Dave Chadwick | Page 6

Wonderful friendly group of people! Thank you Daren and Dave for all of your help! Love my new Kia! I will recommend this dealer to friend and family! Have a great day! Thank you Daren and Dave for all of your help! Love my new Kia! I will recommend this dealer to friend and family! Have a great day! More

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Issue after sale My 'overall' rating is excellent. This is the 2nd vehicle I've purchased from Suntrup Kia South Lindbergh. I've always been pleased with my service My 'overall' rating is excellent. This is the 2nd vehicle I've purchased from Suntrup Kia South Lindbergh. I've always been pleased with my service but am a little disappointed with my newest after sale purchase experience. The vehicle we decided on purchasing was located at another dealer. On August 23, 2017 the vehicle arrived at the So. Lindbergh location and we were very happy with it. We completed the deal and as we were going out to the vehicle to get the instructions on where and how to use all the equipment from Shannon, our salesman Tony mentioned the window sticker was in the glove box. Upon arriving home we looked at the window sticker (this is the first time we saw it) and noticed the total price was considerably less than the sale price on our sales contract. On August 25 I stopped by the dealer and questioned Tony about it. He said it was because of the add-ons that the dealers do. I told Tony I wanted something showing what all was added for my records and showing why the figures were so different. I might add that the additional sticker that is on the vehicles in the showroom and on the lot showing the add-ons was not in the glove box or attached to the window sticker for my vehicle. Tony promised he would get the information send me showing what all was added. I got the impression from Tony that the dealer that had the vehicle originally had put some on and then my selling dealership added what they do to all their vehicles. I had not received the information so on Sept. 12 I stopped by again to see if he had the information and either forgot to send it or thought I was going to pick it up. However he did not have it and promised me again he would get it and mail it to me. He did mention that he was going to be off on Thursday and he would go and get it and send it to me (from the way he said it, he was going to have to go to the other dealer to get the information). As of today I still have no idea as to what all has been added. I'm pretty sure they probably did the paint sealant and fabric protector and who knows what else, I certainly don't have any idea, and I have nothing showing what is on it should I have a problem and need for it to be covered. I am still very happy with the vehicle and will have it serviced at your dealership but in the future for any auto purchase I will check out the numbers much closer to see what the actual starting price is and what was 'added' to my vehicle before handing over my check. More

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EXCELLENT! Scott Seifried was incredibly helpful! He initiated the paperwork process before I showed up, which made the signing process as easy as possible. I a Scott Seifried was incredibly helpful! He initiated the paperwork process before I showed up, which made the signing process as easy as possible. I appreciate that he took the time to show me all the features of my new vehicle! My husband and I have very busy schedules, and he was able to accommodate the both of us to come in at our convenience. He was able to manage to secure a great price for my vehicle, and the finance department was terrific in getting me an awesome rate! I would definitely recommend Suntrup Kia to friends and family! More

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Great experience with Lemondrea We bought a car from Lemondrea Williams about a month ago and the experience was great!! He's very friendly and really knows how to make your time at We bought a car from Lemondrea Williams about a month ago and the experience was great!! He's very friendly and really knows how to make your time at Suntrup Kia wonderful. We would definitely recommend our friends and family to buy a car through him. Also Dave from finance is very helpful. He made us feel very comfortable and made sure that we had a great experience. More

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Knowledgeable sales person, no pressure. Thank you for the information and the great help to Lemondrea Williams on Saturday for helping us in choosing the right car. You gave us the informati Thank you for the information and the great help to Lemondrea Williams on Saturday for helping us in choosing the right car. You gave us the information that we asked for and it was so helpful in making our purchase. It's a big decision, and you made it much easier! Thanks for you honesty and overall help.We really enjoyed working with you. More

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A wonderful car buying experience I had an excellent car buying experience with Dan Mann and Financial Advisor David Chadwick. I had an unusual circumstance that prevented me from bein I had an excellent car buying experience with Dan Mann and Financial Advisor David Chadwick. I had an unusual circumstance that prevented me from being able to drive at the time of my car purchase. In anticipation of this, I started car shopping a few months earlier. When I first met Dan, I explained that I would not be purchasing a car anytime soon but needed information. I expressed that I did not want to be contacted or pestered, as many car salesmen do, to try to close the sale. Dan provided the information I requested and was always prompt and courteous but never imposing. I was able to test drive the vehicle I wanted with no pressure. When it was time to purchase, the negotiation process was very smooth. When they couldn't meet my specific asking price, Dan explained what costs factored into their counter offer. We was direct in the negotiation but never pushy. When it was time to discuss financing, David Chadwick made the signing experience very fun. He is quite personable, with a good sense of humor. I've never laughed so hard during a car buying process. I'm very excited to be a Kia Soul owner and very happy to be part of the Suntrup Kia South family of car owners! More

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Kia Review We were very happy with our salesman, Jonathan Hawkins. He was very polite and helpful. He was not pushy, and let us make our own decisions. Thanks We were very happy with our salesman, Jonathan Hawkins. He was very polite and helpful. He was not pushy, and let us make our own decisions. Thanks for a great experience in purchasing a new vehicle! More

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Everybody dropped the ball A timeline Find used car online, set up appointment 7/22 Arrive early for appointment at pre-owned center, my mistake should have gone to new deale A timeline Find used car online, set up appointment 7/22 Arrive early for appointment at pre-owned center, my mistake should have gone to new dealership no one mentioned this. tell salesman what and who I' looking for, he says he will take care of me don't worry about other guy( I'll take his commission) Test drive car and like it, settle on price. Pick up car paying cash told paper work is all in order and everything ready to go for plates. Will be mailed in week or two but have we have 30 days to do it will give you temp tags if any problems come up we will give a another set of temp tags. 2 weeks go by I call asking about paperwork, evening of big tent sale at South County Mall please call Monday, no problem. Call Monday, we will look for paperwork and send asap or call you back. Temp tags expire 8/20 8/19 lunch time call and ask were is paperwork, let us call you back. 20 minutes later we have your paperwork here, ok I'll pick it up after work about 3:30. Here's your paperwork were is the car? At home. Sorry it still needs an emission test could you bring up please. I don't have time, but I don't have a choice. Run home get car bring it up the service gentleman (the best employee I deal with) says let me see your paperwork. We open envelope you missing your safety inspection also we will take care of both. Ask to speak to some about getting anther set of temp tags, only one person can make this call and he is with customer. After 5:00 dmv closes at 6:00 and if I wait and go on Monday extra 25 bucks because after 30 days from purchase. Run to dmv the best service of this whole ordeal. Sorry for all the grammar mistakes. This the only 2nd time I have written a complaint letter in 51 years. I had a better experience buying a used car three years ago from the corner used car lot. More

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Great great great dealership! We recently bought another new car (different make) -- it was a nightmare. I had to return to the dealership a dozen times before the car was finally We recently bought another new car (different make) -- it was a nightmare. I had to return to the dealership a dozen times before the car was finally mine in the way it was meant to be. When we walked into Suntrup, we were very much on guard and apprehensive. If there was a way to buy a car supermarket-style including a self-checkout -- that would had been us. However, Scott and Shannon didn't just put our fears to rest -- they turned the whole process into a pleasant experience. We drove off with a car elated to celebrate (spend more money!) Even the last step, usually the ickiest of the Icky, when they deploy the Slimy Iron Claw into your wallet -- the signing of paperwork during which you get barraged with the can't-live-without loan add-ons -- was pleasant and fun. Thank you Dave! Is there a way to give these 3 guys 6 stars? More

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Dan Mann did a great job! I leased a new Kia from Dan Mann he did an excellent job. I have purchased many cars over the years and by far this purchase was the easiest and most I leased a new Kia from Dan Mann he did an excellent job. I have purchased many cars over the years and by far this purchase was the easiest and most accommodating. Jordan who works Internet leads is the whole reason I came to the dealership she did a fantastic job! More

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