Dave Moore

Dave was an exceptional service advisor throughout my entire experience. Every time I brought my vehicle in, he was empathetic, patient, and genuinely took the time to listen to my concerns. Dealing with entire experience. Every time I brought my vehicle in, he was empathetic, patient, and genuinely took the time to listen to my concerns. Dealing with ongoing vehicle issues on my new 2025 Tiguan was stressful, but Dave always kept me informed, answered my questions, and made sure I felt heard. His compassion, professionalism, and consistent communication made a difficult situation much easier to navigate. It’s rare to find someone who truly cares about their customers, and I’m incredibly grateful for everything Dave did to help me. Thank you for going above and beyond—I truly appreciate your dedication and outstanding customer service. More

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The disaster started on February 21, 2026, when I had an appointment for an SOS emergency light on the dashboard of my brand new 2025 Volkswagen Tiguan with only 4,800 miles on it. Dave Moore was my service appointment for an SOS emergency light on the dashboard of my brand new 2025 Volkswagen Tiguan with only 4,800 miles on it. Dave Moore was my service advisor (very respectful and helpful). I was told they were going to inspect my vehicle to determine the root of the problem because this has been a common issue lately with Volkswagen vehicles. My appointment was at 7:40 a.m. I handed over my keys and checked in and was told it would take roughly 2–3 hours. At 11:00 a.m., my service advisor came into the waiting area and kindly apologized for the wait. He stated that the technician would have to go behind the bumper to access a sensor and that it would be another two hours. At 1:30 p.m., Dave Moore informed me they had found the problem, ordered the part, and it would arrive at the dealership within two days. I work Monday through Friday and get off in the evening, so I scheduled my follow-up appointment for February 28, 2026. I arrived at 7:30 a.m., checked in, and was told it would take about two hours to complete the service. At 11:00 a.m., Dave Moore came into the waiting room and informed me that he had spoken to the technician and they hadn’t even touched my vehicle yet. He said the technician “forgot” and didn’t realize I was waiting. I was the first person at Volkswagen Downtown to receive service that morning, yet people who arrived hours after me had their cars completed and gone while mine was forgotten. I asked to speak to the manager, and Dave Moore directed me to Service Manager Fred Borek. I explained my frustrations, and he had the most distasteful attitude and demeanor I have ever experienced. He was extremely dismissive and spoke to me as if he didn’t care and just wanted me out of his office. Fred Borek tried to justify my car not being serviced by making excuses, stating, “On Saturdays we’re short-staffed, and technicians have to call and wait on the line for service.” My service advisor, Dave Moore, stepped in and clarified that the technician admitted he forgot about my vehicle and didn’t realize I was waiting. Fred then tried to cover for the technician instead of taking accountability. When I asked Fred Borek for his business card, his entire attitude changed. He suddenly asked if there was anything not included in my car package that I would want (something he should have offered from the beginning). Now all of a sudden, he was “nice and understanding.” This manager treated me so poorly that my husband had to call the dealership. This place is awful. I wouldn’t recommend it to anyone not even a dog. The managers seem to be there just to collect a paycheck, and the technicians appear lazy and careless. However, Service Advisor Dave Moore is phenomenal. At both appointments, he made sure I was taken care of and even offered lunch and a ride. I have owned plenty of cars and visited many dealerships, and this was by far the worst experience I have ever encountered. Life is already hard it doesn’t cost anything to be kind. My husband and I will be pursuing this issue further. Stay far away from Volkswagen Downtown. You spend your hard earned money, and they act as if they’re doing you a favor. 0000000/10 — DO NOT RECOMMEND. You’ve been warned. More

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