiency we strive to provide, and we understand your frustration. We appreciate you bringing this to our attention, and your comments will be shared with our service team as we continue working to improve communication and wait times. We value your business and hope to have the opportunity to provide you with a much better experience in the future.

Julio Jones Kia responded

Thank you so much for your continued support over the past 3 years! We truly appreciate your loyalty and are thrilled to hear our team has consistently provided amazing service for your Kia. Your recommendation means a lot to us, and we’re grateful for the trust you place in our service department. Thank you again for choosing Julio Jones Kia—we look forward to serving you for many more years to come!

Julio Jones Kia responded

Thank you for the fantastic review! We’re glad to hear your experience was quick, professional, and informative. Providing excellent customer service and keeping you fully informed about your vehicle is always our goal. We truly appreciate your support and look forward to serving you again!

Julio Jones Kia responded

Thank you for your feedback. We're glad to hear your service visit went well overall, but we apologize for the disappointment regarding the car wash. We understand how important it is to deliver on every promise made to our customers. Your comments are appreciated, and we'll be sure to share them with our team as we continue working to improve our service experience. We hope to have the opportunity to provide you with an even better visit next time.