Daniqua Farmer | Page 2

If I could leave zero stars I would. This happened on Monday, June 30th, 2025. Went for an oil change, they recommended brakes, so I went for a full brake job. Picked up the car and This happened on Monday, June 30th, 2025. Went for an oil change, they recommended brakes, so I went for a full brake job. Picked up the car and 15 minutes down the road I hear knocking in the back and have the feeling of no brake fluid. Fortunately, I was able to avoid an accident and find a safe place to park. I find that my rear left wheel is covered in brake fluid, and the caliper wasn’t even attached. The piston came completely out. I then call Kia to explain the situation and the two questions from the woman on the phone were how far away are you from the dealership, and do you think you could drive back. Seriously? After an hour dealing with the tow truck, upon arriving to Kia not one person from management expressed any resemblance of care. We asked to see my car up on the lift and to speak with the mechanic who worked on the car. He simply forgot to screw whatever was needed back on. I asked if they test drove it, and the answer was a 7 mile test drive.. however my in and out mileage on the paperwork was a difference of 1, so that was a lie. I even game him a second chance and he lied again. We were told that they had to order the part and would overnight it if possible, and that Wednesday I should be able to pick it up. I was called around 3pm on Wednesday to be told that they just started working on it, and when I requested an order history of the part they completely ignored it. This place is the most untrustworthy dealership in the area and should be ashamed for the “5 star” service they preach. Literally will never go back or recommend this place to anyone I know. More

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