David Ball | Page 18

My only complaint is that they removed old air filters to show my wife then charged labor to install new ones. I’m just curious where the extra labor was because if she said not to replace them and that I wo show my wife then charged labor to install new ones. I’m just curious where the extra labor was because if she said not to replace them and that I would do it then they still had to put old ones back. I worked for commercial refrigeration outfit for years so I’m sympathetic to how companies make money w/ service work but they would have never charged labor on a warranty job. Kind of disappointing. Next time it’ll be a hard NO on everything. Other than that they were quick and professional. More

by chopper7926 Verified Customer Verified Customer

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Great dealership and friendly service. Would recommend anyone to go there for service . Thank you Would recommend anyone to go there for service . Thank you More

by HATFIELDDAVEY Verified Customer Verified Customer

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Easy to work with very quick purchase. I would recommend them. Nice employees. Service dept is great. I would recommend them. Nice employees. Service dept is great. More

by LPVEND Verified Customer Verified Customer

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The dealership is fantastic. My salesperson, Shane made this a wonderful car leasing experience. We were leasing this car from out of state. To facilitate this transaction, Shane My salesperson, Shane made this a wonderful car leasing experience. We were leasing this car from out of state. To facilitate this transaction, Shane's communication was clear, thorough, and prompt. Every step of the way we were treated with courtesy and professionalism. When we picked up the vehicle, final processing took about fifteen minutes. Shane then took us out to explain car and technology features. Rather than the dread that comes with buying/leasing a car, easily, this was the best car buying experience I have ever had. I highly recommend this dealership and my salesperson Shane. More

by cayingst Verified Customer Verified Customer

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Prompt, professional, on-time service. First visit and everything went exactly as promised—couldn’t ask for more. First visit and everything went exactly as promised—couldn’t ask for more. More

by M.W. Matkovich Verified Customer Verified Customer

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The visit was very quick and painless. I appreciate the professionalism of the staff and how personable they were! I appreciate the professionalism of the staff and how personable they were! More

by JBRUNTY14 Verified Customer Verified Customer

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Took very little time and was very efficient. The man that serviced my car was very personable. I really enjoyed talking with him. The man that serviced my car was very personable. I really enjoyed talking with him. More

by LINDAKKK71 Verified Customer Verified Customer

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Everyone was so helpful to us and made the transaction extremely easy. Drew was a great salesman and so helpful to us. extremely easy. Drew was a great salesman and so helpful to us. More

by momawpatty Verified Customer Verified Customer

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When I made the appointment, the person who scheduled me assured me that I was still covered under Toyota Care. When I arrived, I was told that was not the case. I understood the mistake and asked them to s assured me that I was still covered under Toyota Care. When I arrived, I was told that was not the case. I understood the mistake and asked them to still complete the oil change and tire rotation. I was then told that my tires could not be rotated because of wear. I have had my tires looked at since by another mechanic who said this is absolutely not the case and my tires have 10,000 more miles of use. I was given 2 estimates for tires that were over $1000, tires that I do not need. I was charged over $90 for an oil change and after reviewing the invoice, am still not clear what I paid for. The service department also tried to upsell me 2 filters (one I ordered online for $12 and replaced myself), costing over $50 each. I was also told I needed a throttle body service. Again, after checking with another mechanic, this is not the case. I will never return to this dealership again. My husband is in the market for a new automobile, and we will not give this dealership any of our business. I feel I was treated as though I wouldn't know better because I am female. Had my husband brought in my vehicle, I feel confident that the tires would have been rotated. The attendant who worked with me spoke to me as though I were from a foreign land and might not understand him. I have a doctorate--I can assure you I knew exactly what he was saying, and his tone conveyed it. More

by AMANDA.PREECE Verified Customer Verified Customer

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I love the work that the Service Department does. However, there's a lot to be said about the call center they use under the new ownership. Bring back the local connectivity and let me talk to the However, there's a lot to be said about the call center they use under the new ownership. Bring back the local connectivity and let me talk to the people who work there. I like them. I trust them. It works better for them and customers. More

by DONVSCALISE Verified Customer Verified Customer

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