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Darryl Lawther
Darryl Lawther, Service Technician, Cochran Volkswagen North Hills
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Darryl Lawther

Service Technician

Cochran Volkswagen North Hills

11750 Rte 19
Wexford, PA 15090

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1 Review of Darryl Lawther

August 14, 2016

Dealership Rating

"Very poor service department"

- Mlg789

I bought a Mazda two years ago and they make me take it to VW for service (after owning a vw I despise them). Three separate times I've given them the benefit of the doubt but all three times I've been beyond frustrated. All times nobody even looks at me when I walk in and I stand there for five minutes before I get help. They quote me a time length which is always off (by more than 1.5 hours). They also try to blow smoke up my you know what by telling me they will pay for and cover parts that THEY break during service since "I've been so patient." They are beyond disorganized and actually three times at this appointment today could not locate my paperwork/car. When I drove off the lot today not even five minutes into my drive home and my tire pressure light came on. I stopped at a gas station to check pressure myself and not one of my tires had the right amount of air. I'm not sure what they were doing with my car for over two hours but I'm pretty sure the inspection I took it in for wasn't it...

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