Both my service advisor (David) and service technician
(Josh) were excellent! I appreciated the video of my service, and the car wash left my car sparkling -- thank you!
(Josh) were excellent! I appreciated the video of my service, and the car wash left my car sparkling -- thank you!
More
by susanrudy1
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Josh - service tech
Jun 22, 2026 -
Porsche Louisville responded
Thank you for your great feedback! We’re glad our team kept you informed and provided clear insight into your vehicle’s needs. It’s wonderful to hear you appreciated the video inspection and transparency — leaving in a sparkling car is always a plus. We look forward to seeing you again for your future service needs!
Best Regards,
John Casco
General Manager
My experience with Porsche of Louisville was amazing!
I received a call from Dave who scheduled my checkup the next day!
I received a call from Dave who scheduled my checkup the next day!
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by WESLEYMARYANN
Verified Customer
Verified Customer
Service Price Transparency
Jun 22, 2026 -
Porsche Louisville responded
Thank you for sharing. Providing a quality guest experience is our top priority. We look forward to welcoming you back for more amazing visits.
Best Regards,
John Casco
General Manager
Nice people but was not offered the courtesy service of
picking up my car and leaving a loaner. Had to drive an hour and back each day.
picking up my car and leaving a loaner. Had to drive an hour and back each day.
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by ANN.BRYANT1112
Verified Customer
Verified Customer
Service Price Transparency
Jun 19, 2026 -
Porsche Louisville responded
Thank you for your feedback. We're pleased to hear you found our team friendly, but we apologize that our valet pick-up service was not offered during your visit. We understand that the additional travel time was inconvenient.
Your comments provide an excellent training opportunity for our team. We will reinforce the importance of reviewing each customer's location and discussing available valet options when applicable to ensure our guests can take full advantage of the convenience services we offer.
Thank you for bringing this to our attention, and we appreciate the opportunity to improve.
Best Regards,
John Casco
General Manager
jcasco@germaincars.com
502-515-5862
Great, awesome, attentive, knowledgeable Great, awesome,
attentive, Great, awesome, attentive, knowledgeable Great, awesome, attentive, Great, awesome, attentive, knowledgeable Great, awesome, attentive, kn
attentive, Great, awesome, attentive, knowledgeable Great, awesome, attentive, Great, awesome, attentive, knowledgeable Great, awesome, attentive, knowledgeable
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by Z
Verified Customer
Verified Customer
Service Price Transparency
Jun 19, 2026 -
Porsche Louisville responded
Thank you for choosing Germain for your automotive service needs, as well as for your kind 5-star rating.
Best Regards,
John Casco
General Manager
Everyone at Porsche Louisville is very friendly and
helpful. David answered all of my questions promptly. Sales helped bring my car around when I picked it up on Saturday while service was closed. E
helpful. David answered all of my questions promptly. Sales helped bring my car around when I picked it up on Saturday while service was closed. Excellent work.
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by STEVE@SEC-USA.COM
Verified Customer
Verified Customer
Service Price Transparency
Jun 15, 2026 -
Porsche Louisville responded
Thank you for your kind feedback! We’re glad to hear that David and the Porsche Louisville team were friendly, helpful, and able to assist you throughout your experience. We appreciate your business and hope you enjoy your vehicle!
Best Regards,
John Casco
General Manager
David Roberts really went above and beyond!
!!!!!!
I came in on a Saturday when they weren’t open and they still took care of my issue.
!!!!!!
I came in on a Saturday when they weren’t open and they still took care of my issue.
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by DSPARROWINKY
Verified Customer
Verified Customer
Service Price Transparency
Jun 11, 2026 -
Porsche Louisville responded
We are happy we were able to assist. Thank you for sharing your 5-star experience with David. He is certainly dedicated to ensuring our guests receive only the best in customer care.
Best Regards,
John Casco
General Manager
I like the fact that not only was my car repaired, it
came back clean.
came back clean.
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by glenkeysod
Verified Customer
Verified Customer
Service Price Transparency
Jun 09, 2026 -
Porsche Louisville responded
Creating a quality guest experience is the goal of our team. Thank you for choosing Germain.
Best Regards,
John Casco
General Manager
Service was completed with all recalls.
Service writer kept us updated and professional. Highly recommended!
Service writer kept us updated and professional. Highly recommended!
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by greenscaperesume
Verified Customer
Verified Customer
Service Price Transparency
Jun 08, 2026 -
Porsche Louisville responded
Thank you for taking the time to share your recent service experience with our team. We’re glad to hear our staff delivered a thorough and informative visit, as we always strive to ensure every customer receives quality care and clear communication.
Best Regards,
John Casco
General Manager
Dave went above and beyond and bailed me out of a tough
situation! Top notch service. Stayed late to make sure I was taken care of. And Gavin tag teamed the next day and got me set up. John saw my car late
situation! Top notch service. Stayed late to make sure I was taken care of. And Gavin tag teamed the next day and got me set up. John saw my car late at night and made sure I was ok and the issue was fixed. Can’t say enough about the team effort.
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by jimconti3
Verified Customer
Verified Customer
Service Price Transparency
Jun 08, 2026 -
Porsche Louisville responded
Thanks for leaving us such a wonderful review. We are glad that you loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently, and it will provide them with great encouragement to keep doing what they are doing.
Best Regards,
John Casco
General Manager
Dave Roberts was excellent and professional as usual.
The updates on the service being performed is very helpful as well.
The updates on the service being performed is very helpful as well.
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by davidlhuber65
Verified Customer
Verified Customer
Service Price Transparency
Jun 08, 2026 -
Porsche Louisville responded
We appreciate you taking the time to share your experience and for your business. We are happy to know that Dave ensured a 5-star experience.
Best Regards,
John Casco
General Manager
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