Dave Marshall | Page 2

I appreciated Issacs professionalism. Consistent with the outstanding service I’ve received at Bud Clary Toyota for many years! Consistent with the outstanding service I’ve received at Bud Clary Toyota for many years! More

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Dave was helpful and answered our questions, the service was completed in a timely manner. was completed in a timely manner. More

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My Mazda needed to be fixed, they were able to get the job done. They were polite, kind, and professional. job done. They were polite, kind, and professional. More

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They are always courteous and do a great job David Marshall and Ti Kirkham are excellant Marshall and Ti Kirkham are excellant More

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Extremely professional and knowledgeable staff, plus just nice people to deal with. Thank you very much nice people to deal with. Thank you very much More

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Fast, courteous and efficient, an ideal service center. Easy to work with and 5hey actually listen to the customer Easy to work with and 5hey actually listen to the customer More

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great company frindly staff bla bla bla bla bla bla bla bla bla bla the end bla bla bla the end More

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They will not follow through with warantee! I had a problem with some tires I bought at Bud Clary Toyota in Yakima, Wa. They have a very strict warantee policy. Never mind that I had Bud Clary I had a problem with some tires I bought at Bud Clary Toyota in Yakima, Wa. They have a very strict warantee policy. Never mind that I had Bud Clary Toyota perform virtually all maintenance on my vehicle. I had a problem getting into the dealership to have them rotated. The problem is they are so busy you cant get in to satisfy the warantee, I had a tread separation 20K prior to the 60k rating. I tried to get into have them rotated on several occasions but they were booked 2-3 weeks out. Wjhen I complained abou the situation Dave Marshall was a total xxx!!! He didnt even try to help! He is obviously over his head/overwelmed there was literally nothing he could do. They are so busy they simply do not care!!!! I will have my mainteneance performed elsewhere!!! More

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Rude, uncaring and damage to vehicle while servicing My main complaint is against the service department for current and past issues. One being, recent and past unprofessional behavior by parts and ser My main complaint is against the service department for current and past issues. One being, recent and past unprofessional behavior by parts and service staff, Dave Marshall. In addition, my vehicle was scratched and dented while getting serviced at this dealership! Dave Marshall basically refused to look up my scheduled appointment (1/08/15) with him, electing instead to help someone else that came into his office after me, and "passing me off" to another service staff - twice! The 2nd "pass off" was after the other staff had verified my appointment with Mr. Marshall! How very rude and unprofessional can a person, a service employee, be to his customers? More importantly, why does Bud Clary continue to employ such a rude and unprofessional person as Dave Marshall as they are aware of my prior bad experience with him through an online survey they sent me. In addition to this, my vehicle got scratched and dented while getting serviced at this dealership. And although the scratches were suppose to get "buffed out", it was of little to no remedy. And though I probably should have sued the dealership's service department for damages to my vehicle, I had too much going on in my life at the time. To be sure, if it were not for all the recall issues with my 2007 Rav 4, I would never, ever go take my vehicle to this Toyota dealership for servicing! More

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Father was looking for fj cruiser and had a lot of questions sales rep didn't want to answer questions so hadded off to different rep new rep pretty much didn't want to answer questions and wanted us questions sales rep didn't want to answer questions so hadded off to different rep new rep pretty much didn't want to answer questions and wanted us to not waste time. Father ended buys Toyota at different dealer ship in another state. After father bought used Prius didn't know why it wasn't turning on service rep basically didn't know what was wrong with car and wanted us to change a part that that would fix it but part was 700 dollars 900 later they said since it didn't get fixed it must be the cell batter and He couldn't guarantee that would be it. We ended taking it to a local shop and all it was that the battery was discharged the charged 125 dollars. I think Toyota of yakima are big ripoffs and will never send business to them even though We love Toyota cars More

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