Daniele Bava | Page 2

Bought a 4Runner Limited from Koons Tysons in 2016 based on dealership/service ratings. Great car, but noted declining levels of service reliability/consistency over time as indicated by dealership ratings on dealership/service ratings. Great car, but noted declining levels of service reliability/consistency over time as indicated by dealership ratings. Went to purchase a 2022 4Runner Limited in current market environment...worst buying experience/customer focus in my 40 years of buying vehicles. Vehicle I was interested in was in "warehouse" on the first day we visited; went back the next day but called first to confirm vehicle was still available and was told "Yes, come on in" by the salesman after checking with Sales Mgr. When we arrived within the hour, we were told vehicle was sold the previous day...evidently 3 differing inventory databases exist between the salesman, sales manager and "Inventory Manager" with no apparent data syncing. Salesman had minimal knowledge of vehicle features and an "assistant" walked us through the few vehicle changes since 2016. With sales driven by above-MSRP revenue stream, Koons Tysons has ZERO customer focus. Purchased a vehicle from another dealership and the sales/customer service was OUTSTANDING. Totally DONE with this dealership! More

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Great costumer service Baba and the financial team were great in understanding my financial needs in my trade In and choosing the right vehicle thankyou all you are awesome!!!!! great in understanding my financial needs in my trade In and choosing the right vehicle thankyou all you are awesome!!!!! More

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Gracias Danielle Bava por su ayuda para sacar mi carro Gracias Danielle Bava por su ayuda para sacar mi carro. La mejor experience que yo zhas tenido para siwmpre. Siempe compro carro aqui, y volvery otr Gracias Danielle Bava por su ayuda para sacar mi carro. La mejor experience que yo zhas tenido para siwmpre. Siempe compro carro aqui, y volvery otra ves. More

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BEWARE, THEY WILL BAIT AND SWITCH YOU AND STOP RESPONDING TO YOU WHEN YOU FIGURE IT OUT I beg you not to go to this particular dealership. I was initially attracted to the large Tacoma inventory they had, TO YOU WHEN YOU FIGURE IT OUT I beg you not to go to this particular dealership. I was initially attracted to the large Tacoma inventory they had, but upon calling one of the salespeople, he said the Tacoma I selected from their website wasn't available because it still hadn't even left the factory yet. When we settled on what vehicle I wanted, the salesperson, Daniele Bava, sent me the quote for a DIFFERENT vehicle. Had I not compared the VIN numbers, I would've signed paperwork for the wrong vehicle. When I tried getting in touch with Daniele, he'd hang up the phone, and now he's not replying to his e-mails or texts. More

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Great Service Honestly it is hard to explain with words the way Mr. Bava and Mr. Sharifi taking care of us. This is the fourth car we buy here the service is alway Honestly it is hard to explain with words the way Mr. Bava and Mr. Sharifi taking care of us. This is the fourth car we buy here the service is always amazing passing expectation every time. Overall, a excellent experience, from the beginning to the end i would like to extend my appreciation to all the team that were involved in our two deals this past week. I just want you guys to know that the main reason we love you dealer is because your team value customers. More

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Amazing Experience!! Great customer service!! My experience with this dealership was GREAT!!! I got a great deal with the car I bought Daniele is a great sales man this is my 3rd car I have bought My experience with this dealership was GREAT!!! I got a great deal with the car I bought Daniele is a great sales man this is my 3rd car I have bought with him and will refer him to all my friends and family he' s amazing he makes sure you get a great deal!!! Temor helped me with my finance and I' m so grateful for the low interest rate I got both offered great customer service.. Thank you so much to you both!! I' m so happy with my new car :) More

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Transaction was smooth and they are really attentive. My experience with this dealership is excellent. I got a good deal with the car that I really want. They really deal with you and try to make you ha My experience with this dealership is excellent. I got a good deal with the car that I really want. They really deal with you and try to make you happy. Thank you! More

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Great Toyota dealer Bought a 2015 Prius from Daniele Bava. It was a very comfortable, no pressure sale. He helped us with choosing the car options we wanted & needed. Hig Bought a 2015 Prius from Daniele Bava. It was a very comfortable, no pressure sale. He helped us with choosing the car options we wanted & needed. Highly recommend this dealer & salesman! More

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Great Service! I bought from Koons a Toyota Corolla 2006. As a common consumer trying to buy a car, I went through a few challenges. I am giving them a 5 because the I bought from Koons a Toyota Corolla 2006. As a common consumer trying to buy a car, I went through a few challenges. I am giving them a 5 because the management team helped me through these challenges. They make what could be the worst nightmare become a fun experience. I can say with confidence that Koons understands the importance of making us feel satisfied. Isn't that what we all want as customers? I am pretty sure they are spending millions of dollars training their staff to make us feel well. That is a smart way of doing business! Go to them if you need a car. I can guarantee you that you will get what you were looking for. More

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Great customer service and great experience. I purchased a 2015 corolla s premium from Koons Tysons Toyota and i have to say i was impressed with the way everything went.Daniele Bava was my sales I purchased a 2015 corolla s premium from Koons Tysons Toyota and i have to say i was impressed with the way everything went.Daniele Bava was my sales consultant and he did a amazin job making sure i was purchasing the right vehicle.Daniele did a great job in explaining all the features in my 2015 corolla s premium.Tonci Klaric also did a great job explaining to me the finance process.All in all i have to say this is one of the best car dealership i have ever visited in a long time.I would defenetly recommend this car dealership to my friends and family.If you want great customer service and a great buying experience,Koons Tysons Toyota is the place to be.I want to give a big thanks to Daniele Bava and to Koons Tysons Toyota for making me a happy customer and making my car buying experience a fun one. More

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