Darrell Graham | Page 15

Service Much Better Than Expected Received notification from Chrysler Corporation that my 2008 Durango was due to 5 year inspection, required to keep warranty in tact. Called yesterday Received notification from Chrysler Corporation that my 2008 Durango was due to 5 year inspection, required to keep warranty in tact. Called yesterday, spoke with Cleve the Service Manager who told me to bring it in after lunch the next day and it wouldn't take long. Arrived at 1:00 PM, checked in with Darrell Graham. Within 10 minutes, Darrell had assigned my vehicle to a technician who pulled it into the shop. To make a long story short, I was gone by 1:45. Thanks Cleve and Darrell for the great service. More

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Always very helpful, This viisit was for our motorhome. Darrell is always very helpful and keeps us up to date on our service being done. The other employees were helpful This viisit was for our motorhome. Darrell is always very helpful and keeps us up to date on our service being done. The other employees were helpful and polite too. More

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Routine oil change Darrell was able to schedule my routine oil change (and recall fix) for the following morning. He is both professional and friendly, always greeting m Darrell was able to schedule my routine oil change (and recall fix) for the following morning. He is both professional and friendly, always greeting me by name. I also took advantage of the free shuttle that dropped me off at home and then retuned to pick me up when my vehicle was ready. More

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Service I have been to this dealership several times, and whenever I deal with employees other than Darrell, my experience is awful. It is not uncommon to be I have been to this dealership several times, and whenever I deal with employees other than Darrell, my experience is awful. It is not uncommon to be ignored when you first enter, be met with poor customer service, to have your vehicle dirtied, or items in your vehicle messed with during servicing. Fortunately, Darrell's willingness to rectify issues and pick up for others' slack, is the only reason I continue to frequent this dealership. A hard worker committed to customer service and getting the job done!! Major kudos to this individual. If you are to visit this dealership, be sure to request Darrell. More

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Check engine light My 08 Jeep has had a chronic problem with a check engine light off and on since purchase last year. Have gotten the run around previously concerning My 08 Jeep has had a chronic problem with a check engine light off and on since purchase last year. Have gotten the run around previously concerning this issue until Darrell Graham introduced me to Cleve Meadows in the Service Dept. Both these gentlemen went above and beyond to rectify the situation and did it in an expedient manner. More

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Car in for service of a recall repair. I was treated well In my opinion they went above and beyond to make my visit comfortable. The store even had a shuttle service and picked me up when I was ready to retu In my opinion they went above and beyond to make my visit comfortable. The store even had a shuttle service and picked me up when I was ready to return More

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Darrell always provides 5 star service This dealer’s service department is always very very busy. Yet, the service manager Darrell always finds a way the make the work. He provided honest a This dealer’s service department is always very very busy. Yet, the service manager Darrell always finds a way the make the work. He provided honest and trust full service every time. A dying breed !! More

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Head Liner, Warranty Work Corrected the Head Liner in my Durango where it was replaced and not sealed correctly by the review mirror.. It was fixed yesterday and I'm satisfied. Corrected the Head Liner in my Durango where it was replaced and not sealed correctly by the review mirror.. It was fixed yesterday and I'm satisfied. Didn't take as long as expected. Darrel Graham was on top of his game in taking care of the situation. He was polite and was concerned if I was satisfied with everything. More

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Timely manner, and a great customer experience. Darell was great as always, getting Me in and out as quickly as possible and giving me an all around great customer experience . Thanks again for maki Darell was great as always, getting Me in and out as quickly as possible and giving me an all around great customer experience . Thanks again for making me feel as family with every visit ! More

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Awesome SERVICE experience!!! Darrell is the man! Always given the 5 STAR treatment!!!!!! Darrell is by far superior in his role and gives the most foremost customer service every time I visit the dea Always given the 5 STAR treatment!!!!!! Darrell is by far superior in his role and gives the most foremost customer service every time I visit the dealership! He is always a friendly face that I look forward seeing! More

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