Danny Medina

I recently purchased a used vehicle from your dealership and wanted to share brief feedback. First, I want to recognize Andrew Steinman for providing an excellent sales experience. He was professional, t and wanted to share brief feedback. First, I want to recognize Andrew Steinman for providing an excellent sales experience. He was professional, transparent, knowledgeable, and trustworthy. His customer-focused approach played a major role in my decision to purchase the vehicle. Unfortunately, my experience after the sale has been affected by an issue involving the navigation system data card that was promised as part of the transaction. Although the vehicle was sold "as is," both Andrew and Sales Manager Ari assured me the missing data card would be provided. After several weeks of follow-up, I was ultimately told to purchase it myself. This contradicts the commitments made to me, which are documented in text messages and emails. Even Danny in Finance appeared to recognize the commitment and tried to help. I am simply asking the dealership to honor its promise. I have contacted the Bureau of Automotive Repair for guidance and asked my attorney to reach out, but I hope this can be resolved amicably. Thank you for your time and consideration. I would appreciate your assistance in resolving this matter. Sincerely, More

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