Daniel Willis

Quick and above and beyond what any dealership and salesman should do. Daniel Willis even changed my tonneau cover over from my trade in truck. salesman should do. Daniel Willis even changed my tonneau cover over from my trade in truck. More

by D71DAY Verified Customer Verified Customer

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Great to work with ! Got exactly what I wanted!! Salesman Danial was easy to work with Got exactly what I wanted!! Salesman Danial was easy to work with More

by WENDY.BROOKS1971 Verified Customer Verified Customer

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Stivers did an excellent job all the way around , I’ve never had such a good experience buying a car. They made everything simple and fast , they responded quickly to every question I had. GREAT JOB !! never had such a good experience buying a car. They made everything simple and fast , they responded quickly to every question I had. GREAT JOB !! More

by TAMICROWDER73 Verified Customer Verified Customer

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Daniel was great to work with and did a great job at delivery of the vehicle explaining all the features. delivery of the vehicle explaining all the features. More

by FRDRCKSN Verified Customer Verified Customer

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Very respectful dealership. Was in and out within a couple hours. Received an amazing price Was in and out within a couple hours. Received an amazing price More

by JOHN.SHELTON2018 Verified Customer Verified Customer

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Great experience, second purchase in the past few months. Smooth and honest team. Highly recommend Smooth and honest team. Highly recommend More

by TOMMY911 Verified Customer Verified Customer

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They are sneaky and misleading with the way they do business. You better be careful buying from them and make sure that what they told you verbally is what you sign in writing. In their minds they m business. You better be careful buying from them and make sure that what they told you verbally is what you sign in writing. In their minds they made a mistake but it’s just too bad for the consumer. It should not be so hard for them to operate with integrity. More

by GIRUPB Verified Customer Verified Customer

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Great to work with, very knowledgeable, and respectful. Took their time to make sure I was taken care of and answered all of my questions and concerns. Highly recommend. Took their time to make sure I was taken care of and answered all of my questions and concerns. Highly recommend. More

by Mrlyn1nwtn Verified Customer Verified Customer

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Disappointing Experience at Stivers Ford of Birmingham – Poor Communication and Broken Promises Update: Since posting my original review, Stivers Ford has taken meaningful steps to address my concerns. Poor Communication and Broken Promises Update: Since posting my original review, Stivers Ford has taken meaningful steps to address my concerns. The sales manager, Ali, was very proactive and made sure I received the code to order my charger, which has now shipped. Danielle from the service department also provided exceptional customer service—she arranged for the incorrect hard top cover to be replaced with the correct one, and followed up to ensure everything was resolved to my satisfaction. While my initial experience was frustrating, I appreciate the efforts made by Ali and Danielle to make things right. Their professionalism and responsiveness have improved my overall impression of the dealership. On May 30, 2025, I purchased an F-150 Lightning from Stivers Ford in Birmingham, and my experience has been extremely disappointing due to unmet promises, miscommunication, and poor follow-through from management. Home Charger Installation Issues: From the beginning, I made it clear to the sales team (Daniel Willis and his manager Ali Moran) that I needed a home charger installed as soon as possible due to living in a rural area. They assured me it would be completed within 7–14 business days. However, a few days after the sale, the service department informed me there was a 3–4 month backlog for installations—a significant discrepancy that should have been disclosed upfront. The coordination problems worsened when management arranged for an installer to contact me, but I never received the required email from Ford to get the charger. Without this email, the installer cannot proceed, making the entire scheduling process pointless. This demonstrates poor coordination between the dealership and Ford’s systems. Management’s Inadequate Response: Despite multiple attempts to reach the sales team and management (including floor manager Kelly), I have received no direct response to my reasonable solution: I offered to purchase the charger myself and arrange installation, with Stivers reimbursing both costs. Instead of addressing my proposal, they only sent text updates about contacting Ford corporate and forwarded copies of emails to Ford. As a customer, I should not be caught in the middle of disputes between the dealership and manufacturer. When I warned that lack of response would lead me to contact Ford corporate, the Better Business Bureau, and post reviews, they still failed to respond, forcing me to follow through on that warning. Additional Product Issues: Beyond the charger problem, I ordered several accessories with my purchase: - Hard tonneau cover: Wrong model delivered, and installed! - All-weather floor mats: Received standard cloth mats instead - Bed liner: Correctly installed (outsourced) These errors occurred because the sales team placed incorrect orders, further demonstrating their lack of attention to detail. One Bright Spot: Danielle Morales in the service department deserves recognition for being professional, apologetic, and genuinely helpful. She promised to order the correct hard cover and arrange home installation to replace the wrong one. I hope the service department follows through on her commitment. Bottom Line: Stivers Ford’s sales team overpromised and underdelivered, while management failed to honor commitments or even acknowledge proposed solutions. The pattern of miscommunication and poor follow-through suggests systemic issues with their customer service processes. I cannot recommend Stivers Ford of Birmingham if you value honest communication, reliability, and professional customer service. Consider other dealerships that can deliver on their promises. I will update this review if the remaining issues are resolved satisfactorily. More

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Fantastic process start to finish. I was able to do most of the paperwork online so I didn't have to waste my day at the dealership. Everyone was very helpful and Daniel was so knowled I was able to do most of the paperwork online so I didn't have to waste my day at the dealership. Everyone was very helpful and Daniel was so knowledgeable. More

by DEVONTDUVAL Verified Customer Verified Customer

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