Darwin Bridges | Page 2

Darwen and Dave took good care of us. Price negotiation and process on purchasing my new RAV4 was quick & easy; start to finish 90 minutes! Great experience! and process on purchasing my new RAV4 was quick & easy; start to finish 90 minutes! Great experience! More

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Always get the very best service at Ackerman Toyota. I love I can always get the best service at Ackerman Toyota and have for many years. Two of my children bought from Ackerman because of my advise that servic I can always get the best service at Ackerman Toyota and have for many years. Two of my children bought from Ackerman because of my advise that service is remarkable and the people who work there are friendly and always helpful. More

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Buying my truck was easy and pressure-free I found a used truck online that nearly perfectly matched what I wanted new. Went in over the holidays to check it out. Mr. Bridges knew the one I wan I found a used truck online that nearly perfectly matched what I wanted new. Went in over the holidays to check it out. Mr. Bridges knew the one I wanted to see, offered me a test drive and gave me time to think it over. When I decided to get it, he came in on his day off to get me on my way. Best car buying experience I've had, new or used. More

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The salesmen were so friendly and knowledgeable about our needs, that it made our used car purchase go so smooth and the transaction such a breeze! needs, that it made our used car purchase go so smooth and the transaction such a breeze! More

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Highly Recommend Service is timely and efficient. Waiting area is especially nice and pleasant. Ackerman is the best dealership I have dealt with in greater St Louis Service is timely and efficient. Waiting area is especially nice and pleasant. Ackerman is the best dealership I have dealt with in greater St Louis area. More

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excellent My service was excellent they got me in and out. I also like them because they have Saturday hours which made it very excellent. I did not have to ta My service was excellent they got me in and out. I also like them because they have Saturday hours which made it very excellent. I did not have to take off of work. More

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always great service and great customer service i always come to same place because i have trust and i always get great service with limited waiting time and always nice people and would recommend t i always come to same place because i have trust and i always get great service with limited waiting time and always nice people and would recommend this place More

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Excellent Dealership, Awesome Car Care I have been a customer at Ackerman Toyota for fifteen years. The experience here is always superior. The Mechanics are top notch and I value their ex I have been a customer at Ackerman Toyota for fifteen years. The experience here is always superior. The Mechanics are top notch and I value their expertise on keep our vehicles running properly which will surely provide a long service life. The service writers and mechanics take care of the customer and are very honest and trust worthy. My Corolla's have never let me down and I feel like a big part of this is due to the way that Ackerman Toyota takes care of my vehicles and services them properly. Thank You all for taking care of our Corolla's. More

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Great experience Darwin, our sales rep was great. He made us very comfortable with no pressure, but was very informed of the car and how it fit our needs. Truly helpf Darwin, our sales rep was great. He made us very comfortable with no pressure, but was very informed of the car and how it fit our needs. Truly helpful. More

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Awful Sales Experience Does anyone remember the game Leisure Suit Larry? I feel as though he came to life with the salesman who we worked with at Ackerman. Let me break down Does anyone remember the game Leisure Suit Larry? I feel as though he came to life with the salesman who we worked with at Ackerman. Let me break down what I suspect is a typical Ackerman experience for you in great detail. We scheduled a test drive for a specific used vehicle. When we arrived, the salesperson had acted as though he had no idea who I was. We then had to go over again what vehicle we wanted. He first brought out a model that was not what we wanted to look at but eventually was able to find one that fit our needs. On the test drive we liked the car even though it had high miles for its year but that was because it was a rental. It was certified so we were not too concerned but would have gotten it looked at by a mechanic just to be sure. When we arrived back at the dealership the salesperson then went on to explain how they price their cars right and would not be willing to negotiate price in any way. This seems a bit strange to me as the price of the vehicle was a bit high, especially considering it has been on the lot for nearly two months. If the price is right according to KBB, wouldn't it have sold? Also by their logic someone trading in a vehicle would receive full KBB trade in value from them. Anyone who has ever traded in a car knows that NEVER the case. The fact that they suggested this was the norm as car buying has changed "since the Internet" is laughable. It's not 2002 and I didn't use dial up to log into AOL to search for our next car for crying out loud. We wanted to test drive a competitive model at another dealer so we left. Ultimately we were not able to find what we needed elsewhere. When we reflected on the experience we thought maybe it was a fluke or the salesperson was having a bad day. Because we wanted to give them another opportunity to earn our business, we reached out to the general manager to share with him what occurred. Needless to say after two weeks he has not bothered to call us back. Eventually was able to reach the used car manager but he gave me the same old bologna on "how they price their cars to move" and that the internet has changed things. How is that vehicle moving after 81 days on the lot! Overall I will say the salesperson and manager acted as though they could not be bothered to sell us a car unless we were willing to pay full asking price. The whole process just left us feeling very unwelcome and unappreciated. Perhaps it was this one salesperson, but their willingness to be prepared or even try to resolve anything seems to be the representation of what is the norm at Ackerman. Because of this experience we have had to expand our search for a preowned Sienna to dealers outside St. Louis. In the few short days since we started, we not only have been able to find more competitive pricing but we feel as though every other salesperson WANTS to earn our business by being welcoming and responsive to our requests. Ultimately if you want to have that old school sketchy feeling from salespeople who feel extremely sleazy, Ackerman is the place for you. If that's not for you, then go ANYWHERE else. More

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