Danny Schlenker | Page 38

"Service Dept are rockstars" I have never had such a great experience dealing with a Service Dept until I became a customer of thiers. Danny is the Service Dept has to be the most I have never had such a great experience dealing with a Service Dept until I became a customer of thiers. Danny is the Service Dept has to be the most honest guys I have ever met dealing with cars. I know I can trust Danny with anything that he tells me I need or whats wrong with the car. I will never take my car anywhere but to VW of Ocala! If you have an issue with your VW go see Danny and he will treat you right. I cant say that about alot of Service Depts I have dealt with in the past. Plus the entire Dealership is awesome and everybody treats you like they have known you for years. Plain and simple got an issue or just regular maintenance go see my boys at VWof Ocala and Danny. More

Report | Print

VW of Ocala - Auto Butler Treatment & Recall Notice Both my wife and I have newer Volkswagen model cars (Passat & Jetta), which we purchased from VW of Ocala in the past two years. The management staff Both my wife and I have newer Volkswagen model cars (Passat & Jetta), which we purchased from VW of Ocala in the past two years. The management staff and service representatives are highly skilled professional, well trained people who do an outstanding job and exemplify 5 star customer service. They are very polite, considerate, patient and highly skilled at their jobs. Their response time and quality of workmanship by their mechanics/technicians is also first rate. We are totally satisfied with both vehicle and their outstanding and reliable performance. We highly recommend others to visit the dealership and to consider these amazing cars for their next purchase. More

Report | Print

Service Dept rocks. The last two times I've brought my car in to the Service Department (once for routine maintenance and recently for an airbag recall), I have had no gr The last two times I've brought my car in to the Service Department (once for routine maintenance and recently for an airbag recall), I have had no gripes; scheduling has never been a problem, the car is done in a timely manner, and the work is high quality. I feel like the group of employees in the Service Department take great pride in their job and therefore are extremely good at it. For once in my life, getting the car in for maintenance produced no headache. More

Report | Print

Warranty work I would gladly return to this dealer for service they friendly and on the ball, I will check this dealer first my next new car. I would gladly return to this dealer for service they friendly and on the ball, I will check this dealer first my next new car. More

Report | Print

VIP service at VW of Ocala I called Danny to schedule my 40,000 mile service. Got in right away the next morning at time of my convenience. I was even offered a loaner which I d I called Danny to schedule my 40,000 mile service. Got in right away the next morning at time of my convenience. I was even offered a loaner which I did not need this time. The service was explained to me in detail, was completed in a timely manner, and I was on my way. Danny and others I came into contact with at the dealership were friendly, professional, and courteous. More

Report | Print

Always happy with the service! Since I bought the car, Danny was my adviser, teaching me all the details about the new car. Every time every service, I enjoyed the friendly attitud Since I bought the car, Danny was my adviser, teaching me all the details about the new car. Every time every service, I enjoyed the friendly attitude and his interest to make a perfect work and to see each customer satisfied.. A professional team that deserves to be congratulated! More

Report | Print

60k checkup Got in and out in 2 hours. They shuttled me to a local restaurant where I could enjoy a breakfast while I waited for my car. The staff made sure I was Got in and out in 2 hours. They shuttled me to a local restaurant where I could enjoy a breakfast while I waited for my car. The staff made sure I was attended to during the wait. Very friendly staff. More

Report | Print

Shawn was very helpful and got me the deal I wanted. He is very hard working and knowledgable. I've had a Vw since 2011 and love it and the service dept. D was very helpful and got me the deal I wanted. He is very hard working and knowledgable. I've had a Vw since 2011 and love it and the service dept. Danny is service is awesome and the cost of service is minimal on the tiguan More

Report | Print

Lucky find when we needed a dealer on the road While traveling to Florida from Virginia on 3/19/14; we noticed a bubble on our left front tire sidewall. Fearing a blowout, we tried to find a deale While traveling to Florida from Virginia on 3/19/14; we noticed a bubble on our left front tire sidewall. Fearing a blowout, we tried to find a dealer around Jacksonville where we were staying for 1 night on our way to Hernando. No one in Jax could see us for days. Since we were heading towards Ocala, we made calls to dealers in that area and found VW of Ocala who could see us right away. Danny Schlenker was our Service Consultant and took exceptional care of us. Our car is a Jetta GLI so it has special tires that we weren't expecting to be in stock, which would have meant ordering one and making another trip to Ocala when it arrived. Danny pointed out that they had a set of such tires on display and - if we were ok - they could use one of them. Thanks to Danny (and his negotiating with the Parts Manager), the tire was replaced immediately and we were on our way. We are very grateful and highly recommend Danny and this dealer More

Report | Print

I went with transmission problems, still had warranty with 49.000 miles. they would not fix the problem. said they found no fault in the transmission, they suggested transmission oil change, which very e with 49.000 miles. they would not fix the problem. said they found no fault in the transmission, they suggested transmission oil change, which very expensive, I paid for that service, and the transmission did not fix, I came back again and they said no problem found . they donot to fix the car, the manager assure the warranty for transmission was until 36,000 when the car has warranty until 50,000, service deparment said mr. henriquez we want to do business, we want to find a failure to do business with you, that was the answer. when I had warranty. I had to get my car from there because they not called me to givme a solution or givme a date to pick up the car, today I drive the car and I can feel the transmission problem immediately. I dont know how to take this, if such discrimination or unprofessional service. but I do not want a volkswagen again in my life and do not recommend it, in especial I donot recommend this location. also, the fuse of the horn dont was in the car after I picked up the car the first time. (I use the horn every day with my kids int he time to go the school) More

Report | Print