Danielle Morales | Page 7

Friendly and helpful service manager. Brought truck in for tire rotation and oil changed. Oil was not changed. Transmission has slipped several times traveling to Atlanta on Saturday, Jul Brought truck in for tire rotation and oil changed. Oil was not changed. Transmission has slipped several times traveling to Atlanta on Saturday, July 5th. More

by RMWATFOR Verified Customer Verified Customer

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Only complaint was Parts Dept. Ordered a recall part in May. Never called to tell me the part was in. When I called asking, they told me it was on the shelf with my name on it. T Ordered a recall part in May. Never called to tell me the part was in. When I called asking, they told me it was on the shelf with my name on it. This was Jully 1. More

by HYCHEJ Verified Customer Verified Customer

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Had a great experience and transaction went smoothly and was fast. I will buy again in the future was fast. I will buy again in the future More

by TAMILHORNE Verified Customer Verified Customer

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Great dealership, Great customer service. I would recommend Stivers ford to all my friends and family! I would recommend Stivers ford to all my friends and family! More

by MARRICE40 Verified Customer Verified Customer

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Clean, professional, will come back Kept me updated on my service for my car care my service for my car care More

by FREDRICA.HUNTER Verified Customer Verified Customer

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Stivers is great. The workers are great. The service is wonderful. I’ve continued to have a pleasant experience. The workers are great. The service is wonderful. I’ve continued to have a pleasant experience. More

by KASSIDY_7 Verified Customer Verified Customer

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They're very professional and friendly caring about the customer very clean place would recommend to others great company to do business with love the atmosphere customer very clean place would recommend to others great company to do business with love the atmosphere More

by FELICIAWILLIAMS156 Verified Customer Verified Customer

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Keeman made the truck buying experience a breeze! I was thoroughly pleased with my sales discussion & the truck I purchased. Very large thank you to Keeman! I was thoroughly pleased with my sales discussion & the truck I purchased. Very large thank you to Keeman! More

by DSEAGLE Verified Customer Verified Customer

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Disappointing Experience at Stivers Ford of Birmingham – Poor Communication and Broken Promises Update: Since posting my original review, Stivers Ford has taken meaningful steps to address my concerns. Poor Communication and Broken Promises Update: Since posting my original review, Stivers Ford has taken meaningful steps to address my concerns. The sales manager, Ali, was very proactive and made sure I received the code to order my charger, which has now shipped. Danielle from the service department also provided exceptional customer service—she arranged for the incorrect hard top cover to be replaced with the correct one, and followed up to ensure everything was resolved to my satisfaction. While my initial experience was frustrating, I appreciate the efforts made by Ali and Danielle to make things right. Their professionalism and responsiveness have improved my overall impression of the dealership. On May 30, 2025, I purchased an F-150 Lightning from Stivers Ford in Birmingham, and my experience has been extremely disappointing due to unmet promises, miscommunication, and poor follow-through from management. Home Charger Installation Issues: From the beginning, I made it clear to the sales team (Daniel Willis and his manager Ali Moran) that I needed a home charger installed as soon as possible due to living in a rural area. They assured me it would be completed within 7–14 business days. However, a few days after the sale, the service department informed me there was a 3–4 month backlog for installations—a significant discrepancy that should have been disclosed upfront. The coordination problems worsened when management arranged for an installer to contact me, but I never received the required email from Ford to get the charger. Without this email, the installer cannot proceed, making the entire scheduling process pointless. This demonstrates poor coordination between the dealership and Ford’s systems. Management’s Inadequate Response: Despite multiple attempts to reach the sales team and management (including floor manager Kelly), I have received no direct response to my reasonable solution: I offered to purchase the charger myself and arrange installation, with Stivers reimbursing both costs. Instead of addressing my proposal, they only sent text updates about contacting Ford corporate and forwarded copies of emails to Ford. As a customer, I should not be caught in the middle of disputes between the dealership and manufacturer. When I warned that lack of response would lead me to contact Ford corporate, the Better Business Bureau, and post reviews, they still failed to respond, forcing me to follow through on that warning. Additional Product Issues: Beyond the charger problem, I ordered several accessories with my purchase: - Hard tonneau cover: Wrong model delivered, and installed! - All-weather floor mats: Received standard cloth mats instead - Bed liner: Correctly installed (outsourced) These errors occurred because the sales team placed incorrect orders, further demonstrating their lack of attention to detail. One Bright Spot: Danielle Morales in the service department deserves recognition for being professional, apologetic, and genuinely helpful. She promised to order the correct hard cover and arrange home installation to replace the wrong one. I hope the service department follows through on her commitment. Bottom Line: Stivers Ford’s sales team overpromised and underdelivered, while management failed to honor commitments or even acknowledge proposed solutions. The pattern of miscommunication and poor follow-through suggests systemic issues with their customer service processes. I cannot recommend Stivers Ford of Birmingham if you value honest communication, reliability, and professional customer service. Consider other dealerships that can deliver on their promises. I will update this review if the remaining issues are resolved satisfactorily. More

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Excellent Service that I can depend on. I’ll be using the service again soon. I’ll be using the service again soon. More

by BENJAMINARRINGTON104 Verified Customer Verified Customer

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