Daniel Ybarra

There was no communication about the status of my car. I called about 10 times and was left on hold without any response. I left my car at 8am to be serviced and it took me so many calls to finally get a I called about 10 times and was left on hold without any response. I left my car at 8am to be serviced and it took me so many calls to finally get a text that my car was done and it was about 4:15pm. The attitude on how I get talked to is very different as the attitude I saw others be treated with. Why do I get different treatment than other costumers? I would hate to elaborate on reasons as to why that might be. I never had a chevy before and I never have shopped for a car in town because of how dealers pick and choose who to be nice to. When i got the car the 2 sales men that helped me were outstanding but after that the service treatment leaves more to be expected. Im a very kind and like to communicate but it almost seems as me talking bothered the service advisor and caused him to give me very vague and close ended answers. Once my lease is done I don't think I will be shopping at this dealership again, it is important to remember that what keeps a costumer coming back to a dealership isn't just a good sales person and a great deal but also how the costumer is treated during the ownership of the car. I personally have seen how this advisor treats other costumers and that cheerful and great attitude I have seen him give others is definitely not the attitude I receive and i do not understand why or what makes me different and deserve a rude non-friendly attitude when I have been nothing but nice and respectful to everyone at coastal chevrolet. More

by VDAREVALO4 Verified Customer Verified Customer

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The service is always great there. my car or truck is always ready when they say it’s going to be. my car or truck is always ready when they say it’s going to be. More

by ECORRAL54 Verified Customer Verified Customer

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The service is always delivered as promised. I also have had a very positive buying experience. The only problem I have had is when a friend sold their car to this dealership, I did not see th I also have had a very positive buying experience. The only problem I have had is when a friend sold their car to this dealership, I did not see the same care as when one is buying. They need a different buyer of used cars. More

by KevinR Verified Customer Verified Customer

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The service department is top-notch, and Daniel always does his best to get the service done on time. He spends enough time to explain what's going on and checks to see if the work is covered under recall does his best to get the service done on time. He spends enough time to explain what's going on and checks to see if the work is covered under recall. When we first called to make the service appointment Cynthia checked with the Parts dept. to make sure the parts would be on hand. The Sales dept. is a little pushy More

by CDLANG1 Verified Customer Verified Customer

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Always take great care to make sure my needs are met Thanks again for your great service Thanks again for your great service More

by DONRISDON Verified Customer Verified Customer

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Great customer service and very friendly staff highly recommended great techs very knowledgeable with new and older Chevy vehicles recommended great techs very knowledgeable with new and older Chevy vehicles More

by ALFREDO_JR89 Verified Customer Verified Customer

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I had the worst experience, sorry to say. I checked my car in early for the scheduled appointment in the morning; I was called in the afternoon and asked why I was a no-show. They had no idea I checked my car in early for the scheduled appointment in the morning; I was called in the afternoon and asked why I was a no-show. They had no idea where my paperwork or car was. Then I was stranded without a car and no communication from anyone for multiple days. When I finally was able to get my car, they still had no idea who I was. They had to hunt my keys and paperwork down, offered no explanation or apology, handed me my car keys to search their whole car lot for my car myself, only to find it boxed in and trapped between multiple dead cars. The experience was terrible, and I’m not even a mean person. I wasn’t treated right though at all. More

by nate_w Verified Customer Verified Customer

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I’m pleased with the service I get at this dealership Always helpful and fix my vehicle Always helpful and fix my vehicle More

by DONRISDON Verified Customer Verified Customer

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Very professional and friendly. The place is very clean and taken care of.. communication was great. The place is very clean and taken care of.. communication was great. More

by rohdetile Verified Customer Verified Customer

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Great service. Daniel was personable and competent. Kevin was great for the ride home. All in all, an excellent auto service experience. Daniel was personable and competent. Kevin was great for the ride home. All in all, an excellent auto service experience. More

by uttsters Verified Customer Verified Customer

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