Darren Little

Matt was wonderful! He patiently answered all our questions and helped us out immensely. i found the exact car I wanted and completed the entire process within 2 days! He patiently answered all our questions and helped us out immensely. i found the exact car I wanted and completed the entire process within 2 days! More

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⭐☆☆☆☆ I traveled from Michigan to Illinois to purchase a luxury vehicle from this dealership, expecting the level of service and professionalism associated with the Mercedes-Benz brand. Unfortunately, wha a luxury vehicle from this dealership, expecting the level of service and professionalism associated with the Mercedes-Benz brand. Unfortunately, what should have been an exciting and memorable experience has turned into a month-long frustration due to poor communication, unresolved issues, and a lack of accountability. Before arriving, I had spent considerable time working with a salesperson and had built a good rapport with him. However, I was never informed that he had left the dealership until I arrived ready to purchase the vehicle. My deal was then handed off to another salesperson, Andrew, who appeared unfamiliar with many of the details and did not seem invested in ensuring a smooth customer experience. One of the biggest issues involved my license plate transfer. Prior to my arrival, I provided my registration and clearly requested that my existing plate be transferred. When I reviewed the paperwork, I discovered that a new plate had been ordered and charged instead. I was assured the issue would be corrected, but more than a month later I still do not have a clear answer regarding the status of my plate transfer or reimbursement for the fee I was incorrectly charged. I also have not received reimbursement for the Uber ride from the airport to the dealership, despite being told that it would be covered. Another disappointment was the lack of communication regarding warranty options. Questions I asked could not be answered without repeated trips back and forth to the finance department, and I later learned there were warranty coverage options available that were never fully explained during the purchase process. Perhaps most disappointing has been the lack of response from management. I contacted the Pre-Owned Sales Manager, Darren, multiple times regarding these issues and was repeatedly told to wait for updates. I also contacted the General Manager by both phone and email more than three weeks ago and have yet to receive any response. While waiting at the dealership, I also noticed other customers being offered refreshments and basic courtesies while I was largely overlooked. Although minor by itself, it added to the overall feeling that my business was not valued. More than a month after my purchase, I am still waiting for answers regarding my plate transfer, reimbursement for expenses, and acknowledgment of the concerns I raised. A luxury vehicle purchase should not end with this level of uncertainty and lack of follow-up. Based on my experience before, during, and especially after the sale, I cannot recommend this dealership. More

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Buying a car is usually about as fun as getting a root canal while doing your taxes, but Matthew Colrain at Mercedes-Benz of Barrington completely broke the system. I went in expecting the usual dealershi canal while doing your taxes, but Matthew Colrain at Mercedes-Benz of Barrington completely broke the system. I went in expecting the usual dealership dance and left wondering if Matthew is secretly a wizard disguised as a luxury car expert.From the second we met, he was incredibly friendly and disarmingly honest. He knows these machines inside and out. Ask him a question about torque or ambient lighting, and he will drop knowledge bombs with the enthusiasm of a kid showing off their favorite comic book.He was an absolute joy to work with, completely devoid of that aggressive, high-pressure energy that usually makes you want to dive out of a showroom window. If you want a fantastic Mercedes and a buying experience that actually lowers your blood pressure, go see Matthew. The man deserves a medal, a raise, and possibly his own sitcom. More

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Exceptional Experience with Matthew Colrain at Mercedes-Benz I recently purchased a Mercedes-Benz GLC 300 from Mercedes-Benz of Barrington, and we couldn't be happier with the experience. Mat Mercedes-Benz I recently purchased a Mercedes-Benz GLC 300 from Mercedes-Benz of Barrington, and we couldn't be happier with the experience. Matthew Colrain was absolutely fantastic throughout the entire process. He was professional, honest, knowledgeable, and refreshingly straightforward. Buying a vehicle can sometimes feel stressful, but Matt's sense of humor and easygoing personality made the experience genuinely enjoyable from start to finish. What stood out most was that he listened to our needs, answered every question honestly, and never made us feel pressured. His transparency and professionalism gave us confidence that we were making the right decision. At the same time, his wit and friendly demeanor kept the process fun and relaxed. If you're looking for someone who combines exceptional customer service with integrity and a great personality, I highly recommend asking for Matthew Colrain. Thanks to Matt, purchasing our GLC 300 was a smooth, memorable, and enjoyable experience. Thank you, Matt, for making our Mercedes-Benz purchase such a positive one! 🚗⭐ More

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Matt was fantastic, wasn’t even looking to buy a car. Was just driving by and stopped in. So glad I did, leased a stunning CLE 53 AMG. Matt is epic, go buy from the Aussie! Was just driving by and stopped in. So glad I did, leased a stunning CLE 53 AMG. Matt is epic, go buy from the Aussie! More

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⭐⭐⭐⭐⭐ If you're looking for a Mercedes and happen to meet Matthew Colrain (the Aussie) at Motor Werks Mercedes-Benz of Barrington, consider yourself lucky. I recently purchased a Certified Pre-Owned meet Matthew Colrain (the Aussie) at Motor Werks Mercedes-Benz of Barrington, consider yourself lucky. I recently purchased a Certified Pre-Owned GLC300 AMG, and Matt made the entire experience surprisingly enjoyable—something I never thought I'd say about buying a car! From the moment we met, his humor, personality, and Australian charm kept things light and stress-free. What I appreciated most was his honesty and straightforward approach. There were no games, no pressure tactics, and no surprises. Matt was open, upfront, and genuinely interested in helping me find the right vehicle rather than just making a sale. He listened to what I wanted, answered every question, and made sure I felt comfortable throughout the process. Buying a car can be stressful, but Matt somehow turned it into a fun experience. I drove away in an amazing Certified GLC300 AMG and felt great about the entire transaction. If you're shopping at Motor Werks Mercedes-Benz of Barrington, do yourself a favor and ask for the Aussie. You'll get a great car, plenty of laughs, and a salesperson you can actually trust. Thanks, Matt! More

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