David Araujo | Page 6

Had a great experience at longos service dept. felt like the customer service from David was top drawer and the work done was top quality. the customer service from David was top drawer and the work done was top quality. More

Report | Print

David was great. Very responsive, returned messages in a timely manner. I appreciated the guys showing me the damage and giving me a realistic assessment. Thank you timely manner. I appreciated the guys showing me the damage and giving me a realistic assessment. Thank you More

Report | Print

Awesome service. Best experience Can’t say enough about my experience. Great group of people. I would recommend this team to anyone. Thank you so much about my experience. Great group of people. I would recommend this team to anyone. Thank you so much More

Report | Print

As usual David Araujo provided the best experience when I brought my Highlander in for its 40k service. I will always go to Longo for my vehicle service or repairs. brought my Highlander in for its 40k service. I will always go to Longo for my vehicle service or repairs. More

Report | Print

I came in today for routine maintenance on my 4Runner. Longo Toyota has the best service department around, I always feel like they truly care about their customers. I was in and out in no time at all, gr Longo Toyota has the best service department around, I always feel like they truly care about their customers. I was in and out in no time at all, great service! More

Report | Print

I have always received and continue to receive excellent customer service from smiling faces. I purchased an extended service warranty and it was definitely worth it. customer service from smiling faces. I purchased an extended service warranty and it was definitely worth it. More

Report | Print

always everything great, and also David he is the best, i’m really happy working with this company, clean, fast, friendly, everrrrrrrrrrrrrry thiiiiiiiiiiiiiings awesome, tnx. i’m really happy working with this company, clean, fast, friendly, everrrrrrrrrrrrrry thiiiiiiiiiiiiiings awesome, tnx. More

Report | Print

I always take my car for service to Longo. The advisors are very thorough and notify me of necessary repairs . They provide images of the repairs that are needed resulting the Multipoint inspection . The are very thorough and notify me of necessary repairs . They provide images of the repairs that are needed resulting the Multipoint inspection . The quality of work is always exceptional . More

Report | Print

This was probably my 4th time to Longo, first 3 times were great but limited to oil changes and tire rotations. My daughter indicated that she thought her 2010 FJ Cruiser with almost 85,000 miles might n were great but limited to oil changes and tire rotations. My daughter indicated that she thought her 2010 FJ Cruiser with almost 85,000 miles might need an alignment. After an oil change, tire rotation, filter replacement and repair to the emergency brake, I was told that the vehicle could not be completely aligned due to 'seized lock nuts on the tie rod ends'. I was presented with an estimate over $2000 for a steering rack and inner and outer tie rod ends, as well as another $800 for a cooling system flush and differential, EFI injector, and transmission services. I'd indicated that I had the $800 in services done at 52,000 at another dealer, and had the receipts I could produce. Apparently, they could not tell by examining these items whether they were indeed needed. The service consultant, David Araujo, took me out to the garage where I spoke to the mechanic, who showed me the tie rod ends. Since I had another engagement, I told David I would have to schedule the steering work for another time. I paid for the alignment and other work completed and left....... A short time later, I decided to get a second opinion from an independent shop, and was promptly told that none of the $2800 work was needed, especially the steering work. They indicated that I was being 'ripped off'. For a modest labor fee, they loosened the seized lock nuts and I went to a local Firestone, where I paid for another alignment that was a complete success..... I was left wondering just how hard Longo tried to free up the seized lock nuts. I will not go back to Longo - I paid for an incomplete alignment, which I was fine with, but could have spent $2000+ unnecessarily. More

Report | Print

Great personal help when I needed it. Great staff.I was Great personal help when I needed it. Great staff. I was very impressed when I was interested in trading but needed to wait a while and I received Great personal help when I needed it. Great staff. I was very impressed when I was interested in trading but needed to wait a while and I received great service when it was time. Top of the line Dealership, Sales Staff and Service Department, my opinion. Thanks More

Report | Print