Went in to lease a new vehicle this past weekend with my wife. After a nice test drive we started to negotiate. After the normal back and fourth we talked with Marcus (a manager) and agreed on a monthly payment, down payment, and implied purchase price (for tax purposes).
After we agreed and got to the finance desk, everything went downhill. They tried to bait and switch us on the implied purchase price (showed MSRP for tax purposes which made our monthly payment higher by $20/month than what was agreed to). When called out, Marcus played dumb and then ran away/refused to correct it.
Then it was communicated that there is a mandatory maintenance package that is more than just an oil change, required to be performed at a VW dealership once a year, regardless of mileage. This required service was not communicated during negotiations and costs nearly $1000 over a 3 year lease, upping the agreed upon monthly payment again by another $20. Marcus was again called out on withholding this information, this time by his own employee (finance manager).
During our time in the dealership, it was also observed that the General Manager (GM) was nasty and berated employees in front of customers, and refused to help his employees when they were overwhelmed with too many customers.
All around, will most certainly NOT be recommending VW of Downtown Chicago to anyone. A disappointing experience that perpetuates the stereotype of car dealerships being a terrible place to do business with.