Gavin Pigman
Gavin Pigman at Porsche Louisville

Gavin Pigman

Service Advisor

Porsche Louisville

4720 Bowling Blvd
Louisville, KY 40207

4.9
68 Reviews
4.9

68 Reviews

Write a Review

Dealership Experience

6 yrs, 9 mos

Industry Experience

9 yrs, 10 mos

68 Reviews of Gavin Pigman

May 10, 2026

Dealership Rating
Employee Rating

Car left with 1. 4 qtr low on oil - didn’t realize until was back in Lexington- Gavin was quick to help and sent oil to be delivered the next day More

by DOWELL_HOSKINS
Service Price Transparency
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Recommend Dealer
Yes

May 07, 2026

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Gavin arranges to have my car picked up and delivered when service is completed Leeann typically picks up my car and is delightful to work with. Overall a seamless experience More

by SGB.bean
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Recommend Dealer
Yes

May 04, 2026

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Exceptional service by the entire staff. My vehicle was clean, and in tip top shape after my annual service. It’s always a pleasure to do business with this dealership. More

by territodoroff
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Recommend Dealer
Yes

Other Employees Tagged: Shawn Collier, Dave Roberts

May 07, 2026

Porsche Louisville responded

Thank you for taking the time to leave this wonderful review for our team! They will be honored to hear of your very kind words and to know how greatly you valued their service! We couldn't be more pleased to hear of your satisfaction, and we wish you the safest of travels! Best Regards, John Casco General Manager

May 02, 2026

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Employee Rating

I was very disappointed in my experience with Gavin Porsche. I took my 2019 Porsche Cayenne in look at my AC system which was not getting cool. They said I need a new AC evaporator core and quoted me More

by walsh0
Service Price Transparency
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Recommend Dealer
No
May 04, 2026

Porsche Louisville responded

We understand your frustration regarding the A/C concern. During your visit, our team followed the manufacturer’s recommended diagnostic procedure, which involves removing the refrigerant and introducing a gas to detect leaks using specialized equipment. This is a detailed and time-intensive process. The 20-second video provided highlights the leak detection itself, but does not reflect the full time spent diagnosing the concern. Unfortunately, we were unable to secure any goodwill assistance toward the repair, and we understand the cost associated with this model year can be significant. Best Regards, John Casco General Manager jcasco@germaincars.com 502-515-5862

April 30, 2026

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Really appreciate the enthusiasm and interest from the staff and service department. Everyone seems experienced and knowledgeable. More

by cbanaschak
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Recommend Dealer
Yes
May 01, 2026

Porsche Louisville responded

Thank you for your feedback! We’re glad to hear you appreciated the enthusiasm, experience, and knowledge of our team. We truly value your support! Best Regards, John Casco General Manager

April 28, 2026

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They are very attentive to detail. Always a good experience anytime I have ever been here. More

by mattosborn9
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Recommend Dealer
Yes

Other Employees Tagged: Jeremy Carrier, Dave Roberts

Apr 29, 2026

Porsche Louisville responded

Thank you for your continued trust in our team! We’re glad to hear our attention to detail has made each of your visits a positive experience. We look forward to seeing you again! Best Regards, John Casco General Manager

April 24, 2026

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Very courteous and did a great job. Returned vehicle promptly and was clean and service was complete. More

by DBRAWNER0
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Recommend Dealer
Yes

Other Employees Tagged: Shawn Collier, Dave Roberts

Apr 27, 2026

Porsche Louisville responded

Thank you for your business and kind words regarding your recent service visit. Our team is dedicated to customer satisfaction, and we are delighted that your visit reflected their efforts. Best Regards, John Casco General Manager

April 19, 2026

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Gavin is, and has, been great to work with. I appreciate the service and advice. More

by LJNAGEL57
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Recommend Dealer
Yes

Other Employees Tagged: Dave Roberts , Natalie Solares

Apr 20, 2026

Porsche Louisville responded

Thanks for sharing positive feedback on Gavin. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, John Casco General Manager

April 17, 2026

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The staff is professional. They are always focused on the client and their Porsche. Highly recommend !!! More

by Jamesehaynes
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Shawn Collier, Dave Roberts

Apr 18, 2026

Porsche Louisville responded

Thank you for your recommendation! We’re proud to have a team that stays focused on both our clients and their vehicles. We truly appreciate your support and look forward to serving you again! Best Regards, John Casco General Manager

April 06, 2026

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Employee Rating

Appointment was scheduled in advance; arriving at the time, I was greeted and shown to the waiting area stocked with refreshments and reading material. car was available and was cleaned, washed, dried, i More

by Ken Dicken
Service Price Transparency
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Recommend Dealer
Yes
Apr 07, 2026

Porsche Louisville responded

Thank you for taking the time to share your recent service experience with our team. We are delighted you enjoyed a quality and comfortable visit with our service team. We all look forward to your next visit. Best Regards, John Casco General Manager

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