Danielle Morales | Page 19

My first issue is my service rep. did not communicate with me about my vehicle. My vehicle was keep for six days when it only took six hours to do the work. The price quoted increased did not communicate with me about my vehicle. My vehicle was keep for six days when it only took six hours to do the work. The price quoted increased $500 once the work was completed. I would like to see a intake questionnaire so everyone willing be on same page. They where telling me things in needed done even though they were already completed. Some the day I brought it in. This causes a trust issue for me. Had I said go ahead and do it i would have been double paying.i can only imagine how many women are getting taken to the cleaners because of this practice. The only bright spot is the loaner manager and the service manager,they apologize and did what they could do to mitigate the situation. I just don't have any confidence in the dealership now at all. More

by Rick Verified Customer Verified Customer

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Everyone was so kind and helpful. It was my first time buying a vehicle and they made the buying process smooth and easy. I highly recommend!! It was my first time buying a vehicle and they made the buying process smooth and easy. I highly recommend!! More

by HIGGALLIE Verified Customer Verified Customer

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Danielle was great to work with. She resolved my service issues and I appreciate her. Luke has also been very helpful. She resolved my service issues and I appreciate her. Luke has also been very helpful. More

by PHALL7 Verified Customer Verified Customer

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Excellent service, but didn’t receive a breakdown of inspection. Will be using this location from now on! inspection. Will be using this location from now on! More

by Rcarruba0 Verified Customer Verified Customer

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The Stivers staff was very professional and helped to solve all my service issues/concerns. solve all my service issues/concerns. More

by Minor3 Verified Customer Verified Customer

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My oil change was quick and ever was nice and professional. Even washed my bronco when finished. professional. Even washed my bronco when finished. More

by ABBIECOURSEY Verified Customer Verified Customer

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Really great and accommodating to the customers needs Ralph is on spot with fixing the problem Ralph is on spot with fixing the problem More

by ANTONONIOTHE1KING Verified Customer Verified Customer

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Ms Danielle Morales and Mr Brandon Mundy has been the best Customer Service Representative of Stivers Ford Palisades Blvd to me. They've been great through the process of getting my transmission repaired best Customer Service Representative of Stivers Ford Palisades Blvd to me. They've been great through the process of getting my transmission repaired and for that I am very grateful. Thanks so much for your kindness and support. More

by BLACKMARTH1 Verified Customer Verified Customer

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