Dave Roberts | Page 5

Porsche Louisville responded

Thanks for the wonderful review! It means a lot to our team that you appreciate the extra services we provide, such as our valet service and video inspection. We're committed to transparency and making your visit smooth from start to finish. We can't wait to see you again! Best Regards, John Casco General Manager

Porsche Louisville responded

Thank you for your feedback! We’re glad to hear Dave Roberts and the team provided great communication and convenient pickup and delivery service, and that you continue to be very satisfied with your experience. We truly appreciate your continued trust in us! Best Regards, John Casco General Manager

Porsche Louisville responded

Thank you for your feedback! We’re glad to hear your 2-year service on your 911 was smooth, on time, and clearly communicated from the start. We appreciate your trust in us and look forward to seeing you again! Best Regards, John Casco General Manager

Porsche Louisville responded

Our sales and service teams work hard to ensure a quality guest experience. Thank you for trusting our team with your automotive needs. Best Regards, John Casco General Manager

Porsche Louisville responded

Thank you for the kind feedback. We’re glad to hear scheduling was easy and that your service experience was timely and straightforward. We truly appreciate your continued trust and look forward to working with you again in the future. Best Regards, John Casco General Manager

Porsche Louisville responded

Thank you for your great feedback! We’re glad our team kept you informed and provided clear insight into your vehicle’s needs. It’s wonderful to hear you appreciated the video inspection and transparency — leaving in a sparkling car is always a plus. We look forward to seeing you again for your future service needs! Best Regards, John Casco General Manager

Porsche Louisville responded

Thank you for sharing. Providing a quality guest experience is our top priority. We look forward to welcoming you back for more amazing visits. Best Regards, John Casco General Manager

Porsche Louisville responded

Thank you for your feedback. We're pleased to hear you found our team friendly, but we apologize that our valet pick-up service was not offered during your visit. We understand that the additional travel time was inconvenient. Your comments provide an excellent training opportunity for our team. We will reinforce the importance of reviewing each customer's location and discussing available valet options when applicable to ensure our guests can take full advantage of the convenience services we offer. Thank you for bringing this to our attention, and we appreciate the opportunity to improve. Best Regards, John Casco General Manager jcasco@germaincars.com 502-515-5862

Porsche Louisville responded

Thank you for choosing Germain for your automotive service needs, as well as for your kind 5-star rating. Best Regards, John Casco General Manager

Porsche Louisville responded

Thank you for your kind feedback! We’re glad to hear that David and the Porsche Louisville team were friendly, helpful, and able to assist you throughout your experience. We appreciate your business and hope you enjoy your vehicle! Best Regards, John Casco General Manager