Very unpleasant experience.
I got home after dropping off car received a voicemail to call back because supplies were not available. Returned call about 1 pm and left message,
I got home after dropping off car received a voicemail to call back because supplies were not available. Returned call about 1 pm and left message, no call back. Called back about 2:30 again no reply, finally reached service tech about 4:30 and was told again no supplies would be available for several days. I said I would pick up car the next morning,
I arrived at 11am to be told, “oh I should have called you. Car has the doors off, won’t be ready till 3:30 pm. Then 10 min later car was going to be T ready in an hour. And it was.
Very disappointed in the service. I will return to have recalls fixed, but that is it!
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by KATHLEEN.MCKILLIP
Verified Customer
Verified Customer
Service Price Transparency
Feb 17, 2024 -
Volvo Cars Lisle responded
Hi Kathleen,
I'm Micah B., Internet Manager for Volvo Cars Lisle. I was circling back around on your review from the end of January and wanted to make sure your parts arrived, and your car was taken care of to your satisfaction. If there is anything I can try to assist with, please don't hesitate to reach me at 630-852-6000 or email me at mbasarich@volvocarslisle.com. My door is always open.
Regards,
Micah Basarich
Good quality, speed, and customer service.
A pleasant experience. Only issue is that the text service was sending my messages to someone other than Daniela and that person wasn't responding.
A pleasant experience. Only issue is that the text service was sending my messages to someone other than Daniela and that person wasn't responding.
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by erosenow74
Verified Customer
Verified Customer
Other Employees Tagged:
Daniela Albazi
Jan 29, 2024 -
Volvo Cars Lisle responded
Hi! We're glad to know that you had a pleasant experience at Volvo Cars Lisle! We apologize for the mix-up with our text service to someone other than Daniela, and we'll look into it. Thanks for bringing this to our attention!
Dealership good work is good but communication from
service rep was poor had to call the dealership twice for updates. Was told they would vacuum the car but nothing was done. Had to run back to the de
service rep was poor had to call the dealership twice for updates. Was told they would vacuum the car but nothing was done. Had to run back to the dealership 5 minutes before close cause I got notified the car was ready late after I called
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by priyank0317
Verified Customer
Verified Customer
Other Employees Tagged:
Daniela Albazi
Feb 17, 2024 -
Volvo Cars Lisle responded
Hi Kathleen,
I'm Micah B., Internet Manager for Volvo Cars Lisle. I was circling back around on your review from the end of January and wanted to make sure your everything with your car has been satisfactory since picking it up from our service center. If there is anything I can try to assist with, please don't hesitate to reach me at 630-852-6000 or email me at mbasarich@volvocarslisle.com. My door is always open.
Regards,
Micah Basarich
Thoughtful, great communication, excellent work.
I really felt like that they care about my needs.
I really felt like that they care about my needs.
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by SUMTCHR
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Dave Harris
Jan 29, 2024 -
Volvo Cars Lisle responded
We really appreciate you taking the time to leave Volvo Cars Lisle this awesome review, thank you!
Very helpful and polite people friendly enviroment
danielle is a 5 star service advisor thank you for all !!
danielle is a 5 star service advisor thank you for all !!
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by ANZURESCESAR3176
Verified Customer
Verified Customer
Other Employees Tagged:
Daniela Albazi
Jan 29, 2024 -
Volvo Cars Lisle responded
A N Zures!We're so glad to know that you had a positive experience with Danielle and our team at Volvo Cars Lisle. Your kind words mean a lot! Thank you for your support, we'll be here if you need anything in the future!
Service was very professional timely absolutely wonderful
Service was wonderful very professional very informative. Exceptional
Service was wonderful very professional very informative. Exceptional
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by MAURICE.STREETER
Verified Customer
Verified Customer
Other Employees Tagged:
Daniela Albazi
Jan 26, 2024 -
Volvo Cars Lisle responded
Maurice, we're delighted to know you found our service at Volvo Cars Lisle professional and informative. We look forward to serving you again! Safe travels!
Terrible dealership to work with and have your car
serviced at. Never have a loaner. Appointments are only available 3+ weeks out. Brought car back to dealership right at my 30K mile appointment and s
serviced at. Never have a loaner. Appointments are only available 3+ weeks out. Brought car back to dealership right at my 30K mile appointment and somehow I am being told I need new break pads and tires that could have been replaced under warranty at the 30K mile appointment, that are now no longer under warranty. Simply an untrustworthy dealership that I will never buy from again.
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by twatsonm
Service Price Transparency
Jan 24, 2024 -
Volvo Cars Lisle responded
Hi Tom. Thank you for your business and taking the time to leave a review. As you noted, we are currently a ways out on service loaners as we are one of the largest Volvo service centers in the state, and as such, loaner availability can be tight. I also wanted to help clear up some misconceptions for you, and anyone else considering Volvo, regarding what is and is not covered under maintenance and warranty. Two items NOT covered by warranty, or your 3 years of complimentary maintenance, are tires and brakes, among other wear and tear items. If you would any further clarifications about what your coverages are, please reach us back anytime we'll be happy to help.
Every time we met, he went above and beyond to ensure
that we are satisfied and that our need are met. Curious, polite, with positive attitude, Chris made me come to the dealership over and over and ref
that we are satisfied and that our need are met. Curious, polite, with positive attitude, Chris made me come to the dealership over and over and refer my friends to him. And now, the next year, we will be buying another car, also from him. Frankly, if he worked at another dealership, I would go where ever he worked, due to his high integrity and standards.
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by alethea.a.alexander
Nov 06, 2023 -
Volvo Cars Lisle responded
We're so glad to know that Chris has consistently provided you with excellent service at Volvo Cars Lisle. It's wonderful to see such loyalty and we appreciate your referrals! We look forward to assisting you again next year when it's time for another car purchase.
Top of the line and highly professional service with
extreme attention to detail. There’s no need to go elsewhere!
extreme attention to detail. There’s no need to go elsewhere!
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by SABUHI.ATHAR
Verified Customer
Verified Customer
Jun 08, 2023 -
Volvo Cars Lisle responded
Thank you for your confidence in the Volvo Cars Lisle team! We're grateful for your support and look forward to serving you again next time. Take care!
Amazing dealer ship!
Ashur what a guy! Best sales person! Ask for ashur whenever you go!
Ashur what a guy! Best sales person! Ask for ashur whenever you go!
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by Roni
Other Employees Tagged:
Ashur Merza, Merza Merza
May 05, 2023 -
Volvo Cars Lisle responded
Thank you for the fantastic review, Roni! We're so glad you enjoyed working with Ashur & the team here at Volvo Cars Lisle and we hope to see you again next time. Take care!
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