Do Not Purchase a Vehicle from Stone Mountain
Nissan
Stone Mountain Nissan does not demonstrate commitment to customer satisfaction or service. Their so-called “customer promise” of respecting
Nissan
Stone Mountain Nissan does not demonstrate commitment to customer satisfaction or service. Their so-called “customer promise” of respecting time, honest marketing, meeting customer needs, and clear pricing explanations is not upheld.
Less than 30 days after purchasing a vehicle, the check engine light came on and the car began shaking. I immediately contacted the dealership. Darius (salesman) instructed me to have the vehicle towed to Nissan service, where Ricky would perform a diagnostic. I made it very clear to Darius that I did not want the vehicle back due to the engine issues.
Darius assured me I could be switched into another vehicle. The car remained in Nissan’s possession for over a week. When I arrived at the dealership as directed, I spoke with Q (floor sales manager), who stated they could not switch me into another vehicle because my loan was too new. Instead, he asked me for additional money and a co-signer—even though I had already qualified for the loan on my own with a down payment.
During this entire process, no one could provide me with a clear explanation of what was wrong with the car. Mr. Q vaguely mentioned that “some cord” was the issue, while Ricky suggested it might be the ignition cord. This lack of professionalism and accountability was deeply frustrating.
All I wanted was to be treated with respect and fairness—either switched into a reliable vehicle as promised, or refunded my down payment. Instead, I was given the runaround, ignored, and left without a real solution.
Stone Mountain Nissan failed to take ownership of their responsibility. I will never recommend this dealership to anyone. Save yourself the time, money, and frustration.
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by Greenfe1
Other Employees Tagged:
Qua
Aug 19, 2025 -
Stone Mountain Nissan responded
Dear Greenfe1, we apologize for any inconvenience you experienced at our dealership. We strive to provide exceptional customer service and it is clear that we fell short in your case. We are working to address and resolve the issues you have raised. Thank you for bringing this to our attention.
Salesman Darius was awesome to work with with my new
purchase and I would love to do business with him again.
purchase and I would love to do business with him again.
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by TYROMEB3
Verified Customer
Verified Customer
Jul 23, 2025 -
Stone Mountain Nissan responded
Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
All the workers from service to sales are very
accommodating. Especially since I know seniors may be a little more challenging in understanding?
accommodating. Especially since I know seniors may be a little more challenging in understanding?
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by debozier249
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ali and Heath
Jul 18, 2025 -
Stone Mountain Nissan responded
Hello, we're glad to hear our staff took such great care of you! Here at Stone Mountain Nissan we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
They did a great job putting my lease together.
I will not go to any other dealership!
I will not go to any other dealership!
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by ANDREWEUNICE
Verified Customer
Verified Customer
Jul 18, 2025 -
Stone Mountain Nissan responded
Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Darius was patient and attentive to my wants and needs.
He went the extra mile to ensure I was happy my purchase and all of my wants and needs were met.
He went the extra mile to ensure I was happy my purchase and all of my wants and needs were met.
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by Moncurry
Verified Customer
Verified Customer
Other Employees Tagged:
Edgar
Jul 10, 2025 -
Stone Mountain Nissan responded
Hello, we're happy you found our staff to be so supportive during your experience here at Stone Mountain Nissan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Stone Mountain Nissan is the goat greatest dealership in
all time. I’m very happy with the service they offer and I will always buy cars from Stone Mountain Nissan and I tell all my friends go see the sales
all time. I’m very happy with the service they offer and I will always buy cars from Stone Mountain Nissan and I tell all my friends go see the salesman Especially, Mr. Brad.
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by TENAMBATY
Verified Customer
Verified Customer
Jun 24, 2025 -
Stone Mountain Nissan responded
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
The sales team that assisted me were professional and
answered all my questions. It was an awesome experience.
answered all my questions. It was an awesome experience.
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by pbardowell2338
Verified Customer
Verified Customer
Apr 06, 2025 -
Stone Mountain Nissan responded
Hello, we are very happy we could provide you with a positive experience! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!
Pressured me into buying a car, only cared for their
commission. Disgusting attitude, zero empathy.
commission. Disgusting attitude, zero empathy.
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by Evelin Castro
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Erick
Mar 29, 2025 -
Stone Mountain Nissan responded
Evelin Castro, we truly appreciate your honest feedback.
Darius was very helpful and patient the whole process.
Great enter and made my experience purchasing a car smooth and not pressuring!
Great enter and made my experience purchasing a car smooth and not pressuring!
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by Renegadereese83
Mar 23, 2025 -
Stone Mountain Nissan responded
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Darius was amazing!
He listened to what I wanted and delivered. I am very happy with my purchase.
He listened to what I wanted and delivered. I am very happy with my purchase.
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by chemecia
Verified Customer
Verified Customer
Other Employees Tagged:
Floyd Williams
Mar 09, 2025 -
Stone Mountain Nissan responded
Hi Chemecia, thank you for taking the time to leave a review for us at Stone Mountain Nissan. We're happy we could meet your expectations!