Danielle Morales | Page 20

They communicated promptly and clearly. Had to investigate the problem and it went through a process, but they diagnosed until the correct issue was identified then solved. Appreciated thei Had to investigate the problem and it went through a process, but they diagnosed until the correct issue was identified then solved. Appreciated their commitment to get it right. More

by JERRYCOTENYJR Verified Customer Verified Customer

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Very courteous at the dealership. Beautiful building. Ford promise keep as usual. Woeked car once over. Beautiful building. Ford promise keep as usual. Woeked car once over. More

by JOYJOY3410 Verified Customer Verified Customer

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Friendly, worked with my schedule. Picked up, serviced and returned my truck when they said they would. Picked up, serviced and returned my truck when they said they would. More

by DAVID.BYLAND Verified Customer Verified Customer

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I would recommend friends to purchase their vehicles from Stivers Ford. Simply because of every employee in the service center especially Brandon Mundy and Danielle Morales. The entire service team made us f Stivers Ford. Simply because of every employee in the service center especially Brandon Mundy and Danielle Morales. The entire service team made us feel welcomed and made the intricate service seem flawless. Brandon Mundy was always ready to answer my questions to help me make an informed decision about the work to be done and Danielle Morales went the extra mile to ensure the service on our vehicle was as if we just bought our vehicle off the lot. I'm satisfied and recommending Stivers Ford to friends looking to purchase a vehicle or to get their vehicles serviced to experience the high level of professionalism and honesty from the Stivers Service Center. "Great Service Centers, Make Dealerships Great" More

by STEPHEN.REAVES1 Verified Customer Verified Customer

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My first issue is my service rep. did not communicate with me about my vehicle. My vehicle was keep for six days when it only took six hours to do the work. The price quoted increased did not communicate with me about my vehicle. My vehicle was keep for six days when it only took six hours to do the work. The price quoted increased $500 once the work was completed. I would like to see a intake questionnaire so everyone willing be on same page. They where telling me things in needed done even though they were already completed. Some the day I brought it in. This causes a trust issue for me. Had I said go ahead and do it i would have been double paying.i can only imagine how many women are getting taken to the cleaners because of this practice. The only bright spot is the loaner manager and the service manager,they apologize and did what they could do to mitigate the situation. I just don't have any confidence in the dealership now at all. More

by Rick Verified Customer Verified Customer

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Everyone was so kind and helpful. It was my first time buying a vehicle and they made the buying process smooth and easy. I highly recommend!! It was my first time buying a vehicle and they made the buying process smooth and easy. I highly recommend!! More

by HIGGALLIE Verified Customer Verified Customer

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Danielle was great to work with. She resolved my service issues and I appreciate her. Luke has also been very helpful. She resolved my service issues and I appreciate her. Luke has also been very helpful. More

by PHALL7 Verified Customer Verified Customer

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Excellent service, but didn’t receive a breakdown of inspection. Will be using this location from now on! inspection. Will be using this location from now on! More

by Rcarruba0 Verified Customer Verified Customer

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The Stivers staff was very professional and helped to solve all my service issues/concerns. solve all my service issues/concerns. More

by Minor3 Verified Customer Verified Customer

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My oil change was quick and ever was nice and professional. Even washed my bronco when finished. professional. Even washed my bronco when finished. More

by ABBIECOURSEY Verified Customer Verified Customer

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