Daniel Sargent

Julio Jones Kia responded

We sincerely apologize for the frustration and inconvenience you experienced during your recent visit to Julio Jones Kia. We understand how upsetting it must have been to make multiple trips to our dealership over a two-week period without receiving clear answers about your vehicle or having the opportunity to speak directly with someone in our service department. While we're glad your vehicle was repaired, we recognize that completing the repair is only part of providing good service. You deserve clear communication, an explanation of the issue, and an understanding of the work being performed and associated costs. We're disappointed to hear that your experience did not reflect those expectations. We take your concerns regarding communication, staff training, and leadership seriously. Your feedback deserves management's attention, and we would appreciate the opportunity to review your experience and address any unanswered questions about your repair. Thank you for bringing these concerns to our attention.

Julio Jones Kia responded

Thank you for the awesome 5-star review! ⭐️ We’re so glad our service team was able to address your concerns, check out your vehicle, and get you back on the road! 🚗🔧 We know how important it is to have dependable transportation, and we’re happy we could make the process smooth and hassle-free. Thank you for trusting Julio Jones Kia with your vehicle. We truly appreciate your business and look forward to taking care of you again! 😊❤️⭐️

Julio Jones Kia responded

We sincerely apologize for the frustration you experienced with our communication. Having to call multiple times a day without being able to reach someone or leave a message is unacceptable, and we understand how that would leave you feeling disappointed with your overall experience. Clear, timely communication is an essential part of customer service, and we regret that we fell short of your expectations. We will share your concerns with our management team to review our phone communication and follow-up procedures. Thank you for bringing this to our attention. We value your feedback and appreciate the opportunity to identify where we need to improve.

Julio Jones Kia responded

Thank you so much for the amazing 5-star review! ⭐️ We absolutely love hearing that you’ve been part of the Julio Jones Kia family for two years and have consistently had great experiences with our team! Earning your trust is important to us, and keeping it visit after visit means even more. ❤️ Thank you for your continued loyalty and support. We truly appreciate you and look forward to taking great care of you for many more years to come! 🚗😊⭐️

Julio Jones Kia responded

Thank you so much for your incredible loyalty over the past 10 years! ⭐️ Knowing that you’ve continued to trust our team for a decade and have consistently felt valued means more to us than we can say. Customers like you are truly part of the Julio Jones Kia family. ❤️ Thank you for allowing us to take care of you year after year—we look forward to many more! 🚗🔧😊⭐️

Julio Jones Kia responded

Thank you for the fantastic 5-star review! ⭐️ We’re so glad you had a great experience with our team and felt informed throughout the entire process. Friendly, professional, and knowledgeable service is exactly what we strive to provide every customer! Thank you for choosing Julio Jones Kia. We truly appreciate your business and look forward to providing you with another great experience in the future! 🚗😊❤️⭐️

Julio Jones Kia responded

We’re sorry to hear about your concern and understand how alarming it would be to believe you were charged for two vehicles when you only purchased one. We take concerns regarding purchase documents, pricing, and financing very seriously. We would like the opportunity to review your transaction and paperwork with you to determine exactly what occurred and clarify any discrepancies. Please contact our management team at Julio Jones Kia directly so we can look into this thoroughly and address your concerns.