Darren Retz

I took my Dodge journey into their service department because it was making a buzzing grinding noise during acceleration they told me that it was my power steering pump which it did not sound like in the because it was making a buzzing grinding noise during acceleration they told me that it was my power steering pump which it did not sound like in the process of replacing that supposedly they broke something on my exhaust and had to replace that initially it was supposed to take one day over 2 weeks later I get my car back and it's still making the same noise I go to my own mechanic and we figure out that it is the transmission it's been over 2 weeks now that I've had it back to them and they still have it and tell me they can't figure out what the problem is even though it obviously makes it grinding sound when it's shifting gears every time through all the gears I don't trust them I'm extremely disappointed in their service departments unprofessional attitude and recommend that nobody deal with them More

Helpful 0

Report | Print

I put the deposit on the vehicle 2 weeks prior to coming to Helena to pick up the FJ. After I had shown up at the scheduled time to test drive and pick up the FJ Cruiser I waited for 4 hours in the lobby be to Helena to pick up the FJ. After I had shown up at the scheduled time to test drive and pick up the FJ Cruiser I waited for 4 hours in the lobby before looking at any paperwork. All of the information I had submitted for financing approval was incorrect. As I was talking with the Salesman about concerns I had about the vehicle I was assured that the issues I seen evidence of (permanent brake dust deposits on rims, possible rust issues, and a cracked and chipped windsheild) were checked out and it was a, in the words of the salesman, "a certified pre-owned vehicle and was thoroughly checked out." I was also told that the vehicle was in Montana it's entire life, which eased my rust issue worries. This was a lie. I found out after I had insured the vehicle and had gotten a carfax report that the vehicle had spent most of its life in New York state and the Northeastern United States. I was talked out of any extended warranty of the vehicle because of being told the only warranty available would only cover the motor and transmission, NOTHING ELSE. This vehicle was also covered in dust, water spots, and had a substantial bird droppings deposit on the passanger side door. There was also, what i am guessing, is some finger nail clippers, hair ties, random papers, some candy wrappers, a lighter, and other random items under the seats and in the center console that did not get cleaned. Fast forward to 1000 miles or 2 weeks later. I had contacted the salesman and the financier because my front rims were already covered in brake dust. I was told they were working on it and would get back to me. I would hear nothing back from either of them. I would receive a post card from Lithia saying they forwarded my paperwork to Walla Walla County for title work and registration two weeks after I has signed the paperwork and taken the vehicle. I have still not seen or been able to track down anything on getting my vehicle licensed through the state of Washington, as of yet. I was pulled over by a Walla Walla Country sherriffs deputy and informed that the cracks in my windsheild were not legal in the state of Washington (which was something I brought up to the salesman and he assured me it was legal). I was given a verbal warning and told to fix the cracks IMMEDIATELY. This is a $250 deductible through my insurance. Back to the brakes..........the back brakes have gotten to a point of complete failure, the front brakes will need completely redone (pads, rotors, and calipers). The issue with the back brakes can possibly be a master cylinder issue, or best case new rotors, pads, and calipers. I took it to a trusty notable local shop in Walla Walla to get an idea of a price I would have to pay to get this vehicle roadworthy. They stated it would be over $1000 in just parts to fix issues I was assured were not issues and were thoroughly checked. A few days ago there is a squealing and grinding sound coming from the front driverside tire that is worse when turning right and lessens when turning left. Unsure what is causing this new issue, but more than likely it is a bearing issue. I contacted Lithia AGAIN today and was lucky enough to talk to another salesman today. He told me due to me signing an AS IS paper there is nothing that they would do, said goodbye and hung up the phone. I have put less than 2000 miles on this vehicle, not even made the first payment yet, not been able to license or pay taxes on it, and I am looking at between $1500 and $3000 to make it roadworthy and legal to drive down the road. I understand that I did sign an AS IS document, but I was also assured it had passed all checks and I could "drive it across the country", when I left the lot. There is also 4 open recalls on the vehicle that could have been taken care of by taking it literally next door to the Toyota dealership while it sat for 2 weeks. This is a unforgivable experience. More

Helpful 0

Report | Print

I’ve had/am having the worst experience with this dealership I bought a Ford truck from them that I don’t believe they ever even inspected. However when spending $60,000 on a vehicle I wanted to make dealership I bought a Ford truck from them that I don’t believe they ever even inspected. However when spending $60,000 on a vehicle I wanted to make sure that it was under warranty and I told Larry over in finance. As well as my salesman that I needed a warranty especially because of the aftermarket performance parts that were on the vehicle long story short my transmission went out after having the vehicle for less than a year they told me because of the performance parts that were on it at the time I bought the vehicle that my warranty was voided but that they would refund me for the warranty which was less than half of the cost of the transmission they’ve been extremely difficult to get in touch with very poor customer service bad ethics and almost 4 months later I am still waiting on getting my money back. If for whatever reason you do ever decide to work with Lydia I highly recommend you never buy any of their warranties or any programs from them. You will also want to check the price of the vehicle again once into finance I noticed after the fact that somehow between me agreeing to the price of the vehicle and me going back to finance the vehicle price increase by $3000! More

Helpful 1

Report | Print

Terrible, horrible, awful, UNETHICAL business practices through this dealer and due to the actions of Brian Hanna, Christian Rupp and Chad Nethery. These guys are gonna run this dealership into the ground through this dealer and due to the actions of Brian Hanna, Christian Rupp and Chad Nethery. These guys are gonna run this dealership into the ground with just HOW MANY INDIVIDUALS THEY HAVE FINANCIALLY ABUSED and put in horrible situations with their vehicles. These people DONT CARE ABOUT THE CUSTOMER. THEY CARE ABOUT CLOSING THE DEAL AND TAKING YOUR MONEY!!! people are speaking out and this is finally getting the publicity it needs!!! More

Helpful 2

Report | Print

Retz’s. Father/Son duo is the BEST in town. Wouldn’t deal with any other team. They always look out for their customers and strive for excellence. with any other team. They always look out for their customers and strive for excellence. More

Helpful 0

Report | Print

Excellent. Everyone is very friendly and kind. Great experience. I would recommend people to tawnya and Tony bickel. They are great people. Great company too. experience. I would recommend people to tawnya and Tony bickel. They are great people. Great company too. More

Helpful 0

Report | Print

Great Nick worked hard to get me into a car I liked and could afford. Which wasn’t easy. I have a lot of requests and not a lot of money. I was also upsi Nick worked hard to get me into a car I liked and could afford. Which wasn’t easy. I have a lot of requests and not a lot of money. I was also upside down in my trade. He did an excellent job More

Helpful 0

Report | Print