Dave Small | Page 5

Great sales experience! Great experience shopping for a new car. I was able to take a new CX5 for an extended test drive and that really helped in choosing between the Mazda Great experience shopping for a new car. I was able to take a new CX5 for an extended test drive and that really helped in choosing between the Mazda and other vehicles. Everyone involved in the sale was attentive and courteous. This was definitely not a high pressure dealership. David Small and Lisa Friedrich were straight forward and easy to deal with. Even the closing process and offering of the extras was low pressure. Very happy with the vehicle and the whole sales process. More

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This dealership is awesome! This dealership is awesome. Every one of the 5 representatives that my husband and I dealt with were terrific. Buying the vehicle couldn't have been This dealership is awesome. Every one of the 5 representatives that my husband and I dealt with were terrific. Buying the vehicle couldn't have been easier. I negotiated a deal with Mike through email; he answered every email I sent within 5 minutes. Brandon welcomed us after our two-hour drive from Massachusetts and set us up with Lorraine for the test drive and to have all of our questions answered. Lorraine couldn't have been any more helpful. Dave wrote up all the paperwork and it was fast. (No hanging around for hours like you would do at other dealerships.) Mark handled the money transfer, registration, insurance forms, etc. And, lastly, Bob met us when we came to pick up the car--our 2012 Mazda Miata. While doing that final inspection before driving it off the lot we noticed this little scratch. I guess it was no big deal, but Bob knew it was to us. He had us pull the car up around the side of the building and this very nice guy from the service shop came out and worked "some kind of magic" and that scratch was gone. This dealership is the best. You won't be sorry. Give it a try! More

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Smooth and Quick Traded in my CRV for CX5-GT, Got fair value for my trade-in plus new car at reasonable price. Everyone was really helpful during my transition to new Traded in my CRV for CX5-GT, Got fair value for my trade-in plus new car at reasonable price. Everyone was really helpful during my transition to new Car. Dave Small explained everything about the car from the test drive to the car features. Mark Smith helped with all the financials and answered every question without hesitation. I am not much to write reviews but this dealership really exceeded my expectations. Highly Recommended. More

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An Ideal First Car Purchase Experience As a young person about to make an incredibly important and vaguely overwhelming decision of buying a brand new car, I had a small amount of unease ab As a young person about to make an incredibly important and vaguely overwhelming decision of buying a brand new car, I had a small amount of unease about taking this step. Upon arrival at Mazda of Manchester, I was greeted immediately by Brandon, who inquired about my reason for visiting and quickly set me up with a CX5 to look at while we waited for a salesperson to become available. I had done a significant amount of research and was confident that I wanted a Mazda, and my decision was further solidified by my visit to Mazda of Manchester that day. Brandon passed me and my parents off to Dave Small, whose calm and professional demeanor was an absolute delight to work with, and we embarked on a test drive. It was clear that the Mazda CX5 was the car for me, and Dave was arguably just as excited as I was to get me started on my purchase. My parents and I had some challenging schedules to work around, and the flexibility, patience, and understanding with which Dave and Lisa worked with us was really appreciated. It was so refreshing to work with such honest and genuine people who were excited about my decision (they even congratulated me on my purchase by putting my name on a poster inside the door when I came to pick my new car up!) and who were knowledgeable and explained everything about the car- inside and out- in a way that was clear and concise. Everyone I encountered at Mazda of Manchester- especially Dave and Lisa- worked with such professionalism. I would recommend this dealership to anyone looking for a Mazda, and I would recommend a Mazda to anyone looking to purchase a new car (I already have!) Great experience, would return! More

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Excellent Customer Service and Follow-Up I've been taking my Mazda 3 to get serviced at Mazda of Manchester, but it was time to upgrade to an all wheel drive vehicle. At the end of November, I've been taking my Mazda 3 to get serviced at Mazda of Manchester, but it was time to upgrade to an all wheel drive vehicle. At the end of November, I went to Mazda of Manchester to look at some Mazda CX-5's, and I was quickly and pleasantly greeted by Dave Small, who was very knowledgable about all the ins and outs of the Mazda CX-5. He spent a lot of time explaining the useful features of the navigation and communication systems and answering all my questions. Not once was he ever pushy, rather he was very easy to work with. I ended up trading my old Mazda 3, and I received a very fair trade-in value as well. When I went to pick up my car, the whole process was very smooth and organized. However, the headlights did have a cosmetic defect, but the sales manager and Dave were great about getting the issue taken care of without a worry. Again, Dave was there to answer any further questions and was willing to spend more time with me to show me even more technology features. I was very impressed with their follow-up as well and Dave made sure that I was satisfied with my purchase and the whole process. I would recommend this dealership and would certainly buy a car from here again. More

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Repeat Customer I have purchased 2 Mazda's with Dave Small and have recommended others to him. He listens well and always concerned about your satisfaction. He does I have purchased 2 Mazda's with Dave Small and have recommended others to him. He listens well and always concerned about your satisfaction. He does not have an answer, he is always happy to inquire. More

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Memorable Experience I had a positive experience at Mazda of Manchester. Dave was cool, calm, and professional despite my aggressiveness in negotiating price, zero toleran I had a positive experience at Mazda of Manchester. Dave was cool, calm, and professional despite my aggressiveness in negotiating price, zero tolerance for add-on costs, racing through the winding backroads, and challenging his claims about Mazda vehicles. I never expected to buy a Mazda. I walked into Dave's office to check out a Mazda 3 hatchback expecting to leave and buy either a Golf GTI or a BMW X1. After a test drive, I was impressed with the quality of the car, the road handling, decent performance, and value. He respectfully responded to my unending concerns admirably. For example, I closed the car door and said it sounded tinny. He was quick to point out the superior side crash rating. He almost lost the sale because I was willing to walk away unless I got a price below true car value. Fortunately, I was able to qualify for an additional manufacturer rebate. After closing the deal, they even offered me $$$ for a courtesy trade-in saving me a trip to the junk yard so I could just drive there, switch plates, and leave my old bomb. It was great doing business with Dave and the Mazda family! More

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Completely Satisfied Customer I had a great experience with Mazda of Manchester. Dave was fantastic. He was very informative and never once did I feel pressured or uncomfortable. I I had a great experience with Mazda of Manchester. Dave was fantastic. He was very informative and never once did I feel pressured or uncomfortable. I felt as though I was educated to make the right choice on my own, never pressured to buy. And it certainly helped that Mazda is an all around great product! More

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Great Experience! I would recommend this dealership to anyone looking for a pressure-free experience. I cannot say enough good things about Dave Small. He was professi I would recommend this dealership to anyone looking for a pressure-free experience. I cannot say enough good things about Dave Small. He was professional and knowledgeable about my 2016 CX-5, and had the car ready for pickup less than a week after my initial visit to the dealership (even with a remote starter added on). My last experience at a Mazda dealership was stressful as they seemed to be pushing the fully decked out vehicles with extra warranty coverage and added fees. I walked into the dealership knowing the exact CX-5 that I wanted, and there was no pressure from Dave to upgrade with extra technology packages. Additionally, I did not feel pressured by Lisa Friedrich to add additional coverages to the vehicle which was very refreshing. She was very easy to work with and approach with questions about the payment plan she was setting up. If you need a Mazda in CT, go to Mazda of Manchester. More

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Excellent experience Wonderful experience with Rich and the whole crew. Work hard fitting me to a vehicle that met my needs. Very friendly and was willing to take working Wonderful experience with Rich and the whole crew. Work hard fitting me to a vehicle that met my needs. Very friendly and was willing to take working with me over several days. Also, no sales pressure was exerted. More

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