Dave Conway | Page 22

Great car, horrible dealership The first issue I had was trying to cancel an extended warranty. The warranty had a 30 cancellation period. I contacted the finance director to cancel The first issue I had was trying to cancel an extended warranty. The warranty had a 30 cancellation period. I contacted the finance director to cancel. Long story short, over a week later the warranty company had to process the cancellation because the dealership did not do it. The next issue was with service. I had a wheel bearing that was bad. When I called to schedule my service the guy was rude telling me he highly doubted a wheel bearing would need to be replaced so soon. I had an appointment on July 3rd to get it checked out. I dropped the car off at 8 am. At 1:15 I had not heard anything so I called. I was told they were still looking at the car. At 3:30 I called again. I was told it was just finished. It was a bearing but they didn't have the part so I would need to come back! I was told the repair would take a half a day. Then when I said I would need a loaner I was told that's not usually possible. I argued that and then someone else stepped in and said they would work it out so I could get one. The next day I was called to see how my experience was. When I gave my negative feedback the woman apologized and said Jack Munley would be calling me the next day. No one called me back. When the part came in and I called to schedule and asked for a loaner I was told the repair would take 40 minutes and they could do it on a Saturday. I brought it in at 9:00. I am writing this as I sit in the waiting room. It is 10:51. When I checked 20 minutes ago I was told the person who scheduled me was wrong and the repair takes at least 2 hours. This is no way to treat customers. I regret buying my car here. I will never come back here for anything. More

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New Vehicle Purchase Dave was great. Saw him on Saturday and told him what I was looking at and would be back Monday. He had the vehicle waiting when I came in Monday. Dav Dave was great. Saw him on Saturday and told him what I was looking at and would be back Monday. He had the vehicle waiting when I came in Monday. Dave gave me all the specs on my CRV and showed me how to operate all the controls and vehicle set ups. We worked out a deal, and here I am a new 2018 CRV EX owner. Myself and all my girls love the vehicle. This is my 4th Honda. I am a Matt Burne Honda customer for life. Well done Dave! Thank you. More

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Great people at Byrne honda The salesperson was great. This is the 4th crv I bought from Dave Conway. No pressure the car is great and they are willing for me to call if I don’t The salesperson was great. This is the 4th crv I bought from Dave Conway. No pressure the car is great and they are willing for me to call if I don’t understand something. So much to remember. They are very patient at Byrne honda More

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As always, a great experience I’ve been a customer with Byrne Honda for 15+ years and they never disappoint. All of the staff are always friendly,courteous and accommodating to me I’ve been a customer with Byrne Honda for 15+ years and they never disappoint. All of the staff are always friendly,courteous and accommodating to me with hectic work schedules. I couldn’t have asked for a better experience!! A special thanks goes to Joe Kirby, Kevin Moylan and Dave Conway!! More

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It was like I hit the EASY button! This is now the 2nd vehicle I've leased from Matt Burne Honda. Both times I am happy to say I received better than the best service possible. I also h This is now the 2nd vehicle I've leased from Matt Burne Honda. Both times I am happy to say I received better than the best service possible. I also had my car delivered all the way from Scranton to where I reside in Philadelphia. Talk about door to door service! I first dealt with Sean McGuire, and he was by far the best and most customer oriented Dealership employee I've ever dealt with. He elaborated on all the incentives that were possible on each vehicle, and talked me through what would be best for me and my family without making me feel rushed (like most car salesman). 3 hours later I had another gentleman call me by the name of Dave Conway, who completed the process for me(all over the telephone). My car was delivered within 72 hours of my decision to lease a new Pilot. I went from an Accord to a Pilot, now that my family is growing, and I must say this Pilot is B-E-A-UTIFUL! I am absolutely positively certain I will be back in 2021 for another new Lease! Thanks Sean, and THANKYOU MATT BURNE HONDA! More

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Excellent Service Dave was simply great! He had his facts straight; he knew his stuff and - most importantly - he was incredibly easy to work with. I would highly reco Dave was simply great! He had his facts straight; he knew his stuff and - most importantly - he was incredibly easy to work with. I would highly recommend Dave without any reservations whatsoever! More

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Very professional Everyone that I dealt with at the dealership was very professional. They had all the answers to my questions. The process was smooth with very little Everyone that I dealt with at the dealership was very professional. They had all the answers to my questions. The process was smooth with very little effort on my part. I was able to see multiple cars and given enough time to make my buying decision. I would recommend this dealer to anyone who is shopping for a new or used car. Dave my salesman handled every aspect of the process for me. It was a very enjoyable experience. More

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Great, fast, efficient customer service Returned our lease for a new one and was out the door in just over an hour. Great customer service and the sales rep worked very hard to be sure my wi Returned our lease for a new one and was out the door in just over an hour. Great customer service and the sales rep worked very hard to be sure my wife got exactly what she wanted. More

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Quick and Easy We found your dealership to be quick and "cozy" including free pizza the day we were shopping. Dave was a great salesman who was very personable. B We found your dealership to be quick and "cozy" including free pizza the day we were shopping. Dave was a great salesman who was very personable. Because we had not shopped for a car in 11 years, we were noticing how "no nonsense" you were. The price was the price, and that was it. Dave attended to all the details of the experience, with the exception of one. When we went into Kevin's office we were blindsided by the option of an extended warranty. It would have been good to have a "heads up" on this. More

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Easy upgrade I was able to upgrade my 2013 Accord to a 2018 quickly and painlessly. The salesperson was friendly, knowledgeable, and efficient. He took care of u I was able to upgrade my 2013 Accord to a 2018 quickly and painlessly. The salesperson was friendly, knowledgeable, and efficient. He took care of us after a colleague made an appointment with us but was not available when we arrived. We got a fair trade for our old car and are very pleased with the new vehicle. More

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