Daniel Sargent | Page 2

Julio Jones Kia responded

Thank you for your feedback. We’re very sorry to hear you feel this way about your experience. Honest communication and trust are extremely important to us, and we regret that we did not meet your expectations. We would appreciate the opportunity to learn more about what happened and address your concerns directly. Please reach out to our management team at your convenience so we can review the situation and work toward a resolution. Your feedback is important to us, and we hope to have the chance to make things right.

Julio Jones Kia responded

Thank you for your feedback. We sincerely apologize for the long wait time and for your experience during your oil change visit. Waiting 3 hours for routine service is not the level of efficiency we strive to provide, and we understand your frustration. We appreciate you bringing this to our attention, and your comments will be shared with our service team as we continue working to improve communication and wait times. We value your business and hope to have the opportunity to provide you with a much better experience in the future.

Julio Jones Kia responded

Thank you so much for your continued support over the past 3 years! We truly appreciate your loyalty and are thrilled to hear our team has consistently provided amazing service for your Kia. Your recommendation means a lot to us, and we’re grateful for the trust you place in our service department. Thank you again for choosing Julio Jones Kia—we look forward to serving you for many more years to come!

Julio Jones Kia responded

Thank you for the fantastic review! We’re glad to hear your experience was quick, professional, and informative. Providing excellent customer service and keeping you fully informed about your vehicle is always our goal. We truly appreciate your support and look forward to serving you again!

Julio Jones Kia responded

Thank you for your feedback. We're glad to hear your service visit went well overall, but we apologize for the disappointment regarding the car wash. We understand how important it is to deliver on every promise made to our customers. Your comments are appreciated, and we'll be sure to share them with our team as we continue working to improve our service experience. We hope to have the opportunity to provide you with an even better visit next time.

Julio Jones Kia responded

Thank you for the great review! We’re thrilled to hear everything—from the service to the wait time—was a great experience for you. That’s exactly what we strive for every visit. We truly appreciate your support and look forward to seeing you again!

Julio Jones Kia responded

Thank you for your feedback! We’re glad to hear everything was clearly explained to you, including the pricing and the work being done. Providing transparent and helpful service is very important to us, and we truly appreciate you recognizing that. Thank you for choosing us—we look forward to assisting you again!

Julio Jones Kia responded

Thank you for the fantastic review! We’re thrilled to hear everything met your expectations—from the timely service to the comfortable waiting area and knowledgeable team. That’s exactly the experience we aim to provide. We truly appreciate your support and look forward to serving you again!

Julio Jones Kia responded

Thank you for your feedback! We’re glad to hear you were greeted well and that everything was completed within the time promised. Your satisfaction means a lot to us. We truly appreciate you choosing Julio Jones Kia and look forward to serving you again! 🚗✨

Julio Jones Kia responded

Thank you so much for the wonderful feedback! We’re thrilled to hear our service writers kept you informed and answered all your questions—that’s exactly the experience we strive to provide. We’re also glad you enjoyed the amenities while you waited! We truly appreciate you choosing Julio Jones Kia and look forward to taking care of you again in the future! 🚗✨