Darryl Pugh

Called my service advisor on Mon. The 12th to make an appointment to get some light pods put on my truck he never returned my call. I call back on the 13th and talk to someone else and got the appointm appointment to get some light pods put on my truck he never returned my call. I call back on the 13th and talk to someone else and got the appointment all set for Thursday. The 15th at 2:30pm. When I got there on Thur. I talk to the person who was going to install the lights and he told me that no one ever told him that I had an appointment And he would get to it. I wasted two hours and gas and my truck never got worked on. So I had to make another appointment for the 21st which means I will need to drive another 30 min. And waste more gas for something that should have been done on Thur. More

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Went in to finish a deal I had submitted online to but from home and spoiler alert. Besides over priced vehicles, the vehicle I went to finalize the deal on they ended up wanting to charge another $300/mo from home and spoiler alert. Besides over priced vehicles, the vehicle I went to finalize the deal on they ended up wanting to charge another $300/month on top of what the deal was done on plus the vehicle had a big dent and scratched all over a brand new 2020 Jeep Compass that will probably never sell because we even found screws in the tires, the air conditioning did not work so ever and even the saleswoman said it’s not a problem we will fix it. Of course your going to find it, it’s brand new it shouldn’t need fixing. Plus the cigarette ashes from god knows who in the front seats of the vehicle. Highly recommend going a few miles to Courtesy jeep and getting a better deal. Waste of time at this dealership. More

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Enjoyable Experience Ruth was a pleasure to deal with. She explained exactly what was going to be done to repair my van, and about how long it was going to take. It was a Ruth was a pleasure to deal with. She explained exactly what was going to be done to repair my van, and about how long it was going to take. It was a great experience thanks to Ruth! More

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HURT, UNSATISFIED CUSTOMER Worse experience of my entire life taking my car in after my husband passed away. I felt like I was being taken advantage of. I went in in May for a Worse experience of my entire life taking my car in after my husband passed away. I felt like I was being taken advantage of. I went in in May for an oil change and my car that my husband paid cash for on September 9, 2016 ended up being there every couple of weeks until July. The next to last day that I took my car away from there after getting my tires rotated, I couldn’t even get on the freeway because it was shaking so bad. I took it back they rotated the tires back and to this current day, I can only drive my Dodge Charger RT that’s fully loaded with a Hemi 55mph before it starts shaking like crazy. It’s sad to have this experience after my husband passing and when he literally surprised me with the car with a big gold bow on it and in my favorite color PURPLE. This was his way of thanking me for being by his side throughout his battle with cancer. My heart is broken because I can’t even enjoy it and it only has 29,000 miles. This service department RUINED what my husband gave me to last me the rest of my natural life. But, I want to be clear that the saleswoman that helped my husband surprise me was AMAZING. I just wish that the issue could be fixed. Kammema Mattox-Renfro More

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