Danny Garcia

I was looking online for a 2019 Yukon that was listed on CarGurus for $30,809. The day before my appointment, I was told the vehicle was at another nearby lot and would be ready for my family member to test CarGurus for $30,809. The day before my appointment, I was told the vehicle was at another nearby lot and would be ready for my family member to test drive the next day. They scheduled us for a 12:00 appointment. On the way there, we tried calling Danny but did not get an answer. Since we were already about an hour and 15 minutes away, we called the dealership, and the gentleman who answered said he would get the vehicle from the other lot and have it ready. When we arrived, we found out the vehicle was still at the other lot, and they did not have access to the keys. Instead of being able to see or test drive the vehicle as promised, they asked us to sit down and discuss pricing. We expected the price to match the CarGurus listing of $30,809. However, once we sat down, we were told the actual price was $34,218. When I questioned why the vehicle was advertised at a lower price online, the salesman stated that this is how the owner lists the vehicles. I attempted to negotiate the price back to the advertised CarGurus price, but they would not honor it. At first, they offered $1,000 off for financing and $2,500 off for a trade-in, even though we were not trading anything in. That would have been $3,500 off the $34,218 price. Then the salesman left to speak with someone and came back saying they could only take off $1,700, making the out-the-door price approximately $35,500. After thinking it over, we decided that if they could not honor the original advertised price of $30,809 plus the appropriate fees, we would take our business elsewhere. We do not want to do business with a dealership that advertises one price online and then gives a much higher price in person. I would strongly recommend checking the dealership’s own website and getting all pricing confirmed in writing before driving there. Based on our experience, this felt like misleading advertising and a waste of time. I will also be reporting this to the BBB. More

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