Darren Schwartz | Page 35

When I pulled into the parking lot to look at vehicles, within a short time Dave met me in the lot and produced keys to what I wanted to look at. I had a pretty good idea of what I wanted but was really i within a short time Dave met me in the lot and produced keys to what I wanted to look at. I had a pretty good idea of what I wanted but was really in no hurry to purchase. Once I looked at the Terrain, I was pretty much in love! I called Dave the following day and made arrangements to test drive on Saturday. When my husband and I got to the dealership, both vehicles were outside, warming up. Dave was quick to assure me to take the car for as long a test as needed. Although Dave is a relatively new sales person, he was very knowledgable about the Terrain, totally able to answer any questions I could come up with. He was very personable and friendly through out the sale. Howard went the extra mile for me in obtaining the trade in value I wanted on my car. There was no pressure from Darren about any "extras" when I signed the paperwork. I was in and out in about 1/2 hour and on the road with my new vehicle. All in all, it was an easy purchase, made all that much nicer by not being pressured in any way and I found all at the dealership to be very friendly and attentive. More

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I had a great experience throughout the process. From my first visit through delivery all the people I dealt with where honest, clear, concise, and courteous. I will certainly look for an opportunity to wor first visit through delivery all the people I dealt with where honest, clear, concise, and courteous. I will certainly look for an opportunity to work with the dealership again. More

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We walked into Northwest Auto and were welcomed to the dealership, not attacked, as we often have experienced when car shopping. The no pressure, calming demeanor of each and every employee we dealt with dealership, not attacked, as we often have experienced when car shopping. The no pressure, calming demeanor of each and every employee we dealt with was enormously appreciated. My son was searching for a car with a very limited budget in mind and we were presented with a few options that fit his criteria. There was little room to negotiate on his part as he had a bottom line, out the door price. We were pleasantly surprised after some concerns on my (his mom's) part, whether his chosen vehicle was a right fit. We were reassured by all that the choice was and will be a great first car for him. This 23 year old young man is "over the moon" thrilled with his 2006 Chevy Equinox. I hope he has many miles of memories and the security of knowing he was sold a very sound and reliable car. Thanks to Dave, Kevin, Tim and Darren who made this such a great experience for both of us! You guys are top-notch! More

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Didn't play games- I inquired over the internet that I wanted to buy a white Enclave asap and they followed up, responded to all questions and concerns, and made me want to do business with them. Other c wanted to buy a white Enclave asap and they followed up, responded to all questions and concerns, and made me want to do business with them. Other competitors did everything they could to get me in the store without speaking about the cost of ownership-- probably what folks are taught, but you have to know your customer and this is not what I wanted. They lost a good opportunity to sell a car... and some were local; they lost the opp to service a customer too and this is a bigger deal. Megan and David found me what I wanted and offered me a good price and we went there that day and purchased. David did a great job listening to what we were looking for and realized we were buyers, not just kicking tires. My credit union offered me a nice financing rate and Darren did everything he could to match it- he got me a great rate. Darren educated us on the warranties, but did not try to strong-arm us... it would not have happened and it would have taken away from a perfect car buying experience. Again, he read the customer and was right... Can't say enough; just a great experience. I was in and out of the dealership in less than 3 hours and this included trading in a car through Autotrader.. These guys care and are a class act- if you are going to buy a Chevy, Buick, or a Cadillac, I'd highly recommend calling Dave Paolino and his team at Northwest. Hopefully, I won't have to for a while with my new Enclave. More

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Jessie and the team went out of their way to make things happen. They were professional, polite and kind and I felt greatly taken care of. happen. They were professional, polite and kind and I felt greatly taken care of. More

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This was the best overall leasing experience I have ever had. I had requested a quote online and received an email right away. Most of our conversations were online or over the phone. I told the dealersh had. I had requested a quote online and received an email right away. Most of our conversations were online or over the phone. I told the dealership exactly what I wanted (vehicle and payment)and they came through. They actually stuck to the lease payment when it came time to sign. Most dealerships don't do that. Knowing I am from Massachusetts they tried their hardest to make my trips down to Connecticut as little as possible. I would definitely purchase and/or lease another vehicle from Northwest. Everyone one that I dealt with...Don, Howard, Darren,Jim, and of course Fran were knowledgeable,professional,and fun to do business with. Thanks Guys...Love my GMC Terrain!!! More

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I contacted and visited many dealerships in my search for a new vehicle. I was baited to come to the other dealerships, after being made promises that they would be able to sell me a vehicle at the price an a new vehicle. I was baited to come to the other dealerships, after being made promises that they would be able to sell me a vehicle at the price and payment I wanted. In every case, my meeting with the other dealerships ended in disappointment. If I was told up front that they would try and after trying it didn't work out, I could accept that results but that wasn't the case. When I called the Northwest Hills Dealerships, I was told that it might be possible to meet my expectations. I visited the dealerships and was extremely pleased to find that for every vehicle I test drove, the price and payment was as promised. I had 4 vehicle choices that met with my requirements and in the end purchased a vehicle. I would like to compliment all of the staff I came in contact with. Sales, the Finance and Sales manager and the Owner of the dealership. All made my experience a pleasurable one. Be sure I will recommend others to the Dealerships. Michael Christiana More

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John was very accommodating and pleasant while Darren made my buying a used Kia as easy as possible as well as very informative. They made a scary experience feel like the right choice for me...and it ha made my buying a used Kia as easy as possible as well as very informative. They made a scary experience feel like the right choice for me...and it has been ! Am looking forward to future business with both of them. More

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