Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Bourbonnais
Bourbonnais, IL
1,768 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,768 Reviews of Toyota of Bourbonnais
December 13, 2025
Janelle was amazing. Super kind, patient, and considerate and walked me through the whole process of purchasing my first car. Thank you for all you do Janelle! Super kind, patient, and considerate and walked me through the whole process of purchasing my first car. Thank you for all you do Janelle! More
by kloeygreenwood
Employees Worked With
Janelle Hindmand
December 10, 2025
We have given this dealership our business for decades. Even though ownership has changed, staff has remained. The service department is very good. We deal exclusively with Janelle. She knows everything ab Even though ownership has changed, staff has remained. The service department is very good. We deal exclusively with Janelle. She knows everything about each vehicle. She is very welcoming and professional. Toyota should be very proud to have her on their team. More
by judyfriddle
Employees Worked With
Janelle Hindmand
November 26, 2025
I wanted to thank you for the great experience. They went above and beyond to help find a solution & communication was great. Thank you They went above and beyond to help find a solution & communication was great. Thank you More
by phill.quiroz
Employees Worked With
Ben Sales Manager, Janelle Hindmand
November 18, 2025
Janelle helps make this dealership one of the best in the United States. She was fantastic in knowing everything about the new RAV4 Hybrid, answering all my many questions. She has a great personality. On a United States. She was fantastic in knowing everything about the new RAV4 Hybrid, answering all my many questions. She has a great personality. On a scale of 1 to 10, she’s a 17! More
by pmorgan49024
Employees Worked With
Janelle Hindmand
November 17, 2025
I knew from the past that a purchase and service experience have always been great at this dealership, and this second time around did not disappoint!! experience have always been great at this dealership, and this second time around did not disappoint!! More
by nmaddison
Employees Worked With
Dan Ballard, Janelle Hindmand
November 09, 2025
I had great experience with Janelle/ Dan , made me very comfortable purchasing my new 2026 vehicle. They are very professional and would recommend Toyota of Bourbonnais all day! ❤️ comfortable purchasing my new 2026 vehicle. They are very professional and would recommend Toyota of Bourbonnais all day! ❤️ More
by buellmanteno
Employees Worked With
Kenny Pryor, Dan Ballard, Janelle Hindmand, Steve LaGesse, Steve Lach
October 28, 2025
This Toyota dealership was amazing! They were friendly, quick and great customer service. Thanks so much Janelle and Dan for your time! They were friendly, quick and great customer service. Thanks so much Janelle and Dan for your time! More
by kims2674
Employees Worked With
Dan Ballard, Janelle Hindmand
September 09, 2025
I purchased a 2016 Toyota Camry from this dealership in December 2018. Three days after I left the dealership with all of my paperwork in hand, a second contract was made on this vehicle changing the amoun December 2018. Three days after I left the dealership with all of my paperwork in hand, a second contract was made on this vehicle changing the amount of the vehicle service warranty the gap insurance as well as the sale price And sales tax. A fraud unit forged contract that they created three days after I purchased my vehicle that I had no knowledge of is the contract that they sent to Toyota financial services. I did not become aware of the situation until making 58 payments on this loan as they doctored it to where my payment amount was only $.51 off from the original contract. I’ve reached out to the dealership, gave them the serial numbers for both contracts to discuss the matter and they won’t speak about it. I’ve had the receptionist tell me they’re not going to talk to me unless it’s an attorney contacting them the fact that they are a business and that someone in their office has done something like this, and they are unwilling to address it Shows that they do not have high standards, and he definitely will not own up to their obligations of resolving issues, especially of fraudregarding salesman and a former general manager, who is now the finance manager. Please be aware when buying any vehicle from this dealership and make sure it in a month or two you contact your financing company and get a copy of the contract that we sent to them by the dealership and compare it and make sure it is in fact, the one that you signed and not a forged one this has been a horrible situation for me to deal with not only if I paid a $35,000 on a car that the finance company has now repossessed because I refuse to make any more payments until we investigated the fraud and now I have to take time out of my busy life to see people in court because they’re moral character is lacking. Consumers beware of this dealership.. More
by pammajamma226
Employees Worked With
Tony Malzone, Dan Ballard, Steve LaGesse, Greg Chip
